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Town of Ontario, NY
Wayne County
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Table of Contents
Table of Contents
All water consumed shall be recorded and paid for pursuant to metered readings at the rates fixed by resolution of the Town Board, except as otherwise provided.
The meter rates for water service, both inside and outside of the Town, shall be set from time to time by resolution of the Town Board.
A. 
Frequency of billing. All residential customers shall be billed quarterly, and all others at such frequency as the Water Utilities Department determines appropriate.
B. 
Separate readings. In the event that more than one meter is used upon the same premises, separate bills shall be rendered for each meter.
C. 
Penalty. A penalty of 10% shall be added to any water bill not paid within 30 days after the issuance of a bill or statement.
D. 
The Water Superintendent is authorized to waive any penalties assessed for delinquent water bills, provided that the account in question and all other water accounts in the same customer's name were paid on time during the previous thirty-six-month period immediately preceding the billing to the account(s) for which the waiver is requested.
All charges related to water service, including charges for water service pipe installation, repairs, damages caused by carelessness or neglect, and penalties, shall be made against the premises supplied, and the owner of premises shall be held responsible for such charges. Such charges shall be paid to and collected by the Water Utilities Department, and, if not paid, shall be a lien on the property benefited. All such unpaid charges, including an additional processing fee of 10% of the unpaid balance (including any penalties), shall be added to the next Town tax against the property.
A. 
Generally. Whenever practical, a meter shall be installed by the Water Utilities Department, and the water consumption paid for at the established meter rates. The Water Utilities Department may change or upgrade meters, and may install meters that are read by radio transmissions or other remote sensing technologies.
B. 
Building purposes. For building purposes, where it is not advisable or practical to install a meter, the owner or contractor may be furnished water at a fixed flat rate. In such instances, the owner or contractor shall make written application to the Water Utilities Department on a form provided by the Department giving requested information. The Water Utilities Department may demand payment in advance of the amount of charges for water at scheduled rates for such work.
If a water meter fails to register, the consumer shall be billed at the average daily consumption over the year previous, as shown by the meter when it was in order.
No abatement of the charges for water rents shall be allowed on account of the vacancy of any premises supplied with water, unless the water supply is turned off by the Water Utilities Department. If service is suspended, there shall be a charge for restoring the service at such premises, but, in the interval, no charge for service shall be made. The charge shall be set from time to time by resolution of the Town Board.
A. 
Owner's responsibility. The owner of the property to which water is supplied shall be charged with all water taken from the Town mains, and, if leaks occur in the service lines between the curb stop and the meter, the Water Utilities Department may estimate the amount of the water lost by such leaks and charge the same to the owner of the property.
B. 
Abatement by Water Superintendent. All water that passes through a meter shall be charged for, whether used, wasted or lost by leakage. The Water Superintendent may make such abatement as seems to him or her right and proper in the case of underground leaks, where it appears that the owner or user could not reasonably be expected to know of the leak or to have had a fair opportunity to stop the same.
Whenever the owner or occupant requests that the Town shut off or turn on the supply of water, such owner or occupant shall pay a fee to the Town. The fee shall be set from time to time by resolution of the Town Board. If an employee of the Water Utilities Department must remain on site to monitor the water supply, the owner or occupant will be charged an hourly rate set by the Water Utilities Department.
Meters are to be read at least quarterly by the Water Utilities Department. However, the failure to read a meter in a timely manner shall not be an excuse for nonpayment.