Village of Lincolnwood, IL Article 4 CABLE AND VIDEO CUSTOMER PROTECTION LAW

13-4-1 Customer service and privacy protection law.

(A) Adoption. The regulations of 220 ILCS 22/501 are hereby adopted by reference and made applicable to the cable or video providers offering services within the Village's boundaries.

(B) Amendments. Any amendment to the Cable and Video Customer Protection Law that becomes effective after the effective date of this Article 4 shall be incorporated into this Article 4 by reference and shall be applicable to cable or video providers offering services within the Village's boundaries. However, any amendment that makes its provisions optional for adoption by municipalities shall not be incorporated into this Article 4 by reference without formal action by the corporate authorities of the Village.

13-4-2 Enforcement.

The Village does hereby pursuant to law declare its intent to enforce all of the customer service and privacy protection standards of the cable and video protection law with respect to complaints received from residents within the Village.

13-4-3 Penalties.

The Village, pursuant to 220 ILCS 22/501(r)(1), does hereby provide for a schedule of penalties for any material breach of the Cable and Video Protection Law by cable or video providers in addition to the penalties provided in the law. The monetary penalties shall apply on a competitively neutral basis and shall be as set forth in the Annual Fee Resolution for each day of the material breach, and for each occurrence of a material breach per customer.[1]

(A) "Material breach" means any substantial failure of a cable or video provider to comply with service quality and other standards specified in any provision of the law.

(B) The Village shall give the cable or video provider written notice of any alleged material breaches of the law and allow such provider at least 30 days from the receipt of the notice to remedy the specified material breach.

(C) A material breach, for the purposes of assessing penalties, shall be deemed to occur for each day that a material breach has not been remedied by the cable or video service provider after receipt of the notice delivered pursuant to Section 13-4-3(B) of this Code.

[1] Editor's Note: See Ch. A25, Fees.

13-4-4 Customer credits.

The Village hereby adopts the schedule of customer credits for violations. Those credits shall be as provided for in the provisions of 220 ILCS 22/501-1(s) and applied on the statement issued to the customer for the next billing cycle following the violation or following the discovery of the violation. The cable or video provider is responsible for providing the credits and the customer is under no obligation to request the credit.