[Adopted FCB 2-3-2009 (Title 2, Ch. 2.200, of the 1986 Code)]
There is established in the City a municipal department to be
known as the "CitiStat Department."
A.
The CitiStat Department shall be under the charge and control of
the Director of CitiStat.
B.
The Director of CitiStat shall be appointed by the Mayor.
C.
The Director of CitiStat shall report to and be under the direction
and control of the Mayor.
D.
The Director of CitiStat shall have direct responsibility for the
organization, administration and operation of the CitiStat Department.
Before entering upon the duties of the office, the person shall be
sworn to faithfully discharge the duties thereof.
E.
The Director of CitiStat may be removed by the Mayor upon written
notice. The reasons for removal may not be arbitrary or capricious.
His or her successor shall be appointed in the same manner as the
original appointment.
F.
The person appointed Director of CitiStat shall be especially suited
by education, training and experience to perform the duties of the
office and shall hold no less than a bachelor's degree from an accredited
college or university.
G.
As a department head, the position of Director of CitiStat shall
not be subject to the civil service laws of the Commonwealth of Massachusetts,
including without limitation Chapter 31 of the Massachusetts General
Laws. See MGL c. 31, § 48.
H.
The Director of CitiStat shall report to the Mayor any problems requiring
further action or intervention by the Mayor.
A.
The CitiStat Department shall consist of the Director and such other
personnel as from time to time may be authorized. Any such positions
within the CitiStat Department shall be appointed by the Director
of CitiStat, subject to the approval of the Mayor.
B.
All incumbents in the positions of the Director of CitiStat or CitiStat
Department staff shall continue to serve in such capacity after the
effective date of this article; provided, however, that the Mayor
may remove such incumbents upon written notice.
C.
The positions created hereunder shall not be subject to the civil
service laws of the Commonwealth of Massachusetts, including without
limitation Chapter 31 of the Massachusetts General Laws.
A.
The CitiStat Department and CitiStat Review Team established pursuant to the provisions of § 27-115 shall be responsible for cultivating data-driven management and accountability of the operations of all City departments, boards, commissions and agencies and, upon the request of the School Committee and/or Superintendent of Schools, the School Department. The CitiStat Department and CitiStat Review Team shall work with departments, boards, commissions and agencies and, as applicable, the School Department, to improve their operations, efficiency and effectiveness, and shall facilitate the process of cross-departmental cooperation for the purposes of improving the efficiency, effectiveness and quality of public services in Springfield.
B.
The CitiStat Department shall have the power, right and duty to:
(1)
Request data and information from any City department, board, commission and agency (including, pursuant to the provisions of Subsection A, the School Department);
(2)
Regularly track, collect, review and analyze performance and management
data and other information from all City departments (including, as
applicable, the School Department), identify key issues and questions,
and query any City departments (including, as applicable, the School
Department) pertaining to such data and information;
(3)
Conduct field investigations;
(4)
Prepare reports, memoranda and briefing materials prior to CitiStat
meetings, highlighting data and posing questions, and at other times
as determined appropriate by the Director;
(5)
Regularly schedule management and performance reviews and other meetings with all City departments, boards commissions and agencies (including, pursuant to the provisions of Subsection A, the School Department);
(6)
Record and monitor until completion all action items, open tasks,
and follow-up actions identified during any CitiStat meetings;
(7)
Notify, on at least a monthly basis, all City departments (including, pursuant to the provisions of Subsection A, the School Department) of uncompleted action items and follow-up items for which they are responsible;
(8)
Advise and make recommendations to the Mayor and others, upon mayoral
direction, pertaining to the operations of the City;
(9)
Establish, operate and maintain a call center, to be known as the
"3-1-1 Citizen Service Center," that will receive, respond to, manage,
monitor, evaluate and track departmental responses to, resolve and
report on all nonemergency calls, citizen inquiries, requests for
services or information, and complaints for all City departments;
(10)
Issue a public report on no less than on a quarterly basis regarding
departmental activities, results and future items; and
(11)
Perform such other duties as the Mayor may prescribe from time
to time.
C.
The CitiStat Department shall, so far as may be necessary for the proper performance of its duties and except as prohibited by law, have access to all books, documents, data and other information in the possession, custody or control of any City department, board, commission and agency and, pursuant to the provisions of Subsection A, the School Department.
D.
All City departments (including, as applicable, the School Department)
shall cooperate with the CitiStat Department in the performance of
its duties under this article and shall furnish any data or other
information reasonably requested by the CitiStat Department within
a reasonable or agreed-upon time, except as otherwise prohibited by
law.
E.
Any official who intentionally violates the provisions of this article
by failing to cooperate with the CitiStat Department or CitiStat Review
Team may be subject to appropriate discipline. For the purposes of
this article, the word "official" shall mean a chair, head or employee
of a City department, board, commission or committee, temporary or
acting, but shall not be construed to include the Mayor or the members
of the City Council or School Committee. Any dispute arising out of
the disclosure of or access to data and other information reasonably
requested by the CitiStat Department shall be submitted to the Mayor
for final resolution.
A.
There is established in the City a CitiStat Review Team. The CitiStat
Review Team shall consist of eight members as follows:
(1)
The Mayor or his or her designee;
(2)
The Chief Administrative and Financial Officer or his or her designee;
(3)
The City Solicitor or his or her designee;
(4)
The Director of Finance or other officer performing similar duties
but with a different title or his or her designee;
(5)
The Chief of Information Technology or his or her designee;
(6)
The Director of Personnel or his or her designee;
(7)
The Director of Labor Relations or his or her designee; and
(8)
The Director of CitiStat or his or her designee.
B.
The CitiStat Review Team shall be responsible for reviewing reports,
memoranda and briefing materials prepared by the CitiStat Department
and for conducting regular management reviews, performance reviews,
and other meetings. City department personnel shall attend such reviews
and meetings.
