Except as otherwise provided by the holder’s operating authority, a holder shall:
(1) 
Provide taxicab service to the general public to and from any point inside the city that is accessible by public street except that this provision does not require a holder to subject a taxicab to mob violence or destruction;
(2) 
During posted hours of operation, answer each call received for service inside the city as soon as practicable, and if the service cannot be rendered within a reasonable time, the holder shall inform the caller of the reason for the delay and the approximate time required to answer the call; and
(3) 
If the holder is closed for business, the holder must inform callers through a recorded message of the hours of operation of the holder.
(Ordinance O-19-032, sec. 3, adopted 9/5/19)
(a) 
While operating a taxicab a driver shall not refuse to convey a person who requests service unless:
(1) 
The person is disorderly;
(2) 
The driver is engaged in answering a previous request for service;
(3) 
The driver has reason to believe that the person is engaged in unlawful conduct; or
(4) 
The driver is in fear of his personal safety.
(Ordinance O-19-032, sec. 3, adopted 9/5/19)
(a) 
While operating a taxicab a driver on duty may carry only a person who is a paying passenger, unless the passenger is an employee of the taxicab service that employs or contracts with the driver, a governmental inspector acting in an official capacity, or unless it is authorized by the holder’s operating authority.
(b) 
A driver may not carry at the same time more persons than the designed seating capacity of the taxicab.
(Ordinance O-19-032, sec. 3, adopted 9/5/19)
A driver shall carry a passenger to his destination by the most direct and expeditious route available unless otherwise directed by the passenger.
(Ordinance O-19-032, sec. 3, adopted 9/5/19)
A driver shall:
(1) 
Act in a reasonable, prudent, and courteous manner;
(2) 
Maintain a sanitary and well-groomed appearance;
(3) 
Not possess, consume, or be under the influence of an alcoholic beverage, narcotic drug, or other substance that could adversely affect the driver’s ability to drive a motor vehicle;
(4) 
Not smoke tobacco products while transporting passengers;
(5) 
Not interfere with the director in the performance of the director’s duties;
(6) 
Pull his vehicle to the curb when loading or unloading passengers;
(7) 
Not refuse to discharge a passenger at any place designated by the passenger upon the streets of the city, except when the place so designated is a point not easily accessible because of a no parking zone, or conditions rendering the designated place or access to the designated place unreasonably hazardous; and
(8) 
Comply with lawful orders of the director issued in the performance of his duties.
(Ordinance O-19-032, sec. 3, adopted 9/5/19)
(a) 
No driver permitted under this chapter shall drive more than twelve (12) hours in any one (1) consecutive twenty-four (24) hour period.
(b) 
No holder or owner shall allow any driver permitted under this chapter to drive for more than twelve (12) hours in any consecutive twenty-four (24) hour period.
(Ordinance O-19-032, sec. 3, adopted 9/5/19)
(a) 
Upon finding property left by a passenger in a taxicab, the driver shall immediately return the property to the owner. However, if the driver is unable to locate the owner or if the driver does not know the identity or whereabouts of the owner, the driver shall make a report of the property left in the taxicab to the holder, and within a reasonable time, not to exceed four (4) hours from discovery of the property, deliver the property to the holder’s dispatching facility.
(b) 
Upon return of property to the owner or delivery of property to the holder, the driver shall prepare a written report stating the description of the property, the identity of the owner if known, date the property was left in the taxicab, the circumstances relating to the loss, and the taxicab number. The holder shall keep the report on file for at least one (1) year and shall hold the property for not less than three (3) months.
(Ordinance O-19-032, sec. 3, adopted 9/5/19)