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City of Chicopee, MA
Hampden County
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Table of Contents
Table of Contents
A. 
To implement this chapter, the City Council hereby adopts the provisions of Massachusetts General Laws, Chapter 165, §§ 1, 11A through 11E inclusive.
B. 
Fees and assessments.
(1) 
Entrance fees and assessments for water connections. Fees and/or assessments shall be made upon the property owners within the territory of said water treatment and distribution system by a rate determined by the Water-Sewer Commission.
(2) 
Rate of assessment and entrance fees. The rate of assessment and entrance fees shall be set by the Commission for each connection to the public water system on any street or way upon which water is constructed and upon application of entrance.
(3) 
The current fees arc on file in the office of the City Clerk.
(4) 
Rates are subject to approval of the Water-Sewer Commission.
(a) 
See Chapter 16 of the Ordinances of the City of Chicopee.
(b) 
Superintendent to estimate betterment fees. Should the Commission, with the approval of the City Council, establish betterment fees, the Superintendent shall, immediately upon the completion of a water service in any street or way, have a water assessment bill sent to each and every owner of an estate on such street or way whose property can be serviced by the drinking water system. If buildings are already on the estate, the water connection shall be made and the assessment bill shall contain the total assessment prescribed.
(5) 
Betterment charges are subject to approval of the City Council.
(6) 
Billing of entrance fee and assessments. Upon application for water entrance by the property owner, the Commission shall, upon the completion of a water connection, render the property owner a bill for the amount of the water entrance fee.
(7) 
Special assessment or betterment fees. In the case of a special assessment, the Commission shall, upon completion of public water improvements, render a bill as approved for said assessment to all applicable property owners.
(8) 
Water use charges; other fees. All water use charges and other fees are to be set by the Commission and kept on file with the City Clerk.
(9) 
Payments and late fees. All charges or bills shall be due and payable 45 days after issue, and charges or bills remaining unpaid after such due date shall be charged interest thereon at a rate as provided in Massachusetts General Laws, Chapter 40, § 21E. If the last day of the forty-day period after issuance of the bill falls on a Saturday, Sunday or legal holiday, the account may be paid on the next regular business day thereafter without payment of the late payment fee.
(10) 
(Reserved)
(11) 
Water fund. To implement this section of the chapter, the City Council hereby adopts the provisions of Chapter 83, §§ 16, and 16A through 16F, inclusive, and Chapter 40, as most recently amended by Chapter 487 of the Acts of 1954, as amended, of the Massachusetts General Laws, for the specific purpose of establishing a separate water fund.
A. 
Application procedure. In order to obtain approval to construct or change the size or location of a water service pipe connecting to a public water main, the owner shall submit a general service application. General service application forms may be processed at the Superintendent's office. A completed general service application includes verification by the applicant that the address listed is the correct premises address for the premises in question. A general service application shall be supplemented by permits, plans, specifications or such other information as the Superintendent may require, including but not limited to building site plans approved by the Superintendent. Approval of a general service application shall be subject to the availability of capacity in the public water main as determined by the Superintendent. Any general service application issued shall be void and invalid unless the work authorized by it shall have been commenced within 30 days after issuance; however for cause shown and upon written request by the owner, an extension may be granted by the Superintendent.
B. 
Demolitions. Before a building or structure is demolished, the owner shall notify the Superintendent, complete a termination verification approval form for demolition, submit a general service application for removal or cutting and capping all water, sewer and fire pipes. At the Superintendent's sole discretion, the owner may be required to submit a site plan. The Superintendent shall inspect the work to ensure that the services are removed or properly cut and capped in accordance with City specifications prior to backfilling.
C. 
Increase/decrease in size of service. When the size of a water service is either increased or decreased, the service to be discontinued must be removed or, if approved, cut and capped at the main in accordance with City specifications.
D. 
Expense borne by owner. All costs and expenses incident to submission of a general service application and work authorized pursuant to such application, including but not limited to design, legal, construction, connection, and inspection of a water service pipe shall be borne by the owner.
E. 
Existing users. In the absence of a signed general service application, the provision of water service by the City and its use by the owner shall nonetheless be subject to all provisions of this chapter.
F. 
Water service pipes ownership. The property owner shall own that portion of a water service pipe located on the owner's property with the exception of City-owned meters and couplings. Where a building, foundation wall, retaining wall, stairs, areaway or other subterranean structure is located on the property line, such ownership shall continue to a distance of 18 inches beyond the property line.
G. 
Design and construction standards. Water service pipes within a public way or a private way open to public travel shall be constructed in accordance with the City's Design Criteria. Water service pipes within private property shall be constructed in accordance with the latest version of the Massachusetts State Plumbing Code.
H. 
Location of water service pipe. No water service pipe shall be laid in the same trench with any other public or private facilities, except a fire pipe, nor within 10 feet of a sewer unless approved by the Superintendent. Any connection of a water service pipe to a public main shall be made in a public way, a City-owned easement or in a private way open to public travel.
I. 
Limitation on tapping mains. Where there is more than one public water main in a street, the Superintendent shall determine which main the owner may tap for water service pipe connection. Water mains designated as transmission mains shall not be tapped for water service, except when approved by the Superintendent. All new taps shall be a minimum of one pipe size smaller than the main to be tapped; however where the Superintendent deems this to be impractical, then a solid sleeve three-way branch shall be used to connect to the new main.
J. 
Separate services. In general, the City requires a single water service pipe and a master meter for multiple unit premises. Otherwise, a separate service and meter shall be required for each premises of different address or ownership. The Superintendent shall determine the water service pipe connections for condominiums and/or row houses.
K. 
Combined service. All provisions within this article for water service pipes shall also apply to existing combined services. New combined services shall not be installed, unless the Superintendent determines that combined service is in the interest of efficiency, with the concurrence of the City of Chicopee's Building Department, and approves such a service in writing.
L. 
Restriction on use of fire pipe. No fire pipe shall be converted to a water service pipe.
M. 
Installation of water service pipe. The owner shall be responsible, at its expense, for fulfilling all Superintendent requirements for licensing, bonding, permitting, submitting applications, installing the water service pipe and appurtenances, tapping and making connection to the public water main designated by the Superintendent, and cutting and capping any water service pipe and appurtenances to be discontinued. Only the Superintendent shall let on the water service. The service will not be let on until the installation has been inspected and a water meter has been installed in accordance with this chapter. The owner or owner's contractor shall arrange at least 24 hours in advance for an inspection by the Superintendent before backfilling the installed water service pipe and appurtenances. The owner shall not backfill the installation until after receipt of a written inspection certificate from the Superintendent. The owner shall provide access to the property for the inspection by the Superintendent and shall not conceal the purpose for which water service is used or to be used.
N. 
Second source. If continuous water service is necessary, the Superintendent may, at its discretion, require the owner to install a second metered service as a back-up water system. Such second source shall be installed in accordance with City specifications and in accordance with this chapter. All costs and expenses incident to the installation of a second source shall be borne by the owner.
A. 
Furnishing of meters and meter size. For residential and nonresidential buildings, the City shall furnish at its expense meters and all automatic reading devices, up to and including two inches in size, along with the necessary bushings and couplings to attach to the plumbing. The owner shall furnish at its expense meters as specified by the Superintendent three inches in size or larger, except that the replacement of any such meter shall be at the City's expense. The size of the meter required shall be subject to the approval of the Superintendent.
B. 
Ownership. All meters, once installed, become the property of the City, except that the City may refuse to take ownership of a meter which is improperly installed or which is the wrong type or size for the premises in question. Where a meter is improperly installed or is the wrong type or size, the owner shall be required to furnish a meter approved by the Superintendent prior to the commencement or let on of water service. The Superintendent has the right to change the size of the meter without charge to the owner. However, all costs and expenses associated with the installation of a meter outside of normal business hours shall be borne by the owner.
C. 
Installation of meters. The City shall, at its expense, install all meters up to and including two inches in size. Prior to installation of the meter, the owner shall, at its expense, complete the plumbing so that the premises is ready for meter installation. If plumbing work is necessary to make the premises meter-ready, the Superintendent will provide plumbing specifications to enable the owner to prepare the premises for meter installation. The plumbing shall be completed in a manner that permits installation of the meter closest to the point of entry of the water service pipe. All meters three inches in size and larger and automatic reading devices shall originally be installed by the owner at its expense and inspected by the Superintendent. The City shall at its expense replace such meters and automatic reading devices. All meters and meter installations shall conform to the City's Design Criteria and comply with this chapter. Meters three inches in size and larger shall be the turbine or compound type or as determined by the Superintendent and shall be installed with a strainer of the same manufacturer and with a one-inch tap for meter testing by the Superintendent.
D. 
Location of meters. All meters shall be installed within an owner's building as close to the public water supply main as possible in an ample and suitable space free from exposure to freezing unless otherwise directed by the Superintendent. This space shall at all times be unobstructed and accessible to the Superintendent for reading, testing, inspection and maintenance purposes.
E. 
Meter pits. The installation of a meter in a pit shall be at the sole discretion of the Superintendent.
F. 
Outside meter-reading devices or automatic reading devices. The City may install a device on the inside or outside of a building in a conveniently accessible location to enable routine meter readings without internal access to the owner's building. A device on a two-inch or smaller water supply line shall be installed at the City's expense. Devices installed on meters three inches or larger shall be approved by the Commission and installed by the owner at its expense. The City shall subsequently maintain and replace such devices at its expense.
G. 
Right to enter premises. In accordance with the provisions of this chapter and Massachusetts General Laws, Chapter 165, § 11D, the Superintendent may enter premises to install, examine, calibrate, repair, test or remove meters and automatic reading devices.
H. 
Meter testing. The Superintendent may subject all meters to periodic tests. The Superintendent may at any time test, repair or replace any meter at its option and expense. An owner may request that the Superintendent test his or her meter. Such tests shall be performed at the expense of the owner in accordance with the Commission's Billing, Termination and Appeal Regulations and for the standard fee then in effect.
I. 
Meter tampering. No person shall bypass, tamper with or prevent a meter from registering water consumption, and such acts shall be subject to the penalties stated in Massachusetts General Laws, Chapter 165, § 11 and to such other penalties as the Commission may adopt under Article 8.0, Enforcement.
J. 
Master meters. The Superintendent, at its sole discretion, may require the master metering of more than one water service. In such case, the owner of the premises served shall be responsible for payment of all water charges, all costs and expenses incident to the installation of the master meter and the acceptance of all related notices.
K. 
Meter replacement or repair. The City maintains a meter installation and maintenance program. Upon notification that a meter is broken or missing, the Superintendent will install a new meter, provided that the premises are meter-ready. The replacement of a frozen meter or a meter that is lost in service shall be at the owner's expense. If plumbing work is necessary to make the premises meter-ready, the Superintendent will provide plumbing specifications to enable the owner to prepare the premises for meter installation.
A. 
Repairs and maintenance. The portion of a water service pipe on private property, or the portion not owned by the City, shall at all times be kept by the owner in good repair, free of leaks and protected from frost and corrosion. If the Superintendent determines that any private piping does not conform to applicable state and federal law, codes and ordinances, the Superintendent may require an owner, at its expense, to expose the piping for inspection by the Superintendent. The Superintendent may require the owner, at its expense, to replace or repair the piping in accordance with applicable ordinances. In the case where the portion of the water service pipe owned by the City is damaged by neglect or carelessness of the owner of the premises served, or any plumber, contractor, occupant or other person acting on behalf of the owner of the premises, all necessary repairs shall be made by the City at the owner's expense.
B. 
Leak up to owner (LUTO). If the Superintendent determines that there is a leak in the owner's portion of the water service pipe, the Superintendent shall so notify the owner with a written LUTO notice, and the owner shall be responsible for filing a general service application, having the leak repaired and the work inspected by the Superintendent to ensure compliance with this chapter. The Superintendent, in accordance with the provisions of Article 4.0 may shut off such a leaking water service pipe.
C. 
Thawing. The owner is responsible for thawing, at its expense, a frozen water service pipe on the owner's portion of the water service pipe.
A. 
Shutoff. The Superintendent may shut off water service without notice in order to perform work on a public water main or a water service pipe or pursuant to Article 4.0 hereof.
(1) 
The Superintendent may shut off water service with notice for reasons of termination pursuant to its Billing, Termination and Appeal Regulations.
(2) 
At the owner's request, the Superintendent may shut off water service to a premises in order for the owner to make repairs, or for temporary vacancy.
(3) 
Water service may be terminated by the Superintendent for nonpayment or for reasons other than nonpayment, as specified in the Commission's Billing, Termination and Appeal Regulations.
(4) 
The Superintendent may terminate the water service to customers who have unpaid balances for water, sewer, storm fees and/or charges. Termination will be in accordance with the Board of Water and Sewer Commission's written policy and regulations titled "Billing, Termination, Payment Plan, & Appeal Regulations."[1]
[Amended 4-20-2021 by Ord. No. 21-16]
[1]
Editor's Note: Said regulations are on file in the City offices.
B. 
Let-on. Only the Superintendent shall let on water service. The Superintendent may let on a water service without notice after performing work on a public water main or a water service pipe. If an owner requests the Superintendent to shut off water service, then the Superintendent will let on the water service only after a subsequent request by the owner and, where required, after compliance with this chapter. After inspection of a newly installed metered water service pipe, and upon request by the owner, the Superintendent shall let on the water service. The let-on of a water service by anyone other than the Superintendent is a violation of this chapter and can result in the imposition of fines in accordance with this chapter.
C. 
Let-on after termination. When water service to any premises has been terminated for any reason, it will be let on by the Superintendent only after the conditions, circumstances or practices that caused the water service termination are corrected and upon payment in accordance with the Commission's Billing, Termination and Appeal Regulations. If water service has been off for one year, a general service application must be filed and shall be supplemented by building site plans approved by the Superintendent and any other such permits, plans, specifications and information as the Superintendent may require.
D. 
Discontinuance by the owner. An owner may discontinue the owner's water service to a building by notifying the Superintendent in writing at least three working days in advance of the date on which water service is to be discontinued. Upon notification that the service is to be discontinued, the Superintendent shall shut-off the water service. When water service has been discontinued for a period of one year or more, the Superintendent may, at its sole discretion require the owner to cut and cap, at the owner's expense, the water service pipe(s) from the public water main.
E. 
Let-on after discontinuance. If water service has been discontinued for less than one year, the service shall be let on only by the Superintendent at the request of the owner. Where water service has been discontinued for one year, the water service will be let on only after the owner submits a general service application. The general service application shall be supplemented by building site plans approved by the Superintendent and any other such permits, plans, specifications and information as the Superintendent may require.
F. 
Let-on lead service pipe prohibited. If a lead water service pipe is discontinued, the water service shall not be let on until a new general service application is submitted by the owner and the lead water service pipe has been replaced with a new pipe of approved material in accordance with this chapter.
G. 
Combined services. This section shall not apply to combined services (water and fire service). For combined services, termination and/or discontinuance can only occur in accordance with this chapter, Article 5.0 Private Fire Protection.
A. 
The Superintendent, with approval from the Mayor, shall have the authority to declare a public emergency due to inadequate water supplies. The Superintendent, with the approval of the Mayor, shall have the authority to impose a partial ban or total ban on outside water use which is deemed unnecessary. The announcement in the media and other means as determined by the Superintendent and the Mayor shall include a listing of prohibited activities. A total ban shall be approved by the MADEP. Any person, firm or corporation violating any provisions of this chapter shall be subject to the following penalties:
(1) 
First offense: warning.
(2) 
Second offense: fine of $25 and any court costs.
(3) 
Third offense: fine of $50 and any court costs.
(4) 
Fourth offense: fine of $100 and any court costs.
B. 
A separate offense shall be deemed committed on each day on which a violation occurs or continues. Violations beyond the fourth day will receive a fine of $150 per day plus any court costs. If a water emergency ban on outdoor use is terminated and another emergency declared later the same year, the first offense during the new emergency will be a warning.
C. 
The Police Department shall be the enforcing authority.
D. 
The Mayor shall designate the appeals officer and collector of violations of the water emergency and any other details.
All costs and expenses incident to submission of a general service application and work authorized pursuant to such application, including but not limited to, design, construction, connection and inspection of water service pipes, shall be borne by the owner.
Violations of this article are subject to the imposition of fines and penalties as provided in Article 8.0 of this chapter.