All water meters shall be read and bills rendered monthly as services accrue. All bills shall have a due date listed, that remain the same day of the month, depending on the zone billed. All bills shall be considered past due one (1) day after such due date, and Sections
705.070 and
705.080 shall be applied to all delinquent bills.
If any bill for water service shall be and remains due and unpaid
one (1) day after such due date, an additional charge of ten percent
(10%) shall be added to the bill.
If any bill for water service remains past due and unpaid on
or after ten (10) days of the due date, service to such customer shall
be disconnected. Disconnects will be handled as follows:
A. Customers with City water will be shut off the first non-holiday
Wednesday following the ten-day period and prior to noon on the cutoff
day. The customer shall pay a reconnect/account charge for turning
on the water and re-establishing the account as approved by the Governing
Body and listed in the Schedule of Fees and Charges maintained in
the Finance Department. This charge shall be waived one (1) time per
billing address only. Following shutoff, customers paying their delinquent
bill or making arrangements prior to 7:00 P.M. shall have service
restored as soon as possible and no later than 9:00 P.M. Customers
contacting the City after the 7:00 P.M. deadline, through the non-emergency
police number, will be required to make a payment of the reconnect/account
charge and payment of delinquent bill either online, over the phone
or in person, with the Utility Billing office prior to 10:00 A.M.
the day following turn-on. Customers failing to take this action prior
to 10:00 A.M. the day following reconnect will have service disconnected
again and the customer will be required to pay an additional reconnect/account
charge approved by the Governing Body and listed in the Schedule of
Fees and Charges maintained in the Finance Department. For service
to be restored, the customer will have to make payment in full of
the original reconnect/account charge, the second reconnect/account
charge and pay the delinquent bill in full. Arrangements will not
be accepted in this case. Upon proper notification from Utility Billing
office, the Utilities Division of Public Works shall proceed immediately
to reconnect water service.
B. Customers with City water that has been shut off will also be subject
to the water and sanitary sewer deposits as they pertain to disconnection
for non-payment.
When in the opinion of the Mayor, drought, equipment failure,
facility breakdown, or any other event occurring, which might result
in a shortage of an adequate amount of treated water, for drinking
and sanitary uses of the citizens to whom the City supplies water,
the Mayor may declare a water shortage emergency.
As part of a declaration of water shortage emergency, the Mayor
may limit or prohibit the outdoor water use of any water that is supplied
by the City. By way of illustration and not limitation, the term "outdoor
water use" shall mean the irrigating of trees, lawns, shrubs, flowers
and other vegetation; the washing of vehicles and other items not
associated with regular household use; and the filling of wading and
swimming pools.