Supplies of water from the City's waterworks shall be furnished to customers subject to the provisions of this chapter and any rules or regulations of the Public Utilities Commission made in connection with such services. The signing of an application for water service or the use of water shall signify that the applicant agrees to comply with such provisions, rules and regulations.
[Amended 1-24-2008]
The Director of Public Utilities, or his agents when ordered, may at all reasonable times enter any dwelling house or other premises to which water is supplied from the waterworks system to make such inspection of the pipes and fixtures and inquiries as to the use of water on the premises as the Manager may consider necessary and proper for the best interest of the City.
[Amended 1-24-2008]
Applications for new service pipes or for the renewal of existing service pipes or for the use of water shall be made in writing at the office of the Water Division, upon the prescribed form, by the owner of the premises to be served or his agent.
The Public Utilities Commission may, in its discretion, supply service pipes or water service to consumers other than the owners of the premises served, upon the filing by such consumers of the application required by § 207-3.
[Amended 1-24-2008]
A. 
Installation of service pipes.
(1) 
General. Service pipes measuring one inch in diameter from the main to the curb shall be installed by the City at the owner's expense upon the approval of the Engineering Division and the filing of an application therefor and payment to the Water Division. Service connections from the curb to the premises to be served shall be installed at the expense of the applicant for water service. First connection entering the building (copper service only) shall be a flared connection. Whenever application for the renewal of a service pipe is made, the applicant shall pay to the City the applicable nonrecurring charges as if it were a new installation. The property owner or his agent shall first install that portion of the service pipe from the shutoff at the curb to the building to be served, whereupon the City shall install the portion from the shutoff to the main. Whenever the installation of a new service pipe or the renewal of an existing service pipe requires excavation in an improved roadway, highway or street, such excavation shall be made at the expense of the applicant therefor under the provisions of Chapter 180, Streets and Sidewalks, relating to excavations.
(2) 
Charges.
(a) 
Complete installation charges will be only for one-inch pipe diameters. This installation is the service from the main to the curb which includes the following:
[1] 
Tapping the main.
[2] 
Provide and install corporation stop assembly.
[3] 
Copper service from main to curb.
[4] 
Curb stop and curb box.
[5] 
Excavation and backfill.
[6] 
Temporary and permanent pavement restoration.
(b) 
The water meter charges are not included.
[Amended 2-6-2012]
Service Length
(feet)
Service Size
(inches)
Nonrecurring Charge
Short service: up to 15
1
$1,755
Long service: greater than 15 up to 30
1
$100 per foot
(c) 
Additional charges. Complete installation with road repairs that exceed 30 feet in length should pay an additional charge of $50 per linear foot for distance in excess of 30 feet. If rock is encountered in trench an additional cost of $50 per cubic yard shall be charged if the Water Division elects to perform excavation.
(d) 
Partial installation charges for services 3/4 inch to two inches from the main to the curb include the following: tapping the main; provide and install corporation stop assembly. All other work, materials and road restoration are the responsibility of the applicant. Applicant is responsible for permits and must ensure that materials and work meet Department of Public Utilities standards.
Service Size
(inches)
Nonrecurring Charge
3/4
$150
1
$200
1 1/2
$325
2
$325
(e) 
These charges do not include meter installation.
(f) 
The minimum service size for a residential dwelling unit shall be one inch.
(g) 
Partial installation charges for service/main connections for four inches to 12 inches shall be for tapping the main only. All work, materials and road restoration shall be the responsibility of the applicant and must meet Department of Public Utilities standards.
Tap Size
(inches)
Nonrecurring Charge
4
$600
6
$600
8
$600
10
$600
12
$600
(h) 
Charge includes pressure testing of tapping sleeve ($125).
(3) 
All installations made under this section shall be made under the supervision of the Director of Public Utilities subject to the policies and regulations promulgated by the Department of Public Works and Department of Public Utilities, Water Division.
B. 
Miscellaneous charges.
(1) 
Private meter readings. Readings that are requested by owner, attorneys or others for interim readings (closing, etc.): nonrecurring charge: $25 each appointment unless cancellation was received by office.
(2) 
Reconnection charges. These charges are applied when service is restored subsequent to termination for nonpayment or failure to comply with Water Division rules and regulations. Nonrecurring charges:
(a) 
Regular hours: $50 each.
(b) 
After hours: $75 each.
(3) 
Meter testing charge.
(a) 
Every meter has been carefully tested before it is installed and also before it is reset after being removed for repairs or for any other reason. In a case of a high meter reading, a recheck will be made of the reading, and if found to be correct as originally read, the Division will base its billing on this reading.
(b) 
If the property owner feels that the reading is in any way faulty, he may request that the meter be removed and tested. The cost to the property owner for such removal and testing will be $20, which must be paid in advance. If the meter is found to register above the allowable limits, 2% or more, the water bill will be adjusted according to the City and state code, and the twenty-dollar testing fee will be refunded. If the meter is found to be registering within the limits, plus or minus 2%, the fee will be retained by the Division and the meter returned to the service from which it was removed. The Division may install a new meter if it falls under the meter replacement criteria. The tested meter will be kept in storage for no more than three years.
(c) 
The twenty-dollar nonrecurring charge applies to meters ranging from 5/8 inch through two inches. Meters three inches and above will be charged at actual costs plus 25% administrative costs.
(d) 
The property owner shall be encouraged to witness the tests.
(4) 
Meter resetting charge.
(a) 
This charge applies only to existing accounts where the meter has been removed.
(b) 
The purpose of this charge is to recover the cost of turning on the service and resetting a meter.
(c) 
Nonrecurring charge: $50 each.
(5) 
Meter pit pump-out.
(a) 
It is the responsibility of the owner/customer to maintain the meter pit/vault. On occasions Water Division personnel are requested to pump water out of these pits/vaults to obtain a reading or to perform an inspection.
(b) 
The Water Division will notify the owner in writing of this situation and allow him a reasonable time (five days) to correct the situation.
(c) 
If the owner fails to perform this work or if the owner requests that the Water Division perform this work a charge will be applied.
(d) 
Nonrecurring charge: $200 each.
(6) 
After-hours charge:
(a) 
This is for call-out work performed outside regular Water Division working hours if such call-out is for customer convenience.
(b) 
Nonrecurring charge: $75 each.
(7) 
Replacement/repair of damaged or missing meter and appurtenances. This charge shall be based upon actual costs of labor, tools, materials and equipment, plus 25%.
C. 
All installations made under this section shall be made under the supervision of the Public Utilities Commission, subject to regulations promulgated by the Department.
[Amended 1-24-2008]
A. 
Every consumer supplied with water from the waterworks system shall keep his service pipe, from the shutoff at the curb to the building served, in good repair and shall maintain the same and all fixtures and apparatus connected therewith free from leaks.
B. 
In case of leaking or broken water service pipe, the Water Division will make such repairs as are practicable on the section of the pipe between the water main in the street and the curb stop. Whenever, in the opinion of the Water Division, the age and condition of the service pipe are such as to make it impracticable to maintain service through the present pipe, the water may be shut off after adequate notice is provided. The customer will be advised that he should immediately apply for the renewal of the facilities.
C. 
Water service pipe material shall be Type K Copper, with a minimum of one-inch diameter. Ductile iron pipe may be used for properties that require a water service pipe diameter larger than two inches. Plastic service pipe shall not be permitted.
[Added 8-21-2017]
D. 
No unauthorized person(s) shall uncover, make any connections with or opening into, use, alter, repair or disturb any public water line or appurtenance thereof.
[Added 2-20-2018]
(1) 
A person intending to connect a water service pipe from his property to the public main shall first obtain a permit to connect from the Engineering Division. The application shall be made on forms provided by the Engineering Division and it shall be accompanied by a sketch or plan showing the proposed installation in sufficient detail to enable the Engineering Division to determine that the proposed installation meets the requirements of this regulation and other applicable specifications, codes and laws. The application shall be signed by the qualified contractor who has been chosen to perform the work of installing and connecting the water service pipe to the public main. Upon approval by the Engineering Division of the application and plan, a permit shall be issued to have the work performed by the stated contractor. In the event that the premises changes ownership before the work is completed, or if another contractor is chosen to perform or finish the work, the original permit becomes void and a new permit must be obtained by the parties in interest. New fees shall be charged.
(2) 
Prior to obtaining a permit to connect, the applicant or his authorized representative shall provide adequate documentation to the Engineering Division to indicate how the connection is proposed. The Engineering Division and/or the Public Utilities Commission shall review the application to determine if the proposal is acceptable or if changes are required. It shall be unlawful for any person who has received such a permit connect with any water main or service other than the one approved in such permit.
(3) 
The City reserves the right to increase the limits of the repair if, in the opinion of the Water Inspector or Water Distribution Supervisor, the condition of the service pipe is such that a larger repair is necessary.
E. 
All water service pipes shall be installed by a plumber who possesses a valid license issued under Chapter 393 of the Connecticut General Statutes, as amended. In addition thereto, no person shall make any connection with any public or private main in the City unless he is licensed and obtained all necessary permits, and no person shall employ any unlicensed person to do such work. Every person so licensed shall file with the Engineering Division a surety bond, payable to the City, in the sum of $4,000, conditioned that the licensee will indemnify and save harmless the City from all loss, cost or damage arising out of or in connection with any work done under such license.
[Added 2-20-2018]
[Amended 1-24-2008]
Extension of water mains shall be made under the following conditions, subject to the provisions of the City Charter:
A. 
Extension of water mains in an existing, City-accepted and -maintained street:
(1) 
Petitions for extension of water mains shall be submitted to the Public Utilities Commission.
(2) 
Upon initial approval by the Public Utilities Commission, plans for such extension shall be prepared by or under the supervision of the City Engineer. The plans shall include cost estimates, a map showing property lines and owners of all existing properties abutting or otherwise benefiting from the proposed extension. Assessments shall be based on the current cost of eight-inch pipe together with all other necessary materials and cost of labor. If the City requires pipe in excess of eight inches for any purpose, the added cost of larger pipe shall be borne by the City. The Public Utilities Commission shall, following review of the plan, recommend to the City Council proposed assessments against the benefiting property owners. All maps, plans and pertinent data shall be forwarded to the City Council.
(3) 
The Council committee shall schedule a public hearing to consider the proposed water main extension. The committee shall prove at least 10 days' written notice of such hearing to the owner or owners of the land and buildings upon which the cost of such water mains may be assessed. In addition, notice of the public hearing shall also be published at least twice in a daily newspaper published in the City prior to the date of the hearing. Following the hearing the committee shall report its findings and/or recommendations to the full Council.
(4) 
If the City Council approves the extension of such water main, the Director of Public Works (or City Manager) will proceed to have the water main installed and assess the cost of such installation against the benefiting property owners, as determined by the City Council.
(5) 
Upon final completion of construction of such main:
(a) 
The City Engineer shall provide written certification to the Public Utilities Commission that the installation is in compliance with the approved plans and that leakage and bacterial tests were made and determined to be satisfactory.
(b) 
The Public Utilities Commission shall give written notice to the owners of the land and buildings assessed therefor, and such assessments are due and payable on the date of such notice. Any such owner may pay the entire amount of such assessment within 30 days without interest charges, or he may pay the amount of such assessment or any portion of such assessment within one year following the thirty-day period, and the amount of such payment shall bear interest at the rate of 12% per annum. All assessments or portions thereof which remain unpaid following a period of one year and 30 days from the date of such notice from the Public Utilities Commission shall bear interest at the rate of 18% per annum, figured from the date when assessments are first due and payable, except that payments must be completed within a period of five years from the date when assessments are first due and payable.
(6) 
The amount so assessed shall be a lien upon the property. Such lien shall commence and attach to such land and buildings from the time of the acceptance by the City Council of the recommendation of the committee to extend such water main, provided that a certificate of such lien describing the property and the amount thereof shall be filed with the City Clerk, such certificate to be signed by the Collector of Taxes and to be filed within 30 days of the date of the notice from the Public Utilities Commission referred to in Subsection A(5)(b).
(7) 
In the event that application is made for a water main extension to be laid in any street, road or highway, as herein provided, and the land abutting both sides of the street, road or highway or section thereof in which the extension applied for is to be laid is owned by the same person, the provisions of this section requiring notice and hearing by the committee and the assessment of the costs of such extension and the notice thereof by the Public Utilities Commission shall not apply, provided that the street, road or highway or section thereof has been accepted by the City Council or that the Planning Commission of the City has approved the same for construction and has received a bond from such person guaranteeing proper completion of such street, road or highway or section thereof, provided further that such person shall pay to the City Water Division an amount equal to the cost of such extension as estimated by the City Engineer. No pipe may be laid in any street or highway, under the provisions of this section, until the same has been rough graded to an established grade in the location assigned for such pipeline.
B. 
Extension of water mains in a private street owned and maintained by a condominium association. Extension of City-owned and -maintained water mains into private streets will be allowed under the following conditions:
(1) 
The private street will be owned, maintained and controlled by a permanent legal property owners' group, e.g., condominium association.
(2) 
The private street is to be constructed in accordance with plans and specifications approved by the Planning Commission.
(3) 
The development has been approved by the Planning Commission.
(4) 
All engineering specifications, calculations and detailed construction plans of the waterlines and appurtenances have been submitted to and approved by the Director of Public Works and Director of Public Utilities.
(5) 
Following construction but before placing the line into use, the consulting engineer shall certify to the Director of Public Works and Director of Public Utilities that the construction was done in compliance with the approved plans and specifications and that the new main met all required leakage and bacterial tests.
(6) 
All water mains shall be located in the right-of-way and easements according to City requirements.
A. 
Whenever a new water main or other addition to or change in the water system is made, the Director of Public Works shall have maps prepared showing the size and location of the main, the size and location of all gates and other fixtures, the location of all service connections from the main to the shutoff and any other change or addition made to such system.
B. 
Whenever a new connection is made to an existing water main, the same shall be accurately located and a record kept of such location so that the connection may be shown on any map subsequently prepared.
[Amended 1-24-2008]
A. 
The Public Utilities Commission may at any time order the meter placed on any service connection if it deems it in the best interest of the City so to do, and any property owner, upon notification by the Commission, shall allow a representative of the Water Division to enter upon his premises to install such a meter. Upon application by the consumer, a meter shall be placed on any service previously unmetered. The consumer shall provide a proper place for the installation of a meter immediately inside the building wall which shall be of easy access at all times for reading and repair. The Director of Public Works and Director of Public Utilities, or their representatives, shall determine the size of the water meter installed on any service and may determine when any meter shall be repaired or replaced.
B. 
When a service line or other private water line is tapped off a public water main and serves or is intended to serve more than one building or property, or when the length of the service is over 100 feet, the Public Utilities Commission may at any time order the installation of a frostproof accessible meter pit just inside the first property nearest the public water main (or other location as recommended by the Public Utilities Commission) and the placement of a meter in that pit. Consumption of water and charges for such consumption shall be based upon readings from that meter. Unpaid bills, including interest and lien fees, shall be assessed against the property on which the meter pit is located.
C. 
Installation of meters.
(1) 
Water service shall not be supplied to a new account until a proper and adequate meter setter has been provided by the owner immediately inside the building wall which shall be of easy access at all times for meter reading and repair, the required fee for the proper size meter has been paid to the Water Division by the owner, and the Water Division has installed and sealed the required meter. The Public Utilities Commission shall act as an appeals board to determine when and if a frostproof meter pit shall be required rather than a meter location within the building.
(2) 
The fee for the installation of new meters shall be as follows:
Size of Meter
(inches)
Nonrecurring Charge
5/8 x 3/4
$175
3/4
$185
1
$250
1 1/2
$400
2 or larger
Actual cost of meter/accessories plus 25%
[Amended 1-24-2008]
A. 
All meters installed under § 207-9 shall be properly sealed immediately upon their installation by an employee of the Water Division and shall not be interfered with or tampered with thereafter by any unauthorized person.
B. 
All broken meter seals shall be immediately reported to the City Water Division by the property owner. There shall be no meter resealing charges levied for broken seals that are reported by the property owner.
[Amended 8-16-2021]
(1) 
If an employee of the Water Division finds an unreported broken meter seal, then a charge of $200 shall be levied for each meter resealing.
C. 
The minimum additional consumption charge for water and sewer during any billed period in which there is evidence that the meter was tampered with, bypassed or removed from the setting shall be as follows:
[Amended 2-6-2012; 8-16-2021]
(1) 
Single-family residential: 4,000 cubic feet.
(2) 
Multifamily residential: 8,000 cubic feet.
(3) 
Commercial or industrial: Twice the highest recorded consumption during any of the last six billing periods.
D. 
Where it has not been possible to gain access to the property for the purpose of reading the meter and the customer has declined to return the self-reading cards provided, consumption shall be estimated by the Water Division based upon previous readings. The number of consecutive estimated readings shall not exceed two billing periods. The use of self-reading cards or combination of estimated or self-reading cards shall not exceed three successive billing periods.
E. 
When the above limitations of estimated or self-reading cards have occurred, the customer must notify the Water Division within 15 days of being notified by the Water Division of such limitations and indicate a reasonable time when the premises will be accessible for the meter reader. Failure to provide such access to the meter reader as scheduled may result in termination of service and shall result in a charge of $50 during regular business hours or a charge of $75 after regular (Water Division) business hours.
F. 
Where remote reading meters are installed, the premises shall be entered into at least once every three years for the purpose of ascertaining that the seal is intact. In the event of a broken seal and in addition to the penalties above mentioned, readings shall be taken by the Water Division on the actual meter rather than the remote gauge for a minimum of four billing periods following the replacement of the seal.
G. 
The sale of water from the Water Division to other municipalities or premises outside the City shall be subject to a surcharge of 50% of the regular water rates existing for that billing period unless specifically prohibited by prior contract.
H. 
It shall be the property owner's responsibility to report a meter leak or malfunction to the Water Division as soon as it is detected.
I. 
The meter conversion program involving the change-over of all meters which do not have a remote reading capability will continue so that all meters shall be so equipped in due course.
J. 
The Water Division has the right of access, at all reasonable times, to the customer's premises to read, inspect, repair, replace or service meters and accessory equipment, including but not limited to electrical circuits and external terminal blocks.
Liability for damage to meters and appurtenances shall be charged to and payable by the consumers served through such meters.
[Amended 1-24-2008]
A. 
Except for possible use of water during construction, all new services shall be metered. In instances of temporary variances issued by the Public Utilities Commission, nonmetered buildings will be billed on estimated consumption based on use and occupancy.
B. 
For the use of unmetered water during construction, the water fee shall be as follows:
(1) 
Single-family dwellings: $35.
(2) 
Multiple dwellings: $35 per dwelling.
(3) 
Apartments, condo buildings with one meter unit.
(4) 
Commercial and industrial: $150 commercial; $300 industrial.
(5) 
New water main construction and a $40 per 100 feet.
(6) 
Large domestic and fire water services over four inches (water used for testing purposes).
(7) 
Filling tank truck (bulk) at Water Division shop. Tank truck(s) may be filled up at Water Division shop. Charges for this are as follows:
(a) 
One-time visit (per day): $20 administrative cost plus actual water use.
(b) 
Multiple visits (per day) (five or fewer): $50 administrative cost plus actual water use.
C. 
Hydrant use.
(1) 
No water shall be taken from a public hydrant by anyone other than an authorized City employee.
(2) 
Hydrant permits will be issued by the Water Division only. The Water Division will determine if a hydrant can be used.
(3) 
Charges.
(a) 
With meter: administrative charge of $150 plus water use based on reading. A deposit of $150 will be paid in advance of any hydrant use. It will be the permittee's responsibility to safeguard and protect the meter at all times. Any damage or loss of meter or appurtenances will be billed at actual cost.
(b) 
Without meter. If it is not possible to install a hydrant meter, the hydrant use shall be estimated. An administrative charge of $150 shall accompany the hydrant permit. The Water Division will estimate usage based on facts from the permittee.
(c) 
Hydrant permittees will be responsible for the operation of the hydrant if approved in advance by the Water Division. Any damage that is done to a hydrant because of negligence will be the responsibility of the permittee. Individuals/permittees are also responsible for backflow prevention when using a hydrant.
(d) 
Any individual using a public fire hydrant without authorization or a hydrant permit shall be charged a minimum of $250.
[Amended 10-4-1993; 11-15-1993; 1-24-2008]
A. 
The water rents and rates for metered service and fixed user charges for the Water Division shall consist of a flat basic service charge based on water meter size plus a commodity charge based on consumption.
B. 
Commodity charge:
(1) 
Water rate: $3.15 per 100 cubic feet of water consumed.
[Amended 2-6-2012]
(2) 
Public use charge. Municipal use charge shall be the same as other local service customers.
(3) 
Basic service charge. The flat basic service rate based on meter size supports the Water Division's share of the Fiscal Division. The expenses of the Fiscal Division include meter reading, maintenance of customer account data and billing services associated with a water customer.
[Amended 2-6-2012]
Meter Size
(inches)
Quarterly Charge
5/8
$15.66
3/4
$16.30
1
$18.23
1 1/4 to 1 1/2
$20.80
2
$27.87
3
$79.91
4
$99.19
6
$144.16
8 and larger
$195.56
(4) 
Annual fire hydrant charge.
(a) 
Public fire hydrants: $40 per hydrant.
(b) 
Private fire hydrants: $100 per hydrant.
(5) 
Annual fire service charge. Any private line which services a fire protection system, such as sprinkler heads, standpipe, siamese connections, etc., shall be charged based on the size of service line, as follows:
Service Size
(inches)
Annual Fee
2
$187.50
2 1/2
$187.50
3
$187.50
4
$231.25
6
$312.50
8
$437.50
12
$531.25
16
$531.25
C. 
All annual charges set forth above shall be due and payable on December 1 of each and every year.
D. 
The rates and charges for users of property located outside the territorial limits of the City shall be 50% higher than the rates and charges above for the users located within the City unless specifically prohibited by prior contract.
E. 
Private well water discharge into City sanitary sewers. The type, number and location of meters shall be determined by the City. Metering of the supply source is generally preferred due to the improved meter accuracy over discharge meters. However, at the discretion of the City, discharge meters may be required in certain situations. In general for new construction projects served by private wells only or private wells and water supplied from City water mains, a water meter shall be provided according to City standards for each supply to ensure proper billing for discharge into City sanitary sewers. For closed-loop systems served by private wells and not normally discharging into City sewers, the requirement for a water meter may be waived by the Engineering Division. For existing buildings or facilities served by private wells only or private wells and water supplied from City water mains, alternatives, including but not limited to the following, may be required at the discretion of the City:
(1) 
The Director of Public Utilities or the Public Utilities Commission or their authorized agent may order that a water meter be required according to City standards for each supply to ensure proper billing for discharge into City sanitary sewers. This is the preferred alternative for all existing and proposed facilities.
(2) 
An estimate of usage will be made based on industry standards for the type of use and other applicable factors. The City may require that the customer provide an estimate of use, supported by detailed calculations, or the City may provide the estimate of usage, supported by detailed calculations, or the City billing review be contacted. In the event that there is still a dispute over the estimated usage, the matter may be referred to the Meriden Public Utilities Commission.
A. 
Where a meter is operating incorrectly and a test of the meter results in an accurate determination of the percentage of error exceeding 2%, the consumer shall be allowed a credit for the amount overpaid, pursuant to the State Department of Public Utilities Control Authority and/or Meriden Public Utilities Commission guidelines.
B. 
Where a meter is operating incorrectly and it is not possible to accurately determine consumption during any billing period, the water use charge for that period shall be in proportion to previous charges for similar periods when the meter was operating correctly.
[Amended 2-6-2012]
Water rents shall be due and payable at the office of the Tax Collector quarterly on the first day of March, June, September, and December. Interest charges at a rate prescribed by the City Tax Collector and not exceeding the minimum amount allowed by Connecticut General Statutes shall be added as penalty to all water rents remaining unpaid one month after their due date. The charges if applicable shall be calculated from the payment date.
[Amended 1-24-2008]
Any consumer to whom water is furnished through an unmetered service may claim an abatement for partial or complete vacancy of his premises by filing the proper notice at the office of the Water Division at the beginning and termination of such vacancy, provided that no abatement shall be allowed for a vacancy of less than two months' duration, and provided further that no abatement may be claimed for any period prior to the date of filing such notice. The right to claim an abatement shall be forfeited if the consumer fails to give proper notice of the termination of the vacancy.
[Amended 1-24-2008]
The Water Division may, upon orders from the Director of Public Utilities or the Public Utilities Commission, shut off water service in the City or any part thereof, and wherever outside the City limits water service may be supplied, for repairs, extensions or other necessary work connected with the maintenance and operation of the waterworks system, for the purpose of husbanding the resources of the reservoir, and in any other case where the Director of Public Utilities or the Public Utilities Commission deems such action to be in the best interest of the City. Neither the City nor the Public Utilities Commission or its officers or employees shall be liable for damage from failure of the water supply from any cause whatsoever.
[Amended 1-24-2008]
The Water Division may, upon the orders of the Director of Public Utilities or the Public Utilities Commission, shut off water from the service pipe of any consumer for nonpayment of water rents or neglect or refusal to comply with provisions of this chapter or the rules and regulations of the Public Utilities Commission relating to water service. Whenever the water is shut off from any service pipe for nonpayment of a water bill or for failure to comply with such provisions, rules and regulations, it shall not be again turned on until the delinquent has paid all arrears, including penalty charges, or arrangements for such payment satisfactory to the Tax Collector have been made or the provision, rule or regulation complied with. If two or more consumers are supplied with water from the same service pipe and any one is subject to a discontinuance of service under this section, the water may be shut off from such service pipe without liability to any other consumer supplied by such service pipe.
[Amended 1-24-2008]
The Director of Public Utilities or the Public Utilities Commission may, at his or its discretion, promulgate such regulations and/or issue such orders as it deems necessary to conserve the City's water supply when it determines that the condition of the City's reservoirs, wells and/or other water sources so requires. Such regulations and/or other orders shall be published at least once in a paper having a daily circulation in the City, and it shall be unlawful, after the publication of such regulations and/or orders, for any person who has been given a copy of such regulations and/or orders to do any act therein forbidden.
[Amended 1-24-2008]
It shall be unlawful for any person, without special permission from the Director of Public Utilities, to tap or make any connection with any main, service or other distributing pipe of the water system.
[Amended 1-24-2008]
It shall be unlawful for any person, except for the use of City departments or in case of fire, to open any hydrants without first securing the permission of the Director of Public Utilities so to do.
It shall be unlawful for any person to deposit any building material or other article in such a location as to hinder or obstruct free access to any public hydrant or curb stop or gate valve.
[Amended 1-24-2008]
A. 
It shall be unlawful for any person willfully to injure any main, pipe or other equipment or property used in connection with the water system.
B. 
The Water Division is not responsible for pressure surges or fluctuations in system parameters beyond its control. Pursuant to state and City building code requirements, pressure reducing valves are required to be installed by and at the expense of the owner where the water pressure exceeds 75 pounds per square inch (psi). The Water Division may waive the requirement for unusual circumstances, provided that the owner provides adequate documentation to support the waiver.
It shall be unlawful for any person to disturb or pollute the water of the City reservoirs or to skate or walk upon the ice of such reservoirs or fish therein without the permission of the Public Utilities Commission, or to trespass upon any part of the grounds connected therewith.