It is the policy of the borough that every employee
at all times be treated fairly, courteously and with respect. Conversely,
each employee is expected to accord the same treatment to his associates,
supervisors and to the public.
A.
Whenever an employee has a grievance he should first
present it verbally to his department head. It is the responsibility
of the department head to arrange a mutually satisfactory settlement
of the grievance as quickly as possible within the discretion permitted
him. The department head must either conclude a mutually satisfactory
solution to the grievance within 48 hours of the time when it was
first presented to him or, failing in that, must within that time
advise the employee of his inability to do so.
B.
When an employee is informed by his department head
that he is unable, within the discretion permitted him, to arrange
a mutually satisfactory solution to the grievance, the employee must,
if he wishes to present the grievance to higher authority, do so in
writing in the following manner.
(1)
The employee will prepare the grievance in writing,
in duplicate. The grievance should be stated as completely and as
clearly as possible, in order to permit prompt handling. One copy
of the grievance shall be immediately placed the hands of the Borough
Clerk, who shall without delay forward it to the proper councilmanic
committee in order to advise it of the filing of a grievance.
(2)
The other copy of the grievance shall be presented
by the employee to his department head. The department head shall
report the facts and events which led up to its presentation, in writing,
including in his written report any verbal answer he may have previously
given to the employee concerning this grievance. Within 24 hours after
receipt of the written grievance the department head must present
it, with the information required from him to the Borough Clerk, who
shall without delay forward it to the proper councilmanic committee.
C.
The councilmanic committee shall then consider and
formally act on the complaint.
D.
Since it is intended that most, if not all, grievances
can and should be settled without the necessity of reference to the
Mayor and Council, no grievance shall be heard or considered by the
Mayor and Council which has not first passed through the above-described
steps.
E.
All papers and documents relating to a grievance and
its disposition shall be placed in the employee's personal history
file.
