All of the provisions of this article shall be deemed to be incorporated in every contract between the city and its customers, and each customer shall be charged with knowledge of the provisions of this article, and by applying and accepting utility service from the city to have assented to the provisions hereof.
(Ordinance 1423 adopted 3/10/2009)
(a) 
The city shall provide services to the customer in accordance with the provisions of the city’s various rate schedules and service policies, as herein stated.
(b) 
When a customer wishes to obtain utility services from the city, the customer shall complete an application at the city administrative offices. The rates and fees shall be in accordance with those applicable charges as set forth in appendix B of this code. If the customer is renting or leasing property, the owner’s name, address and telephone number shall be provided. If the customer has an outstanding balance due the city, said amount shall be paid in full plus water connection fee prior to the city activating another account.
(c) 
The city may provide water or wastewater utilities to lots, blocks or tracts that are outside the corporate city limits providing however such water distribution or wastewater collection lines are available. Should any individual, firm or corporation wish to connect to such lines a petition for annexation along with a plot of description by metes and bounds shall be submitted to the city. Following city council action to accept or reject said petition, such person, firm or corporation shall proceed to file the necessary application for services and pay the fees. Separate agreements for service may be required and on a case-by-case basis and all petitions for annexation shall be in accordance with state statutes.
(d) 
The city shall require special contractual arrangements, which may include additional charges, prior to the city’s providing service. If the service requested by the customer is not available at the service location or is other than that which the city usually provides, or if the service requested is not adequately compensated for by the applicable rate schedule, additional charges shall be imposed and such additional charges shall be paid in advance to the city by the customer.
(e) 
It shall be the customer’s responsibility to ascertain from the city, the size, capacity and capability of service lines for water and wastewater prior to construction, renovation, relocation or enlarging to or in a facility. Should any or all of the existing service lines prove to be inadequate, the expense for oversizing shall be in accordance with the terms of this article as herein stated, the city’s subdivision ordinance and/or the city’s standards and specifications.
(f) 
The city shall own, install (exception: water and wastewater mains required of the developer) and maintain all water and wastewater pipes and lines, and equipment on the city side of the point of delivery. In addition, the city shall own, install, and maintain the city’s meter regardless of its location. The customer shall be required to have a shut-off valve on the service line between the meter and the customer’s facility and shall not use the city’s curb stop. (Cross-reference section 3.02.483). The city may charge a call-out fee for shutting off the water to the customer’s facility in the absence of a shut-off valve on the customer’s service line. The city may require the customer to install auxiliary metering equipment, backflow preventers, sampling basins, relief valves or such other equipment as may be deemed necessary to protect the customer and the public health, welfare and safety of the citizens of the city and in accordance with state and federal rules and regulations.
(g) 
Nothing contained in this article shall obligate the city to furnish water to users of water outside the city limits, and the city shall have the right to discontinue water service to any or all users of water outside the city limits on reasonable notice.
(Ordinance 1423 adopted 3/10/2009)
(a) 
It shall be the duty of the utilities superintendent to compel all persons owning or occupying property, or with occupied buildings thereon, situated in any portion of the city where a sanitary sewer has been laid and having suitable water service, to make closet connections with the sanitary sewer system of the city; provided, no person shall use such sanitary sewer connections except when the same shall be flushed with the city’s water service. The superintendent shall make and keep a complete transcript of the records of the sanitary sewer system.
(b) 
It shall be unlawful for the owners or occupants of any building in the city situated on a lot extending within two hundred (200) feet of any sewer line of the city, any portion of which building is used for any purpose during any portion of the day, to fail to have connections with the city’s sewer as required by this section. For the purpose of this subsection the term “two hundred (200) feet from any sewer line,” shall be construed to be where any part of a lot is within two hundred (200) feet of a city sewer line.
(Ordinance 1423 adopted 3/10/2009)
It shall be the duty of the utilities superintendent to notify the owners or occupants of every building in the city situated where there has been laid a sanitary sewer and where there is sufficient water service from the city’s waterworks, to make closet connections with the city’s sanitary sewer and such owner or occupant of any building so situated who shall fail to make at least one (1) water closet connection with the city’s sanitary sewer within ten (10) days after receipt of such notice from the superintendent shall be deemed guilty of a misdemeanor and upon conviction thereof shall be fined as provided in section 1.01.009; and each day that shall expire, after the expiration of the ten (10) days’ notice given by the superintendent before such water closet connection shall be arranged and connected with the city sanitary sewer, shall be deemed a separate offense and shall be punished by the same fine.
(Ordinance 1423 adopted 3/10/2009)
Outdoor surface toilets and outdoor pit toilets are specifically prohibited; septic tanks and field lines or aerobic systems shall only be allowed with permits issued by the appropriate regulatory agency, and then only where they are located in outlying districts and will not imperil the health and sanitation of the community. Septic tanks and field lines will in no case be permitted where the sanitary sewer is available for connection. Where sewer connections are practical inside the city, the connection of the dwellings, buildings, business houses and places of business with the sewer system is mandatory.
(Ordinance 1423 adopted 3/10/2009)
(a) 
Definition.
A “water tap” shall be construed to mean a new connection into the main supply system of the city regardless of whether the applicant has an existing connection, and shall include the term “water connection.”
(b) 
Filing applications.
All applications for water services shall be made at the city administrative office and for connections outside the city shall have the approval of the building inspector. No connection shall be made to the city’s water system without first paying for the connection based on the charges which shall be on file at the city administrative office.
(c) 
Resale by customers.
The owners of property with city water connections where water is resold shall not resell water to water customers other than those they are now supplying without the express written consent of the city.
(Ordinance 1423 adopted 3/10/2009)
(a) 
The city shall use reasonable diligence to provide continuous service but does not guarantee against irregularities or interruptions. The customer shall be responsible for installing and maintaining protective devices as are necessary to protect customer’s equipment or process during irregular or interrupted service. Customers shall not be guaranteed a specific amount of water nor shall any specific water pressure be guaranteed. The city shall not be liable for any damages due to loss of water or water pressure, nor for wastewater stoppages or backups.
(b) 
In those instances where customer experiences irregularities or interruptions to any of the services and the report of same to city prompts a visit to customer’s premises at customer’s request and it shall be determined that the interruption or irregularity resulted from customer’s installation, city shall charge customer an amount based on the cost to city for such a visit.
(c) 
City shall without notice and without liability to customer interrupt service to customer when in city’s sole judgment such interruption:
(1) 
Shall prevent or alleviate an emergency threatening to disrupt the operation of the city’s system;
(2) 
Shall lessen or remove possible danger to life, public health, welfare or to property;
(3) 
Shall aid in the restoration of service to other customers;
(4) 
Is required to make necessary repairs to/or changes in the city’s facilities; or
(5) 
When interruption is authorized elsewhere in this article.
(d) 
The city shall attempt to see that, insofar as practicable, the interruption is made at a time which is most convenient to the customer, and where feasible, the customer is notified in advance.
(Ordinance 1423 adopted 3/10/2009)
(a) 
The city shall assume all responsibility for water services and facilities up to and including the point of delivery. The customer shall assume all responsibility for service and facilities beyond the point of delivery. The city shall assume all responsibility for wastewater services and facilities up to the right-of-way. In the event there is no right-of-way at the connection point, the city shall assume responsibility up to the property line. The customer shall assume all responsibility from the right-of-way or property line to the residence or building. In the event the city’s main sewer line is clear of obstruction and freely flowing, it will be the customer’s responsibility to confirm and show that the apparent obstruction in the service line is in the segment from the row/property line to the main prior to any activity by the city to clear the obstruction. If no clean-out is present at the row/property line to determine the segment where the obstruction is located, the customer shall install a two-way clean-out. Any maintenance of or repairs to the clean-out shall be the customer’s responsibility. In the event it is determined that there is a problem located from the curb to the main requiring excavation of that portion of the service line beneath the street, the city will enact the necessary repairs.
(b) 
The city and the customer shall agree to indemnify and save the other harmless from and against all claims, demands or causes of action of any type whether sounding in tort or in contract, for costs or expenses for loss, damage or injury to persons or property in any manner arising, directly or indirectly, from service or from facilities on their respective sides of the point of delivery or discharge except where such claimed loss, damage or injury shall be shown to have been solely caused by the negligence of the other. In no event shall city be liable for any consequential damages.
(c) 
The city shall not be liable to customer for damages occasioned by interruptions, irregularities or failure to commence service caused by or contributed to, governmental or municipal action of authority, litigation, public enemies’ strikes, acts of God, order of any court or judge granted in any bona fide adverse legal proceeding or action in any order of any commission or tribunal having jurisdiction in the premises, any other act or thing reasonably beyond the control of the city, or as authorized elsewhere in this article.
(d) 
The city shall make no warranties whatsoever with regard to the provision of service and disclaims any and all warranties, express or implied, including, but not limited to warranties of merchantability or fitness for a particular purpose.
(Ordinance 1423 adopted 3/10/2009)
The city shall make an appropriate investigation of complaint made by customer in person, by letter or telephone, and advises customer of results when applicable.
(Ordinance 1423 adopted 3/10/2009)
(a) 
The point of delivery for the city’s water shall be the connection on the customer’s side of the city’s water meter. For wastewater, the point of collection shall be on the customer’s side of the main tap as provided by the city or as provided by the original developer.
(b) 
Any change from the city-designated point of delivery or wastewater collection shall be subject to payment by the customer based on any added costs to reach the new designated point.
(Ordinance 1423 adopted 3/10/2009)
(a) 
The customer shall be held responsible for loss of water due to breakage in pipe or plumbing on the customer’s side of the meter; and if this water is not paid for according to the established rates when it becomes due, the service shall be discontinued by the city until all charges are paid.
(b) 
As previously stated herein, the city shall not be responsible for damages resulting from wastewater main backups or faulty service lines from the customer’s structure to the city’s main tap.
(Ordinance 1423 adopted 3/10/2009)
(a) 
The customer or developer grants to or secures for the city, at the customer’s or developer’s expense, any right-of-way or easement on property owned or controlled by the customer, developer or adjacent thereto which shall be necessary to provide or repair service to the customer. It shall also be the customer’s or developer’s responsibility to clear right-of-way or easements of vegetation and/or obstructions in order to receive such new services.
(b) 
The city recognizes that there may be water and sewer mains previously laid where no written record of a utility easement exists. The city therefore declares a utility easement exists by prescriptive right as it applies to those installations in accordance with applicable state laws, regardless of the apparent absence of a written easement.
(c) 
The customer shall provide, without cost to the city, suitable space on the customer’s premises for the installation and repair of facilities necessary to provide service to the customer and for installation of the city’s metering facilities.
(d) 
The customer shall admit to the customer’s premises at all reasonable hours, except in the case of emergency, personnel authorized by the city to inspect, install, remove or replace the city’s property; to read the city’s meter; to examine pipes and the manner in which the water is used; also to perform other activities necessary to provide service. No city meter shall be allowed to be located in any locked structure or fence and the presence of any animal that could harm or threaten harm to the city personnel carrying out his duties.
(e) 
The placement by the customer of any structure or fence in any of the city’s right-of-way or easement, whether plotted or obtained by prescriptive rights, shall continue to be at customer’s risk. Should it become necessary for city personnel to enter onto such easements or right-of-way to alter, remove or repair the city’s water or wastewater lines, the city shall carefully and diligently move or remove said structure or fence; however, it shall be the customer’s responsibility to restore said facilities. The city will not be responsible for any damage to the customer’s structures or fences.
(f) 
Refusal on the part of the customer to provide reasonable access for the above purposes shall, at the city’s option, be sufficient cause for discontinuance or refusal to install service and/ or relocation of meter or tap at the customer’s expense.
(Ordinance 1423 adopted 3/10/2009)
(a) 
The customer shall use reasonable diligence to protect city facilities on the customer’s premises and to permit only personnel authorized by the city, or by law, to have access to such facilities.
(b) 
In the event of loss of, or damage to, city facilities on the customer’s premises caused by or arising out of carelessness, neglect, or misuse by the customer or unauthorized person, the city shall require the customer to reimburse the city for the cost of such loss or damage and/or service shall be discontinued if damages are assessed by the city.
(c) 
Where meter boxes or appurtenances are provided on a lot, block or tract of land and such equipment is damaged by a builder or contractor, the damaged equipment shall be replaced, repaired or reimbursement shall be made to the city for such repairs or replacement prior to occupancy and connection to city services.
(d) 
The following fixtures shall not be connected to the city sanitary sewer system: building downspouts, swimming pools, spas, yard drains, yard fountains and ponds, lawn sprays, open gutter, rain-spout, privy or cistern with any public sewer, or with any private sewer connecting with a public sewer.
(e) 
Swimming pool water may be discharged into a stormdrain or natural drainage way, provided such water does not contain more than 0.5 mg/l total residual chlorine or any harmful quantity of acid or other chemicals used in the treatment or disinfection of swimming pool water or in the cleaning of a swimming pool. In no case may any person drain swimming pool water across or onto any property not under the ownership or control of said person or drain swimming pool water in any manner that would create a public nuisance by becoming stagnant, offensive, or a potential breeding site for mosquitoes.
(f) 
Swimming pool shall mean any structure intended for swimming, recreational bathing or wading that contains water over 24 inches deep. The term shall include, without limitation, in-ground and on-ground pools, spas, hot tubs and fixed-in-place wading pools.
(Ordinance 1423 adopted 3/10/2009)
(a) 
Parallel operation.
The customer shall not connect lines to another source of water supply or wastewater disposal system in a manner that may permit flow into the city’s system from such source without written agreement with the city.
(b) 
Extension of customer’s service facilities.
The customer shall not extend the customer’s installation across or under a public street or alley without the written consent of the city. The customer shall not extend the customer’s installation across property not owned by the customer.
(c) 
Common lines not permitted.
Each main structure on each lot or plot shall have service lines to the city’s source of supply or collection. Extension of such service lines to secondary or accessory buildings of such main structure shall be permitted providing said extensions comply with the applicable codes, ordinances, and inspection by the city. Common or private lines shall not cross side property lines; however, common or private lines on private property on lot or tract for water and wastewater shall be permitted with city approval.
(Ordinance 1423 adopted 3/10/2009)
(a) 
No city meters, mains or piping, equipment or other property, whether on customer’s premises or right-of-way or easement, shall be tampered with or interfered with for any reason. The city shall not be liable for injury to the customer, customer’s employees or others resulting from tampering with or attempting to repair or maintain any of the city’s facilities, and the customer shall agree to indemnify and hold the city harmless therefrom.
(b) 
No person except authorized employees of the city shall turn water on or off at the stopcock in meter box or break any lock on the stopcock in the water meter box.
(Ordinance 1423 adopted 3/10/2009)
(a) 
In the event of use or evidence of attempted use of the city’s services, without the city’s authorization, whether by tampering with city’s meter or equipment, or by any other means, service may be discontinued by the city. The customer shall pay the service charge for restoring service as provided for in the fee schedule found in appendix B to this code. The customer shall be required to pay all charges, including the following, before service is resumed.
(1) 
The charge for the estimated amount of usage without city authorization which shall be estimated based on amounts used under similar conditions during preceding years. Where no previous usage history exists or is considered unreliable, consumption shall be estimated on the basis of usage levels of similar customers and under similar conditions;
(2) 
The cost of replacement or repair of any damaged meter or associated equipment; and
(3) 
The cost of installing protective facilities or relocation of meter or lines if determined necessary by the city.
(b) 
If service is restored by other than authorized city personnel after being discontinued by the city, the city shall discontinue service and dismantle and remove all lines, equipment, apparatus or other facilities which city installed to provide service to the customer. The city shall, however, abandon in place, in whole or in part, its underground lines and equipment in lieu of removing such facilities. The city shall file theft of service charges under the provisions of this article, other ordinances or state and federal laws, rules or regulations.
(c) 
If it is shown to the satisfaction of the city that the customer or applicant for service had no connection with or knowledge of unauthorized use, service may be restored after the condition causing or permitting the unauthorized use of service is corrected. The city shall charge the customer for the estimated amount of unauthorized services used.
(d) 
No travel trailer, motor home or accessory building shall be allowed to be connected to any city utility except as in accordance with city and state applicable codes, ordinances, laws or regulations and shall not be occupied as a residence.
(Ordinance 1423 adopted 3/10/2009)
(a) 
The customer shall notify the city of the date the customer desires to discontinue the services and the customer shall not be held responsible for service after such date unless the customer continues to use service or the terms and conditions of an existing agreement for service have not been met.
(b) 
The city shall not be obligated, after discontinuance, to again provide services to the customer at the same service location unless the customer reapplies for and the city agrees to provide services.
(c) 
The city shall charge a disconnection fee to a customer who is located in a multi-certified area and who is receiving water or wastewater service for the customer’s needs and who changes such service to another utility system. The charge shall be based on the cost to remove meters, taps and other apparatuses plus the cost of unsalvageable material used.
(Ordinance 1423 adopted 3/10/2009)
(a) 
The city, in addition to all other legal remedies, shall discontinue service to a customer or developer without liability for any of the following reasons:
(1) 
Nonpayment by the customer of delinquent service bills or failure to comply with terms of a deferred payment agreement or for payment of service calls and repairs.
(2) 
Failure of the customer to make application for service or falsifying information thereto.
(3) 
Failure of the customer, on request, to provide the city with a required fee.
(4) 
Failure of the customer to make application for service in the true name of the customer for the purpose of avoiding payment of an unpaid bill for utilities service. The city shall presume attempted fraud when a utility account is unpaid and another household member or a relative seeks to obtain service at the same address.
(5) 
Refusal by the customer to provide the city reasonable access to its equipment on the customer’s premises.
(6) 
Failure by the customer to conform to the provisions of this article, the rate under which the customer is receiving service or agreement for service.
(7) 
Violation or noncompliance with any applicable federal, state, municipal or other local laws, rules or regulations.
(8) 
Use by the customer of utility services in such manner as to jeopardize utility services to the customer or others.
(9) 
Unauthorized use of service by the customer.
(10) 
Tampering with city meters or other property.
(11) 
Failure by the customer to pay an estimated bill rendered by the city when the meter is not read due to circumstances beyond control of the city.
(12) 
Failure by the customer to pay a bill resulting from an under-billing for any reason less than three months prior to the current bill.
(13) 
Failure by the customer to pay an estimated bill resulting from an inaccurate or stopped meter or from a meter having an incorrect register, connection, multiplier or constant.
(14) 
Failure by the customer to pay a bill or enter into a deferred payment agreement within thirty (30) days from the date a bill is issued and if proper notice has been given. Proper notice shall consist of a mailing or hand delivery at least ten (10) days prior to a stated date of disconnection, with the words “termination notice” or similar language prominently displayed on notice. Information included in notice shall be provided to adequately inform the customer. The city shall discontinue service for nonpayment of bills only during regular business hours. The city holding a customer deposit or other security shall not prevent discontinuance of service by the city.
(15) 
Failure by the customer to comply with deferred payment agreement previously negotiated with the city.
(16) 
When a hazardous or unsanitary condition exists in the customer’s installation.
(17) 
Where service is connected or reconnected without authority of the city.
(18) 
Theft of service.
(19) 
Failure of developer to conform to this article, subdivision ordinance, agreements with the city and/or nonconformity with city utility specifications.
(b) 
When the city discontinues utility services to a customer for failure in the performance of the customer under the provisions of this article, the rate schedule under which the customer is receiving service, or the agreement for service, the customer shall correct to the satisfaction of the city all defaults which caused service to be discontinued before the city restores utility service.
(c) 
When the city discontinues services to a customer, the customer’s obligation specified in this article, the rate schedule under which the customer was receiving service or the agreement for service shall not be lessened or changed nor shall the amount of money due and payable to the city be affected in any manner.
(d) 
Failure of the city to discontinue service at any time, resorting to any legal remedy or its exercise of any one or more of such remedies after default or breach of this article, the rate schedule under which the customer is receiving service, or the agreement for service, shall in no way, reflect approval, acceptance or permissiveness by the city.
(Ordinance 1423 adopted 3/10/2009)
(a) 
Water wells are allowed upon written request to the water utilities superintendent. The superintendent may consider circumstances surrounding the request and may impose specific requirements to be met.
(b) 
A water well may be used for purposes other than domestic or household usage (i.e., irrigation, livestock, or other agricultural, etc.). A water well shall not be used for typical domestic or household usage where connection to the city water system is available or can be accessed through reasonable main extensions as allowed in the general regulations for public utilities. The city council may expressly permit domestic usage due to extenuating circumstances presented.
(c) 
A backflow prevention device shall be required between the city’s water meter and the customer’s service line to mitigate a cross-connection in the event the well or private water system is tied to the household domestic system.
(Ordinance 1423 adopted 3/10/2009)
Extensions of city mains outside the city, limits and new connections thereto shall be permitted only by means of a contract, which shall be subject to the approval of the city council.
(Ordinance 1423 adopted 3/10/2009)
(a) 
No entity may construct any facility to serve land located within the corporate limits or extraterritorial jurisdiction of the city unless the plans and specifications for such facility have been approved by the city.
(b) 
To obtain the city’s approval of its plans and specifications for any facility referenced in subsection (a), an entity shall:
(1) 
Submit two (2) copies of the facility’s plans and specifications to the city planner.
(2) 
Prepare the plans and specifications under the supervision of a registered professional engineer licensed in the state in the field of civil engineering, as evidence by the engineer’s seal on the plans and specifications.
(3) 
For a facility that would provide water or wastewater utility service, draft the plans and specifications to provide for facilities which meet the type, character, and quality required for service in new subdivisions or to new development in the city or its ETJ as appropriate.
(4) 
For all facilities, draft the plans and specifications to comply with the most recent specifications which have been approved and adopted by the city as minimum standards as identified in the city’s ordinances or design and construction standards.
(c) 
The city will approve plans and specifications that are in compliance with subsection (b) hereinabove and all other applicable requirements. For plans and specifications that are approved by the city, the city will indicate its approval on one (1) copy of the documents and return a copy to the entity.
(d) 
After receiving the city’s approval for its plans and specifications, the entity shall notify the city in writing at least five (5) business days prior to beginning construction of the facility.
(e) 
The facility must be constructed in accordance with the plans and specifications approved under this section. If the entity finds it is necessary to deviate from the plans and specifications during the construction process it must first so inform the city in writing and obtain written authorization to deviate from the approved plans and specifications.
(f) 
The city may inspect the facility being constructed according to the plans and specifications approved under this section at any time and without providing notice to the entity. One (1) copy of the approved plans and specifications must be kept at the construction site and the contractor must make them available to the city’s inspector upon request.
(g) 
If the city determines that the facility is not being or has not been constructed in accordance with the approved plans and specifications and approved deviations, if any, the city may prohibit the use of the facility and may require that the entity take remedial action needed to ensure the facility complies with the approved plans and specifications.
(h) 
Not later than thirty (30) days after construction of the facility is completed, the entity shall furnish the city with one (1) set of as-built drawings showing all facilities and appurtenances as constructed. The as-built drawings shall be prepared by the design engineer, with the assistance of the contractor, and it shall bear a certification with the design engineer as follows:
“To the City of Kilgore: I certify that the facility shown on this as-built drawing reflects the facility as constructed pursuant to the plans and specifications approved by the City of Kilgore.”
(i) 
The as-built drawings must be signed and dated by the design engineer and must be accompanied by the engineer’s seal.
(j) 
Before the entity may begin operating any water supply facility approved under this section, the entity must perform a fire flow test on the system in the presence of the city’s representative(s) to assure adequate fire protection is provided and that other applicable requirements have been met.
(k) 
Within thirty (30) days of the occurrence, the entity shall forward to the city copies of all documents submitted to the state commission on environmental quality, and all responses received from that agency, pertaining to the facility for which the entity seeks approval for plans and specifications under this section.
(Ordinance 1423 adopted 3/10/2009)
The mayor and city council may waive any of these requirements, for good cause, determined solely by the council and such waiver shall be submitted in writing to the utility department.
(Ordinance 1423 adopted 3/10/2009)
Any person, firm, or corporation violating any of the provisions of this article shall be deemed guilty of a misdemeanor, and upon final conviction thereof, fined in accordance with the general penalty provision found in this code. This article shall not be deemed to prevent the discontinuation of utility service nor the obtaining of further relief in civil court.
(Ordinance 1423 adopted 3/10/2009)