Village of Greendale, WI
Milwaukee County
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Table of Contents
Table of Contents
[HISTORY: Adopted by the Village Board of the Village of Greendale by Ord. No. 645 (Ch. 13 of the Code of Ordinances). Amendments noted where applicable.]
GENERAL REFERENCES
Public works — See Ch. 8.
Subdivision and platting — See Ch. 18.
Plumbing Code — See Ch. 20.
Stormwater management — See Ch. 26.

13.01 General provisions.

(1) 
The waterworks plant within the Village shall be a single public utility. The sewerage system of the Village shall be known as the "Sanitary Sewer Utility."
(2) 
All persons now receiving sewer service or who may hereafter make application therefor shall be considered as having agreed to be bound by all the rules and regulations established by the Village Board and the Metropolitan Milwaukee Sewerage District (MMSD).
(3) 
All persons now receiving water service from the Utility or who may hereafter make application therefor shall be considered as having agreed to be bound by all rules and regulations as filed with the State Public Service Commission.

13.02 Public Service Commission rules adopted.

The following provisions of Ch. PSC 185, Wis. Adm. Code, are adopted by reference and made a part of these rules as if set forth in full. A violation of any of such rules shall constitute a violation of this section and shall be punishable as provided in § 13.30.
§ 185.11
Authorization for and application of rules
§ 185.12.
Definitions
§ 185.13.
General requirement
§ 185.15
Free or discriminatory service prohibited
§ 185.16
Protection of water utility facilities
§ 185.17
Interference with public service structures
§ 185.18
Location of records
§ 185.19
Retention of records
§ 185.21
Schedules to be filed with the commission
§ 185.22
Information available to customers
§ 185.31
Metered service
§ 185.32
Meter readings and billing periods
§ 185.33
Billing
§ 185.35
Adjustment of bills
§ 185.36
Deposits for residential service
§ 185.37
Disconnection and refusal of service
§ 185.38
Deferred payment agreement
§ 185.39
Dispute procedures
§ 185.41
Employees authorized to enter a customer's premises
§ 185.42
Customer complaints
§ 185.43
Construction records
§ 185.44
Records and reports of service interruptions
§ 185.45
Pumpage records
§ 185.46
Metering equipment records
§ 185.47
Other records
§ 185.51
Requirement for good engineering practice
§ 185.52
General construction requirements
§ 185.61
Meters
§ 185.65
Accuracy requirements for meters
§ 185.71
Meter testing facilities and equipment
§ 185.72
Calibration of meter testing equipment
§ 185.73
Testing of customer meters
§ 185.74
Test flows
§ 185.75
Required tests of customer meters
§ 185.751
Alternate sample testing plan
§ 185.76
Periodic tests
§ 185.77
Complaint tests
§ 185.78
Referee tests
§ 185.79
Remote outside meter and automatic meter reading system tests
§ 185.795
Electrical safety
§ 185.81
Quality of water
§ 185.815
Adequacy of water supply
§ 185.82
Pressure standards
§ 185.83
Station meters
§ 185.84
Emergency operations
§ 185.85
System losses
§ 185.86
Flushing mains
§ 185.87
Interruptions of service
§ 185.88
Frozen services

13.03 Water emergencies.

(1) 
The Village Manager or, in his absence, the Director of Public Works shall declare a water emergency to exist when the effect of sprinkling shall so reduce the supply of water available for ordinary household use and for fighting fire as to endanger public health, welfare and safety.
(2) 
The use of water for sprinkling during such period as the Village Manager shall declare a water emergency exists is prohibited.
(3) 
Notice of the declaration of a water emergency by the Village Manager shall be posted in not fewer than five public places within the Village. The water emergency shall commence four hours after proof of publication and posting of the water emergency has been filed with the Village Clerk-Treasurer.
(4) 
Any water emergency declared by the Village Manager shall terminate when the effect of sprinkling shall not reduce the supply of water available for ordinary household use and for fighting fire so as to endanger public health, welfare or safety and when the Village Manager shall notify the residents of the Village.
(5) 
Notice of termination of a water emergency by the Village Manager shall be posted in not fewer than five public places within the Village, and termination of the water emergency shall take effect when proof of such publication and posting has been filed with the Village Clerk-Treasurer.

13.10 Wastewater system and wastewater treatment.

(1) 
Purpose. The wastewater of the Village is collected and treated in whole or in part by the wastewater system operated by the Milwaukee Metropolitan Sewerage District ("the District"). The purpose of this section is to adopt certain rules with respect to the collection of sewer charges required to enable the District to become and remain eligible for federal grants for wastewater facility capital improvements.
(2) 
Incorporation of District Rules and Regulations Chapter 17. The sections and related appendices of the District Rules and Regulations (MMSD Rules), Chapter 17, promulgated by the District, as now in effect and as the same may be amended from time to time, are hereby incorporated by reference and shall be in full force and effect as though set forth in their entirety herein. For purposes hereof, "residential structure," as defined in § 17.103(19), MMSD Rules, shall mean any building accommodating exclusively one, two, three or four residential units.[1]
[1]
Editor's Note: Amended at time of adoption of Code (see Code Adoption Ordinance).

13.11 Sewer charges.

(1) 
User charges. There is hereby imposed a charge on each user in the Village who discharges wastewater, directly or indirectly, into the wastewater system operated by the District. Such charge shall be in the amount specified below for the various classes of users.
(a) 
Residential users. The residential user charge shall be based on a volumetric charge as follows: The volumetric charge shall be calculated by dividing the wholesale residential user charge (i.e., the charge by the District to the Village), excluding connection charges, by the total volume of residential water consumption as approved by the Village Board. Individual residential user charges shall be calculated by multiplying the user's volume of water consumption times this volumetric charge plus the user's number of residential sewer connections times the connection charge.
(b) 
Noncertified commercial users. The retail noncertified commercial user charge shall be based on a volumetric charge as follows: The volumetric charge shall be calculated by dividing the wholesale noncertified commercial user charge (i.e., the charge by the District to the Village), excluding connection charges, by the total volume of noncertified commercial water consumption. Individual noncertified commercial user charges shall be calculated by multiplying the user's volume of water consumption times this volumetric charge plus the user's number of service connections times the connection charge as approved by the Village Board.
(c) 
Discharge-certified commercial users. Each retail discharge-certified commercial user charge shall be equal to each wholesale discharge-certified commercial user charge submitted to the Village pursuant to Ch. 17, MMSD Rules.
(d) 
Waste-strength-certified commercial users. Each retail waste-strength-certified commercial user charge shall be equal to each wholesale waste-strength-certified commercial user charge submitted to the Village pursuant to Ch. 17, MMSD Rules.
(e) 
Noncertified industrial users. Each retail uncertified industrial user charge shall be equal to each wholesale noncertified industrial user charge submitted to the Village pursuant to Ch. 17, MMSD Rules.
(f) 
Discharge-certified industrial users. Each retail discharge-certified industrial user charge shall be equal to each wholesale discharge-certified industrial user charge submitted to the Village pursuant to Ch. 17, MMSD Rules.
(g) 
Waste-strength-certified industrial users. Each retail waste-strength-certified industrial user charge shall be equal to each wholesale waste-strength-certified industrial user charge submitted to the Village pursuant to Ch. 17, MMSD Rules.
(2) 
Local capital recovery charges on industrial users. There is hereby imposed a local capital recovery (LCR) charge on each industrial user in the Village whose function is described by the Standard Industrial Classification (SIC) Division D (LCR user). The LCR charge shall be in the amount specified below for the various classes of LCR users:
(a) 
Noncertified industrial users. Each retail noncertified industrial LCR charge shall be equal to each wholesale noncertified industrial LCR charge submitted to the Village pursuant to Ch. 17, MMSD Rules.
(b) 
Discharge-certified industrial users. Each retail discharge-certified industrial LCR charge shall be equal to each wholesale discharge-certified industrial LCR charge submitted to the Village pursuant to Ch. 17, MMSD Rules.
(c) 
Waste-strength-certified industrial users. Each retail waste-strength-certified industrial LCR charge shall be equal to each wholesale waste-strength-certified industrial LCR charge submitted to the Village pursuant to Ch. 17, MMSD Rules.
(3) 
Industrial cost recovery charges. There is hereby imposed an industrial cost recovery (ICR) charge on each ICR user (as defined in Ch. 17, MMSD Rules) in the Village. The ICR charge shall be in the amount specified below for the various classes of ICR users:
(a) 
Noncertified industrial users. Each retail noncertified industrial ICR charge shall be equal to each wholesale noncertified industrial ICR charge submitted to the Village pursuant to Ch. 17, MMSD Rules.
(b) 
Discharge-certified industrial users. Each retail discharge-certified industrial ICR charge shall be equal to each wholesale discharge-certified industrial ICR charge submitted to the Village pursuant to Ch. 17, MMSD Rules.
(c) 
Waste-strength-certified industrial users. Each retail waste-strength-certified industrial ICR charge shall be equal to each wholesale waste-strength-certified industrial ICR charge submitted to the Village pursuant to Ch. 17, MMSD Rules.
(4) 
Local sewerage charges. In addition to the charges imposed pursuant to Subsections A through C above with respect to the usage of the wastewater system of the District, the Village is also empowered pursuant to § 66.0821(4), Wis. Stats., to establish and impose sewer charges necessary to meet the capital and operating and maintenance expenses of its local sewer system. Such charges are imposed and governed by this subsection. This subsection shall not replace and repeal any other section, except to the extent of direct conflict therewith.
(a) 
Definitions. As used in this Subsection (4), the following terms shall have the meaning indicated:
LOCAL USER CHARGE
That portion of the total wastewater service charge which is levied in a proportional and adequate manner for the cost of operation, maintenance and replacement of the collection system.
OPERATION AND MAINTENANCE
All expenditures during the useful life of the sewer collection system for materials, labor and other items necessary for managing and maintaining the collection system to achieve the capacity and performance for which the system was designed and constructed. "Operation and maintenance" includes replacement.
REPLACEMENT
Expenditures for obtaining equipment, tools, vehicles or appurtenances which are necessary to maintain the collection system.
(b) 
Replacement fund. There is hereby established a replacement fund to be incorporated in the financial records of the Village. This fund shall be financed by revenue obtained from the local user charge for pumping equipment, sewer system cleaning equipment, associated tools, vehicles and miscellaneous equipment.
(c) 
User charge review. The Village shall review the local user charge system at least every two years and revise local user charge rates as necessary to ensure that the system generates adequate revenues to pay the costs of operation and maintenance, including replacement, and that this system continues to provide for the proportional distribution of operation and maintenance, including replacement costs among users and user classes.
(d) 
Rate notification. The Village will notify each user at least annually, in conjunction with a regular bill, of the rate being charged for operation and maintenance, including replacement of the collection system. This notification will display separately MMSD treatment charges and local operation, maintenance and replacement rates.

13.12 Billing.

(1) 
User, LCR and ICR charges shall be billed on a quarterly basis. Payment of such bills shall be made within 20 days after mailing by the Village. If such bill is not paid when due, a one-time penalty of 3% of the total bill shall be added thereto.
(2) 
All bills shall be payable at the Village Hall, 6500 Northway, Greendale, or assigned agencies.
(3) 
If a user fails to certify data or if a user's certification is materially inaccurate or if there has been a substantial change in data since the date of the user's last certification, the District shall notify the user that the verification data determined by the District pursuant to Chapter 17, MMSD Rules, shall be used to determine the charge due for the current billing period and all future billing periods until the user submits a new certified statement.
(4) 
Should inspection or verification by the District reveal that any statement certified by a user is materially inaccurate, the District shall redetermine the proper charge due and forward the new computation to the Village in order that a bill for the deficiency may be sent. This deficiency billing shall be retroactive to the date or dates when the bills based upon the inaccurate certification were originally due, and interest charges shall be applied to each deficiency as provided in Subsection (1) above.
(5) 
Unpaid user, LCR and ICR charges shall be a lien upon the property served and shall be enforced as provided in § 66.0821(4), Wis. Stats.

13.13 Right of entry.

Any officer or agent of any Village public utility furnishing water or providing sewerage facilities to the public or for public purposes appointed and authorized by such utility, at all reasonable times, upon exhibiting written authority signed by the Director of Public Works or such other official in charge of the utility, may enter upon any dwelling, store, building, room or place supplied with water or sewerage facilities for the purpose of inspecting, examining, repairing, installing or removing the meters, pipes, fittings, wires, sewerage installations, connections and works for supplying or regulating the supply of water or other sewerage facilities and of ascertaining the quantity, quality or condition of water or sewerage facilities supplied.

13.14 Stormwater excluded from sanitary sewers.

All stormwater, including that from roof drains and cistern overflows, as well as other clear waters, including those from foundation drains and groundwater infiltration, shall be excluded from all sanitary sewers in the Village. The above exclusion of stormwater from sanitary sewers shall apply to all existing and proposed sanitary sewers in the Village.

13.15 Compulsory connection to sewer and water.

(1) 
Notice to connect. Whenever the public sewer and/or water becomes available to any public, commercial or business building or any building used for human habitation, the Plumbing Inspector shall notify in writing the owner, agent or occupant thereof to connect thereto all facilities required by the Plumbing Inspector. If the person to whom notice has been given fails to comply within 10 days after notice, the Plumbing Inspector shall cause the necessary connections to be made and the expense thereof shall be assessed as a special tax against the property pursuant to § 281.45, Wis. Stats.
(2) 
When to connect. If a public water system is available, the water service shall be installed and connected to the water distribution system in the building at the same time that the building sanitary sewer is installed.
(3) 
Payment. The owner or his agent or the occupant may, within 30 days after the completion of the work, file a written option with the Clerk-Treasurer electing to pay the amount of the assessment in equal annual installments with interest on the unpaid balance.
(4) 
Privies and waterless toilets prohibited. After connection of any building to a sewer main hereunder, no privy or waterless toilet shall be used in connection with such building.
(5) 
Abandonment of private wells. See Chapter 20, § 20.11 of this Code.[1]
[1]
Editor's Note: Amended at time of adoption of Code (see Code Adoption Ordinance).
(6) 
Sanitary permit necessary. No building permit shall be issued for a one- or two-family dwelling requiring a private sewage system until such time that a sanitary permit has been issued.

13.16 Cross-connection control.

[Added by Ord. No. 705]
(1) 
Cross-connection defined. A cross-connection shall be defined as any physical connection or arrangement between two otherwise separate systems, one of which contains potable water from the Village water system and the other water from a private source, water of unknown or questionable safety, or steam, gases or chemicals, whereby there may be a flow from one system to the other, the direction of flow depending on the pressure differential between the two systems.
(2) 
Purpose. No person, firm or corporation shall establish or permit to be established or maintain or permit to be maintained any cross-connection. No interconnection shall be established whereby potable water from a private, auxiliary or emergency water supply other than the regular public water supply of the Village may enter the supply or distribution system of said municipality, unless such private, auxiliary or emergency water supply and the method of connection and use of such supply shall have been approved by the Water Utility and Sanitary Sewer Utility and by the Wisconsin Department of Natural Resources in accordance with § NR 811.09(2), Wis. Adm. Code.
(3) 
Inspection. It shall be the duty of the Water Utility and Sanitary Sewer Utility Superintendent to cause inspections to be made of all properties served by the public water system where cross-connection with the public water system is deemed possible. The frequency of inspections and reinspections based on potential health hazards involved shall be as established by the Water Utility and Sanitary Sewer Utility and as approved by the Wisconsin Department of Natural Resources.
(4) 
Right of entry. Upon presentation of credentials, the Water Utility and Sanitary Sewer Utility shall have the right to request entry at any reasonable time to examine any property served by a connection to the public water system of the Village for cross-connection. If entry is refused, such representative shall obtain a special inspection warrant under § 66.0119, Wis. Stats. On request, the owner, lessee or occupant of any property so served shall furnish to the inspection agency any pertinent information regarding the piping system or systems on such property.
(5) 
Discontinuance of service. The Water Utility and Sanitary Sewer Utility are hereby authorized and directed to discontinue water service to any property wherein any connection in violation of this section exists and to take such other precautionary measures deemed necessary to eliminate any danger of contamination of the public water system. Water service shall be discontinued only after reasonable notice and opportunity for hearing under Ch. 68, Wis. Stats., except as provided in Subsection (6). Water service to such property shall not be restored until the cross-connection(s) has been eliminated in compliance with the provisions of this chapter.
(6) 
Emergency discontinuance. If it is determined by the Water Utility and Sanitary Sewer Utility that a cross-connection or an emergency endangers public health, safety or welfare and requires immediate action, and a written finding to that effect is filed with the Village Clerk-Treasurer and delivered to the customer's premises, service may be immediately discontinued. The customer shall have an opportunity for hearing under Ch. 68, Wis. Stats., within 10 days of such emergency discontinuance.
(7) 
Plumbing Code. This section does not supersede the State Plumbing Code and Village Plumbing Code, Chapter 20 of this Code, but is supplementary to them.[1]
[1]
Editor's Note: Amended at time of adoption of Code (see Code Adoption Ordinance).

13.20 Violations and penalties.

Except as otherwise provided herein, any person who shall violate any provision of this chapter or any regulation, rule or order made hereunder shall be subject to a penalty as provided by § 25.04 of this Code.

13.30 Stormwater Management Utility. [1]

[Added 12-21-2004 by Ord. No. 810]
(1) 
Purpose. It is determined and declared to be necessary and conducive to the protection of the public health, safety, welfare and convenience of the Village to collect charges from all users of the Village stormwater collection system. The proceeds of such charges will be used to fund the management of the stormwater system of the Village, to include reinvestment in the maintenance and improvement of existing infrastructure and other improvements to the system that will reduce urban nonpoint source pollution in stormwater runoff consistent with federal and state regulations.
(2) 
Definitions. Unless this section specifically indicates otherwise, the meaning of terms used in this section shall be as follows:
DEVELOPED PROPERTY
Real property which has been altered from its natural state by the addition of any improvements, such as a building, structure or impervious surface.
DWELLING UNIT
A single unit or apartment providing complete, independent living facilities for one or more persons, including permanent provisions for living, sleeping, eating, cooking, and sanitation.
EQUIVALENT RUNOFF UNIT (ERU)
The statistical average amount of horizontal impervious area per single-family property of all single-family properties within the Village on the date of adoption of this section. The horizontal impervious area includes, but is not limited to, all areas covered by structures, roof extensions, patios, porches, driveways, and sidewalks.
EXTENSION AND REPLACEMENT
All costs of extension, addition, and capital improvements to the system, the renewal and replacement of capital assets, or the purchase and installation of new equipment for the system, or land acquisition for the system, or any related costs thereto, or payment for extraordinary maintenance and repair, including the costs of construction, or any other expenses which are not costs of operation and maintenance.
FISCAL YEAR
A twelve-month period commencing on the first day of January of any year.
IMPERVIOUS AREA or IMPERVIOUS SURFACE
A horizontal surface which has been compacted or covered with a layer of material so that it is highly resistant to infiltration by rainwater. It includes, but is not limited to, semi-impervious surfaces such as compacted clay, as well as streets, roofs, sidewalks, parking lots, and other similar surfaces.
MULTIFAMILY
A residential property with two or more dwelling units.
NONRESIDENTIAL
Any developed property not used, primarily, as a permanent residence, such as a commercial or industrial property or an institutional property (schools, churches, hospitals, fraternal organizations, parks, municipal facilities, etc).
OPERATING BUDGET
Estimated revenues and the estimated costs for operation and maintenance, extension, and replacement of the system for each fiscal year.
OPERATION AND MAINTENANCE
The current expenses, paid or accrued, of operation, maintenance, and current repair of the system, as calculated in accordance with sound accounting practices, and includes, without limiting the generality of the foregoing, insurance premiums, administrative expenses, labor, executive compensation, the cost of materials and supplies used for current operations, and charges for the accumulation of appropriate reserves for current expenses not annually incurred but which are such as may reasonably be in accordance with sound accounting practice.
RATE
The user fee charged on each ERU. The rate is determined by the Village Board for each fiscal year.
REVENUES
All rates, fees, assessments, rentals, fines or other charges or other income received by the Village in connection with the management and operation of the system, including amounts received from the investment or deposit of moneys in any fund or account, as herein required, and any amounts contributed by the Village, all as calculated in accordance with sound accounting practices.
SINGLE-FAMILY or SINGLE-FAMILY PROPERTY
A residential property with exactly one dwelling unit.
STORMWATER SYSTEM or SYSTEM
The existing stormwater collection system of the Village and all improvements thereto which by this section are constituted as the property and responsibility of the Village to be operated as an enterprise to, among other things, conserve water, control discharges necessitated by rainfall events, incorporate methods to collect, convey, store, absorb, inhibit, treat, use or reuse water to prevent or reduce flooding, overdrainage, environmental degradation and water pollution or otherwise affect the quality and quantity of discharge from such system.
UNDEVELOPED LAND
Any real property with no impervious area.
USER FEE
The charge established by the Village Board on developed property in the Village to pay for operation and maintenance and extension and replacement for the stormwater system.
VILLAGE
The Village of Greendale.
VILLAGE BOARD
The Village of Greendale Board of Trustees.
VILLAGE MANAGER
The Village of Greendale Village Manager or his/her designee.
(3) 
Disposition of revenue.
(a) 
The user fees hereunder shall generate adequate annual revenues to pay costs for the stormwater management system.
(b) 
The portion of the total user fees collected which are designated for operation and maintenance and extension and replacement shall be deposited in a separate nonlapsing fund known as the "Stormwater Management System Fund" and will be kept in two primary accounts as follows:
1. 
An account designated for the specific purpose of defraying operation and maintenance costs, excluding extension and replacement of the storm sewer collection system (operation and maintenance account).
2. 
An account designated for the specific purpose of extension and replacement of the storm sewer collection system over the useful life of the collection system (extension and replacement account).
(c) 
Fiscal year end balances in the operation and maintenance account and the extension and replacement account shall be carried over to the same accounts in the subsequent fiscal year and shall be used for these accounts. Moneys which have been transferred from other sources to meet temporary shortages in the operation and maintenance and extension and replacement accounts shall be returned to their respective accounts upon appropriate adjustment of the user fee rates. The user fee rate shall be adjusted such that the transferred moneys will be returned to their respective accounts within the fiscal year following the fiscal year in which the moneys were borrowed.
(4) 
User fees and rates.
(a) 
User fee. The Village Board shall require that adequate revenues are generated through user fees to provide for a balanced operating budget. The Village Board hereby authorizes the imposition of user fees on all developed property in the Village.
(b) 
Rates. The Village Board will establish rates for each fiscal year. All rates established by the Village Board will be fair and reasonable and calculated to achieve a balanced operating budget for the system. Current rates will be on file in the office of the Village Clerk-Treasurer.
(c) 
Rate schedule. For purposes of the imposition of the user fee, the developed property in the Village shall be divided into four classes, which shall be called "customer classes." The rate within each customer class shall be uniform. The rate schedule is as follows:
Customer Class
Stormwater Charge
Single-family
1 ERU
Multifamily
0.5 ERU per dwelling unit
Nonresidential
1 ERU for each 3,941 square feet of impervious area or a minimum of 0.5 ERU
Undeveloped lands
No charge
(5) 
Billing and payment. Bills for the user fee shall be rendered as part of the quarterly utility bill for the property and become due and payable on the same date as the utility bill. A late payment charge of 3% will be added to bills not paid within 20 days of issuance.
(6) 
Lien. All user fees established hereunder shall be a lien upon the property served pursuant to Ch. 66, Wis. Stats., and shall be collected in the manner therein provided.
(7) 
Establishment of rate schedule. The Village Board shall set the ERU rate by separate resolution.
(8) 
Adjustment of fees and appeal procedure.
(a) 
Requests for adjustment. Requests for adjustment of the user fee shall be submitted to the Village Manager, who is hereby given the authority to develop and administer the procedures and standards for the adjustment of fees as established herein. All requests shall be judged on the basis of the amount of impervious area on the site. In general, no credit shall be given for the installation of stormwater management facilities required by the Village, Milwaukee County, Milwaukee Metropolitan Sewerage District, or state stormwater rules. However, the Village retains the right to grant stormwater user fee credits to individual properties within the Village that exhibit benefits to the stormwater management system. The following procedure shall apply to all adjustment requests of the user fee:
1. 
Any customer who has paid a user fee and believes the user fee to be incorrect may, within 30 days of the payment and subject to the limitations set forth in this section, submit an adjustment request of the Village Manager.
2. 
Adjustment requests shall be in writing and set forth in detail the grounds upon which relief is sought.
3. 
The customer requesting the adjustments may be required, at his own expense, to provide supplemental information to the Village Manager, including but not limited to survey data approved by a registered land surveyor (RLS) and engineering reports approved by a professional engineer (PE). Failure to provide such information may result in the denial of the adjustment request.
4. 
The Village Manager shall issue a written determination as to whether the request for adjustment shall be granted. For adjustments that are granted, a credit shall be applied to the customer's account. The credit shall only apply for the period of time subsequent to the filing period of the request for adjustment. There shall be no retroactive adjustment for fees collected prior to the filing of the request. Denials of adjustment requests shall be made, in writing, by the Village Manager.
(b) 
Appeal procedure.
1. 
Upon receipt of the written denial of an adjustment request, the customer who initially requested the adjustment may, within 30 days of receipt of such denial, appeal to the Village Board.
2. 
The Village Board shall complete its review within 45 days of the receipt of said request for review. The Village Board determination shall be in writing and set forth in detail the reason or reasons for its decision.
3. 
In reviewing denials of adjustment requests, the Village Board shall apply the standard and review criteria contained in Subsection (8)(a) of this section.
(9) 
Public Service Commission complaint. Notwithstanding Subsection (8), any user may file a complaint with the Public Service Commission claiming that rates, rules and practices herein are unreasonable or unjustly discriminatory pursuant to Ch. 66, Wis. Stats.
[1]
Editor's Note: See also Ch. 26, Stormwater Management.