(See Schedule Oc-1, § 263-76B.)
(See Schedule Oc-1, § 263-76C.)
A.
In the event the Utility becomes aware of an overbilling of a customer,
the Utility shall promptly correct the billing error and notify the
customer of the circumstances surrounding the overbilling. The Utility
shall then determine the time period during which the overbilling
occurred. In making this determination, the Utility shall apply Public
Service Commission (PSC) rules and Utility rules and tariffs.
B.
Once the Utility has determined the period of overbilling, the Utility
shall calculate the amount that it has overbilled the customer. The
Utility shall then make a refund to the customer of the amount of
the overbilling, together with interest as calculated pursuant to
§ PSC 113.0406(8), Wis. Adm. Code.
C.
Except as otherwise provided in § PSC 113.0407, Wis. Adm.
Code, the maximum refund to the customer shall be for a time period
not to exceed six years from the date the overbilling was discovered
pursuant to § 893.93(1)(a), Wis. Stats.
D.
All overbilling disputes arising under this section shall be taken
to the PSC for resolution.
