The purpose of this policy is to provide a credit adjustment
to the water account of a customer who has experienced an emergency
situation involving the loss of metered water. The excess metered
water will have occurred as a result of conditions beyond normal and
reasonable control of the customer or other parties responsible for
the use, care and maintenance of fixtures and devices that are part
of the customer's water service system. Exceptions of this policy
shall be approved by the Water Superintendent and the Town Supervisor.
As used in this article, the following terms shall have the
meanings indicated:
LEAK
An unintentional water loss caused by a broken service line
between the meter pit and the house entry.
The customer is solely responsible for the water delivered beyond
the Town's meter. It is the customer's responsibility to
promptly discover, stop and report the loss of water. In addition,
the customer is responsible for making arrangements to repair or have
repaired the fixture or device causing the water loss. Although there
is no obligation for the Town of Elma to adjust accounts when the
water has been properly metered, it is the desire of the Town to encourage
customers to make prompt and permanent repairs and to show consideration
for the unusual circumstances by sharing the cost of the excessive
billing charges.
An adjustment will not be given to cover unintentional water
loss after the meter inside of the premises, excess water due to left-on
hoses, excessive irrigation, water-power sump pumps or neglect of
wear-and-tear items such as toilet flappers, leaking faucets, water-softening
systems, humidifiers and any water-distributing device attached to
the items.