The grantee shall provide at least the following services:
(1) 
Standard installations.
Standard installation shall consist of a service not exceeding one hundred fifty (150) feet from a single point or pedestal attachment to the subscriber’s residence. Service in excess of one hundred fifty (150) feet and concealed wiring shall be charged on a time and materials basis. The desire of the subscriber as to the point of entry into the residence shall be observed whenever possible. Runs in building interiors shall be as unobtrusive as possible. The grantee shall use due care in the process of installation and shall repair any damage to the subscriber’s property caused by such installation. Such restoration shall be undertaken within no more than ten (10) days after the damage is incurred and shall be completed as soon as possible thereafter.
(2) 
Deposits.
Any deposit required by grantee shall bear interest at a rate of not less than eight (8) percent.
(3) 
Transfers.
When a current subscriber moves from one (1) address within the franchise area to a second address within the franchise area and there is no lapse in service, grantee shall transfer service at a rate according to the rate schedule.
(4) 
Reconnection.
Grantee shall restore service to subscribers wishing restoration of service according to the rate schedule provided subscriber shall first satisfy any previous obligations owed.
(5) 
Relocation or extension of cable.
When a current subscriber requests that an extension or relocation of such subscriber cable service is made, grantee shall do so according to the rate schedule.
(6) 
Prohibited activities.
In the conduct of its business franchised hereunder, neither the grantee nor its officers, employees, or agents shall directly or indirectly sell, lease, repair, install, or maintain television sets or receivers or antennas; provided, however, that nothing hereunder shall prohibit grantee, at subscriber’s request and without payment, from examining or adjusting subscriber’s receiving set to determine whether reception difficulties originate in the set or in the grantee’s system.
(1991 Code, sec. 7-117)
(a) 
Concurrently with the activation of the cable television system in the city, the grantee shall provide all services to subscribers as described herein:
(1) 
A basic subscriber television service tier, which consists, at minimum, of all must-carry signals. Public, educational and government access channels shall be offered to subscribers throughout the term of the franchise and any other signals mutually agreed upon by the city and the grantee.
(2) 
The grantee shall provide and maintain, at a minimum, three (3) access channels for public, educational and governmental access. These channels shall be provided free of charge for the life of the franchise.
(3) 
The grantee shall provide a channel of local origination programming which shall be offered to the subscribers.
(4) 
The grantee shall provide leased access channels to the extent required by the Cable Act.
(5) 
The grantee shall fully provide, at a minimum, dollar and staff commitment indicated in the franchise agreement, solely for assistance in the development and production of local origination and access programming including programming information by alphanumeric means. Such assistance may be of a financial, technical or administrative nature.
(b) 
The system shall provide the broad categories of programming and services described in the franchise agreement.
(1991 Code, sec. 7-186)
The institutional discreet channels shall be activated concurrently with the activation of the four-hundred-fifty-MHz system. The channels, the use of which shall be authorized by the city, are to be provided free of charge.
(1991 Code, sec. 7-187)
(a) 
The access and institutional channels of the grantee shall be operated in a manner consistent with the principles of fairness and equal accessibility of its facilities, equipment, channels, studios and other services to all citizens, businesses, public agencies, and other entities having a legitimate use thereof; and no one shall be arbitrarily excluded from its use; the use of such facilities shall be made according to the rules or decisions of the grantee and any regulatory agencies affecting the same.
(b) 
The grantee shall make available to all access users the grantee’s rules and regulations governing such use, which shall be agreed upon by the city and the grantee.
(c) 
Each document required to be maintained, prepared, filed or submitted under the provisions of this article or pursuant to it, except those required and designated confidential by the Federal Communications Commission, is a public document, available for public inspection and copying at the requestor’s expense, at the office of the grantee or the city during normal business hours. The charge for such copying shall approximate the cost of mechanical reproduction and shall not include a charge for labor.
(1991 Code, sec. 7-188)
The grantee shall, without charge, provide, service and maintain public emergency transmission facilities to the city, as described in the franchise agreement.
(1991 Code, sec. 7-189)
The grantee shall provide, for sale or lease, upon request, a lockout device for use by a subscriber. Such device shall be capable of restricting the reception of any channel. The lockout device shall be made available to all subscribers requesting it commencing on June 26, 1985. The charge and availability of this device shall be made a part of the rate schedule.
(1991 Code, sec. 7-190)