(A)
Adoption. The regulations of 220 ILCS 22/501 are hereby adopted by
reference and made applicable to the cable or video providers offering
services within the Village's boundaries.
(B)
Amendments. Any amendment to the Cable and Video Customer Protection
Law that becomes effective after the effective date of this Article
4 shall be incorporated into this Article 4 by reference and shall
be applicable to cable or video providers offering services within
the Village's boundaries. However, any amendment that makes its
provisions optional for adoption by municipalities shall not be incorporated
into this Article 4 by reference without formal action by the corporate
authorities of the Village.
The Village does hereby pursuant to law declare its intent to
enforce all of the customer service and privacy protection standards
of the cable and video protection law with respect to complaints received
from residents within the Village.
The Village, pursuant to 220 ILCS 22/501(r)(1), does hereby
provide for a schedule of penalties for any material breach of the
Cable and Video Protection Law by cable or video providers in addition
to the penalties provided in the law. The monetary penalties shall
apply on a competitively neutral basis and shall be as set forth in
the Annual Fee Resolution for each day of the material breach, and
for each occurrence of a material breach per customer.[1]
(A)
"Material breach" means any substantial failure of a cable or video
provider to comply with service quality and other standards specified
in any provision of the law.
(B)
The Village shall give the cable or video provider written notice
of any alleged material breaches of the law and allow such provider
at least 30 days from the receipt of the notice to remedy the specified
material breach.
The Village hereby adopts the schedule of customer credits for
violations. Those credits shall be as provided for in the provisions
of 220 ILCS 22/501-1(s) and applied on the statement issued to the
customer for the next billing cycle following the violation or following
the discovery of the violation. The cable or video provider is responsible
for providing the credits and the customer is under no obligation
to request the credit.