Bills for service will be rendered monthly unless otherwise
specified. The term "month" for billing purposes will be the period
between any two consecutive readings of the meters by the Utility,
such readings to be taken as nearly as practicable every 30 days within
the provisions of § PSC 113.0405, Wis. Adm. Code.
If the Utility cannot gain access to read the meter, the Utility
may, or if requested by the customer, leave meter reading forms. If
no form is left or if the form is not returned in time for the billing
operation, an estimated bill will be rendered. In estimating a bill,
due consideration will be given to previous month's consumption and
also consumption in similar periods of other years. Only in unusual
cases or when written approval is received from the customer will
more than three consecutive estimated bills be rendered.
When a customer commences or discontinues service between regular
monthly meter reading dates, the Utility will bill the customer as
follows:
A. When a customer discontinues service 10 days or less from the previous
month's meter readings, the consumption will be added to the
previous month's consumption and a new bill calculated and rendered.
B. When a customer commenced service 10 days or less from the following
month's meter reading, the consumption will be included in the
following month's billing.
C. When a customer commences service more than 10 days before the month's
regular meter reading or discontinues service more than 10 days after
the previous month's meter reading, the service will be billed
as regular monthly service.
In all cases where a Utility meter, because of improper adjustment
or defective parts, is found to be registering in excess of the two-percent
allowable error as prescribed by the Public Service Commission of
Wisconsin, correction in the customer's billing will be made
as follows:
A. The company will refund or charge the customer the difference between
the actual billing and the billing corrected for the error for each
month when such over-registration or under-registration is known to
have existed. In the absence of definite information, adjustment will
be made for 1/2 of the entire period since the last test.
B. In making the adjustments for errors in meter registrations, due
consideration will be given to immediate previous month's consumption,
consumption in similar periods of other years, comparative uses and
sizes of connected loads and any other relevant facts.
The demand used for billing purposes shall be the greatest fifteen-minute
integrated load preserved or recorded during the month, subject to
modifications as set forth in the applicable rate schedule.