[HISTORY: Adopted by the Board of Trustees of the Village of New
Hyde Park as indicated in article histories. Amendments noted where applicable.]
[Adopted 8-17-1999]
This grievance procedure is established to meet the requirements of
the Americans with Disabilities Act. It may be used by anyone who wishes to
file a complaint alleging discrimination on the basis of disability in employment
practices and policies or the provision of services, activities, programs
or benefits by the Village of New Hyde Park.
All persons are encouraged to make informal inquiry concerning potential
barriers to access or other discrimination at village facilities. This inquiry
can be made directly to the Compliance Coordinator, by telephone, letter or
other format accessible to the complainant. The Compliance Coordinator shall
respond to all such inquiries, usually by telephone, within five business
days. An informal record of all such inquiries shall be retained by the Compliance
Coordinator.
A.
The formal complaint shall be in writing and contain
information about the alleged discrimination such as name, address, phone
number of complainant and location, date and description of the problem. Alternate
means of filing complaints, such as personal interviews or a tape recording
of the complaint, will be made available to persons with disabilities upon
request.
B.
The complaint should be submitted by the grievant and/or
his/her designee as soon as possible, but no later than 60 calendar days after
the alleged violation, to the Compliance Coordinator:
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Richard A. Coppola, Jr.
ADA Compliance Coordinator
Village of New Hyde Park
1420 Jericho Turnpike
New Hyde Park, NY 11040
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Phone: (516) 354-0022
Fax: (516) 354-6004
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C.
Within 15 calendar days after receipt of the complaint,
the Compliance Coordinator will call or write to the complainant to schedule
a meeting to discuss the complaint and possible resolutions. This meeting
may be conducted by telephone, at the option of the complainant. Within 15
calendar days after the meeting, the Compliance Coordinator will respond in
writing, and, where appropriate, in a format accessible to the complainant,
such as large print, Braille or audiotape. The response will explain the position
of the Village of New Hyde Park and offer options for substantive resolution
of the complaint.
D.
If the response by the Compliance Coordinator does not
satisfactorily resolve the issue, the complainant and/or his/her designee
may appeal the decision of the Compliance Coordinator within 15 calendar days
after receipt of the response to the Village Mayor or his or her designee.
E.
Within 15 calendar days after receipt of the appeal,
the Mayor or his or her designee will meet with the complainant to discuss
the complaint and possible resolutions. Within 15 calendar days after the
meeting, the Mayor or his or her designee will respond in writing, and, where
appropriate, in a format accessible to the complainant, with a final resolution
of the complaint.
F.
All written complaints by the Compliance Coordinator,
appeals to the Mayor or his or her designee and responses from the Compliance
Coordinator and Mayor or his/her designee will be kept by the Village of New
Hyde Park for at least three years.
