Owners and/or occupants of commercial, industrial or residential
properties serviced by the Water Department shall, upon presentation
by Water Department personnel of their credentials, authorize entry
to inspect the water service or to remove, repair, or replace a water
meter at any time the Water Department deems necessary. Water service
apparatus shall be readily accessible. Should access be refused, water
service may be shut off and may not be turned on until such access
has been allowed and appropriate fees paid.
A.
The Water Department shall have the right to interrupt water supply
as necessary for maintenance, repair or other cause beyond the Water
Departments control. No user shall be entitled to damages or to payment
of a refund for any interruption of supply or water quality. Users
having appliances dependent on routine pressure for proper operations
are cautioned that they should provide, at their own expense, safety
features to protect the appliances.
B.
The Water Department will make every attempt to give proper notice
to our customers when it may become necessary to shut off the flow
of water from the system to make repairs or changes to the water mains.
A.
If an owner requests the meter servicing the property to be tested
or replaced, and such meter is found to be defective, the Water Department
shall pay costs associated with the work. If the meter is found not
to be defective, a fee shall be paid by the owner to cover the cost
of testing, labor, materials and reinstallation of the meter.
B.
Tampering with water meters by any person shall be subject to a fine.
Necessary repairs and/or replacement shall be at the owner's expense.
C.
Should a meter fail to register the consumption used, or if an actual
meter reading cannot be obtained, the quantity of water used shall
be estimated, and the charge made shall be based on its average for
the prior four billing periods.
D.
All water passing through the meter will be charged for, whether
it is used or wasted.
E.
Any meter damaged or lost due to any cause shall be repaired or replaced
by the Water Department at the expense of the owner.
F.
The water service can be shut off from any taker for noncompliance
with the rules and regulations and for any violations of the Massachusetts
General Laws relating to water supply.
