(a) 
When a vehicle which has been involved in a crash, or which is otherwise disabled, is unable to proceed safely, or when a driver of a vehicle is physically unable to drive such vehicle, the police officer investigating such incident shall request the driver of such vehicle to designate a tow truck operator to remove such vehicle.
(b) 
When the driver has so designated the tow truck operator, the police officer shall communicate that fact immediately to a police dispatcher, and it shall be the duty of such dispatcher to call the designated tow truck operator to send a tow truck to the scene or site of the incident or arrest.
(c) 
In the event such driver is physically unable to designate a tow truck operator, or refuses to designate one, or the police officer has arrested the driver of a vehicle or seized a vehicle as evidence, the police officer investigating such incident or making such arrest or seizure shall notify the dispatcher of such fact, and the dispatcher shall select the appropriate permit holder on the rotation list and call that permit holder to send a tow truck to the scene or site of such incident or arrest.
(d) 
On receiving the first request for notification of a tow truck from the rotation list, the dispatcher shall call the permit holder next assigned to tow, proceeding in the order of rotation as established by the rotation list (“rotation call”). The dispatcher shall request all of the towing services identified by the officer as being needed from the first contacted permit holder. A proper notation of each rotation call shall be made by the dispatcher.
(e) 
If the situation is such that a heavy-duty tow truck is needed, the dispatcher shall so advise the contacted permit holder. If that permit holder has not included a heavy-duty tow truck on the list of tow trucks that are authorized to respond, the dispatcher shall proceed in the order of rotation to place calls until the dispatcher is able to contact a permit holder with such a heavy-duty tow truck. If the situation requires a response from multiple tow trucks and the permit holder receiving the first request is unable to provide all of the needed tow trucks, the next permit holder on the rotation list shall be notified and have the right to provide the additional services.
(f) 
No deviations are allowed by a dispatcher when proceeding through the rotation order to call the permit holders in good standing. Should a permit holder not be able to supply a tow truck or a heavy-duty tow truck when called, they will be skipped over and will receive their next call based on proceeding through the rotation order.
(g) 
Each permit holder shall respond to a rotation call within thirty (30) minutes after being notified by the dispatcher. Failure to so respond shall constitute a violation of this division. If the permit holder does not respond within thirty (30) minutes, the next permit holder on the rotation list shall be notified and have the right to tow said vehicle. A permit holder shall not respond to the location of a crash reported to the police department without first being requested by the dispatcher or having been called directly by the driver/owner of an involved vehicle.
(Ordinance 0225, sec. I(3.1), adopted 11/10/15)
(a) 
Permit holders and tow truck operators shall be subject to the following conditions:
(1) 
Permit holders shall keep and maintain towing equipment which is required under this division and under the rules and regulations promulgated by the Texas Tow Truck Act and the administration rules promulgated by the state department of licensing and regulation in a good operating condition.
(2) 
Upon arrival at the scene of a police dispatch call, tow truck operators shall take directions on when to engage or tow from a police officer at the scene.
(3) 
Tow truck operators that engage and tow any vehicle from the scene of a crash shall remove all debris of the crash from the public right-of-way. This duty specifically includes the removal of vehicle parts, glass and other debris. Such debris shall be disposed of in a lawful manner which will keep it out of the gutters, storm sewers and drainage systems. Failure to so remove all debris shall constitute a violation under this division.
(4) 
All vehicles towed from the scene of a crash will either be delivered to the location specified by the driver/owner or delivered immediately to the vehicle storage facility listed in the application. Tow truck operators shall, whenever possible, give a business card with pertinent information to the driver/owner of the vehicle being towed.
(5) 
Permit holders shall comply with all rules and regulations governing towing services as set out in the Texas Tow Truck Act and the administrative rules as promulgated by the state department of licensing and regulation, including but not limited to the maximum amount that can be charged for towing and services, and shall satisfy due process requirements as required by law in the impoundment of any vehicles, the assessment of charges for services rendered, and the attachment and execution of any lien.
(6) 
Permit holders shall make full disclosure, to the person towed, of the fees for towing and other associated costs.
(b) 
Permit holders shall provide and maintain current information. All information submitted with the application shall be kept current and amended when changed, revised or updated. Should a permit holder need to change any of the information submitted as part of the application, he shall submit that information in writing to the chief of police within 24 hours of making such change.
(Ordinance 0225, sec. I(3.2), adopted 11/10/15)