[Amended 12-30-2005 by L.L. No. 5-2006, effective 1-9-2006; 2-20-2007 by L.L. No.
4-2007, effective 3-1-2007]
The Chief Information Officer of management information systems
shall be the head of the department of management information systems.
The Chief Information Officer will provide technology vision and leadership
for developing and implementing information technology (IT) initiatives
that improve cost effectiveness, governmental service quality, and
business development. The Chief Information Officer will provide leadership
in planning and implementing enterprise information systems to support
government operations, and achieve more cost beneficial enterprise-wide
IT operations.
The Chief Information Officer shall have comprehensive knowledge
of the business principles and techniques of administration, organization,
and management to include an in-depth understanding of the key business
issues that exist in civic government, including but not limited to:
knowledge of strategic and operational planning; governmental economics;
personnel administration; applicable federal, state and local laws;
marketing, financial and costs analysis; and trends in New York State
municipalities, and municipal administrative theory and practice.
The Chief Information Officer of management information systems
shall be appointed by the mayor, the comptroller, and the president
of the council acting conjointly and by a majority thereof. Such appointment
shall be made subject to confirmation by the common council. The Chief
Information Officer may be removed at the pleasure of the mayor, the
comptroller, and the president of the council acting conjointly and
by a majority thereof.
The Chief Information Officer shall have the following qualifications:
A.
Education.
|
The Chief Information Officer of Management Information Systems
shall possess a Bachelor's degree in Computer Science, Management
Information Systems, Business Administration or a related field, a
master's degree in Computer Science, Management Information Systems,
Civic or Business Administration, or related field, or other evidence
of substantial business knowledge or satisfactory equivalent combination
of the foregoing as deemed appropriate by the appointing officers
acting conjointly and by a majority thereof.
|
B.
Required Experience.
|
The Chief Information Officer of Management Information Systems
shall possess at least 10 years of progressive experience in managing
functions and departments dealing with information handling, work
flow and systems. Three or more years of direct management of a major
IT organization is preferred. Two or more years of experience in a
civic or governmental setting also are desirable, preferably in IT
planning to support strategic business goals.
| |
|
Experience should also include substantial exposure to both
in-house and shared or outsourced systems, multiple hardware platforms,
and integrated information and communications systems. Specific experience
with governmental administration management information systems is
desirable.
|
C.
Required Knowledge, Skills, and Abilities.
|
The Chief Information Officer shall possess a comprehensive
knowledge of:
|
1.
Business
principles and techniques of administration, organization, and management
to include an in-depth understanding of the key business issues that
exist in civic government. These include, but are not limited to,
knowledge of strategic and operational planning, governmental economics,
personnel administration, federal, state and local laws, marketing,
financial and cost analysis, trends in New York State municipalities,
and municipal administrative theory and practice.
2.
Data
processing methods and procedures, and computer software systems.
3.
Equipment
and software characteristics of various computer systems and a general
understanding of system features and their integration capabilities.
4.
Project
management practices appropriate to an information technology environment.
5.
Systems
design and development process, including requirements analysis, feasibility
studies, software design, programming, pilot testing, installation,
evaluation and operational management.
6.
Information
security practices and standards appropriate for a municipal government
and practices related to disaster recovery and business continuity.
7.
Business
process analysis and redesign.
|
The Chief Information Officer of Management Information Systems
shall have proven skills in written and verbal communication; negotiating
with vendors, contractors, and others; budget preparation and monitoring;
planning and organizing; management and leadership; interpersonal
relationship building; demonstrated ability to: relate to all levels
of the user community, plan, implement and support systems in a complex
municipal government environment, set and manage priorities, comprehend
complex, technical subjects, translate technical language to lay audiences,
link and apply complex technologies to business strategies, and create
and motivate behavior change.
|
The Chief Information Officer of management information systems
shall provide technology vision and leadership for developing and
implementing information technology (IT) initiatives that improve
cost effectiveness, governmental service quality, and business development.
The Chief Information Officer shall provide leadership in planning
and implementing enterprise information systems to support government
operations and achieve more cost beneficial enterprise-wide IT operations.
The Chief Information Officer provides strategic and tactical planning,
development, evaluation, and coordination of the information and technology
systems for the City of Buffalo. This position is designed to ensure
the continuous delivery and operation of integrated administrative
and governmental information systems. The Chief Information Officer
is responsible for the management of multiple information and communications
systems and projects, including administrative transactions, voice,
data, imaging, and office automation.
The Chief Information Officer is responsible for coordination,
facilitation, and consultation with City of Buffalo staff on information
systems, communications, and management systems initiatives. The Chief
Information Officer shall ensure that the City is current with the
information systems standards set by the State of New York, and other
governmental and regulatory entities, as appropriate.
The Chief Information Officer serves and participates proactively
with other members of the City's senior management team in developing
and executing strategic plans to optimize the use of information technology
in support of City government objectives. The Chief Information Officer
also participates in policy and decision-making at the senior management
level regarding resource allocation and future direction and control
of proposed information systems.
The Chief Information shall be responsible for the following:
(a)
All data processing functions and operations of the city;
(b)
Designing, planning, organizing and directing the development, implementation
and evaluation of a computerized management information system, including
database and programmatic functions;
(c)
Overseeing hard and soft application of all systems software;
(d)
Supervising maintenance of the management information system;
(e)
Evaluating computer hardware and software acquisition;
(f)
Working with consultants and vendors on equipment problems;
(g)
Developing and evaluating standards of performance for the management
information system and operating policies;
(h)
Training, assigning and coordinating the work of management information
personnel;
(i)
Ensuring prompt feedback to users of computer services in the city;
(j)
Conferring with the comptroller, commissioners, directors and other
city officers and personnel regarding computer applications, information
needs, service requirements, operational problems, strategic planning,
and changes in operating procedures;
(k)
Identifying means of improving the efficiency and effectiveness of
the management information system; and
(l)
Such other powers and duties as shall be granted to the Chief Information
Officer.
(m)
The Chief Information Officer will participate in the strategic planning
process of the City, and develop, coordinate and maintain IT systems
strategic and operational plans in support of the City's overall mission
and business strategy.
(n)
The Chief Information Officer will provide strategic and tactical
planning, development, evaluation, and coordination of the information
and technology systems for the City of Buffalo, and will ensure the
continuous delivery and operation of integrated administrative and
governmental information systems.
(o)
The Chief Information Officer is responsible for the management of
multiple information and communications systems and projects, including
administrative transactions, voice, data, imaging, and office automation.
The Chief Information Officer shall also be responsible for the coordination,
facilitation, and consultation with City of Buffalo staff on information
systems, communications, and management systems initiatives, and will
ensure that the City is current with the information systems standards
set forth by the State of New York and other governmental and regulatory
entities as appropriate.
(p)
Establishes IT service level agreements with user organizations,
and monitors IT systems performance to assure service levels are being
met.
(q)
Develop policy and procedures and ensure the protection of City IT
assets, and the security and privacy of information entrusted to or
maintained by the City.
(r)
Prepare the annual operating and capital budgets for City IT systems
operations consistent with City priorities and established financial
guidelines.
|
The Chief Information Officer of Management Information Systems
shall have additional responsibilities including but not limited to:
|
1.
Planning:
a.
Participates
as an integral and active member in the strategic planning process
of the City's enterprise.
b.
Develops,
coordinates, guides and maintains IT systems strategic and operational
plans in support of the City's overall mission and business strategy.
These plans define a vision for meeting current and future information
and technology needs for the City, while ensuring alignment and integration
of IT with the overall vision, mission, and values of the enterprise.
c.
Develops
and maintains an enterprise systems architecture, defining standards
and protocols for data exchange, communications, software, hardware
and interconnection of City information systems.
2.
Leadership:
a.
Provides
advice on evaluation, selection, implementation and maintenance of
information systems, ensuring appropriate investment in strategic
and operational systems.
b.
Facilitates
negotiations for all IT acquisition contracts, soliciting involvement
and participation of other management team members as appropriate.
c.
Provides
responsive advice, counsel, education and service to the City concerning
IT issues and trends in the IT industry.
d.
Communicates
IT plans, policies and technology trends throughout the organization,
including management groups and professional staff.
e.
Determines
pertinent information required by management in making effective decisions.
Ensures that the gathering, processing, distribution and use of this
information occurs in a timely, accurate and cost effective manner
through on-going review and education programs at executive, management
and business levels.
f.
Promotes
and oversees relationships between the City's IT resources and external
entities (e.g., government, vendors, and other civic organizations).
3.
Management
and Oversight:
a.
Approves,
coordinates, and controls all projects related to selection, acquisition,
development, and installation of information systems for the City.
b.
Develops
and maintains an appropriate organizational structure to support the
information needs of operating entities through appropriate and cost-effective
information technology.
c.
Develops
and maintains IT policies and standards relating to the acquisition,
implementation, and operation of information technology and communication
systems.
d.
Establishes
IT service level agreements with user organizations and monitors IT
systems performance to assure service levels are being met.
e.
Researches
and evaluates alternatives for the enhancement or re-engineering of
IT.
f.
Develops,
coordinates and manages the incorporation of enhancements to and re-engineering
of the City's systems, in keeping with the needs and objectives of
the enterprise.
g.
Provides
quality service to end users in needs analysis, solution recommendation,
vendor selection, implementation, training, and post-installation
support.
h.
Ensures
that enterprise information systems operate according to internal
standards, external accrediting agency standards, and legal requirements.
i.
Develops
and enforces policy and procedures to ensure the protection of City
IT assets and the integrity, security and privacy of information entrusted
to or maintained by the City.
j.
Develops
and maintains an enterprise-wide recovery plan to ensure timely and
effective restoration of IT services in the event of a disaster.
4.
Departmental
Budgetary Management:
a.
Develops
and maintains the annual operating and capital budgets for City information
and technology systems operations consistent with City priorities
and established financial guidelines.
b.
Responsible
for monitoring IT activities and costs as related to the overall utilization
of resources required to meet operational requirements.
c.
Develops
and maintains organizational policies and standards aimed at minimizing
costs related to the acquisition, implementation and operation of
IT systems.
d.
Maintains
contact with IT suppliers and maintains knowledge of current technology,
equipment, prices and terms of agreements to minimize the investment
required to meet established service levels. Evaluates alternatives,
performs appropriate cost benefit analysis, and recommends solutions
that minimize costs commensurate with acceptable risks.
e.
Reviews
City-wide hardware and software acquisition and maintenance contracts,
soliciting involvement and participation of other management team
members as appropriate.
f.
Develops,
when possible and appropriate, City-wide master purchase or lease
agreements for hardware, software, maintenance and telecommunication
services.
