Employee complaints concerning the administration of these policies
shall be presented as follows.
A.
Any employee who believes s/he has a valid grievance, including any
claim of mistreatment or discrimination under applicable laws, should
file a grievance with Human Resources, South Hadley Town Hall, 116
Main Street, Room 103, South Hadley, MA 01075; phone: 413-538-5017
(ext.129). If Human Resources is the source of the complaint, or there
are other compelling reasons that prevent bringing the problem to
the attention of this individual, then the employee may report the
grievance to the Town Administrator.
B.
A grievance should be made in writing.
C.
A grievance may be denied if it is not reasonably timely.
A.
Human Resources will undertake such investigation as is necessary.
B.
In conducting the investigation, Human Resources will keep information
as confidential as possible, and disseminate it on a need-to-know
basis only. Others involved in the investigation in any capacity must
also respect the privacy of those involved by keeping information
learned during the course of the investigation confidential.
C.
After reviewing the grievance and/or conducting an investigation
Human Resources will schedule a meeting with the employee making the
complaint to discuss his or her concerns and, where appropriate, advise
the employee of the results of the investigation.
A.
If the employee is dissatisfied with the handling or result of the
investigation, the employee should bring the matter immediately to
the Town Administrator, preferably in writing, stating the reasons
for that dissatisfaction.
B.
In all cases, the decision of the Town Administrator will be final.
