Whenever the city is specifically authorized by this article
to act pursuant to this division or whenever the city shall deem it
necessary due to an emergency situation to terminate a customer’s
utility service prior to giving notice and an opportunity for a hearing,
the city shall give the customer whose utility service has been terminated
notice of that termination according to the requirements described
below and afford that customer an opportunity for a post-termination
hearing to review the decision to terminate.
(2002 Code, sec. 12.92)
Whenever the city shall terminate a customer’s utility
service pursuant to this division, the city shall post notice on the
door of the premises to which utility service was terminated, if possible,
and shall on that day send by letter notice to the customer at the
customer’s usual billing address. The notice shall be in writing
and shall clearly communicate that the customer has a right to a hearing
pursuant to this article.
(2002 Code, sec. 12.93)
If a customer shall request a hearing to review the prior termination of that customer’s service, that request must be lodged by the customer within twenty (20) days after termination and notice. Should the hearing officer find in favor of the customer, utility service shall be reconnected, otherwise to remain disconnected. The hearing shall in all other respects, nature, procedures, and consequences be identical to that described in section 13.02.065.
(2002 Code, sec. 12.94)
If a customer to whom utility service is proposed to be terminated
or has been terminated pursuant to the foregoing provisions of this
division is a landlord who supplies utility service to tenant users,
and the city is aware or should be aware that the customer supplies
utility service to tenant users, then the city shall provide notice
to the tenant users of the proposed termination or past termination.
The notice to the tenant user need not state the name of that tenant
user nor the name of the utility customer, but must communicate sufficient
information to inform the tenant user that his premises are covered
by the proposed actual termination. The tenant user shall have the
same rights to appeal that the customer of the utility services has
under the foregoing provisions of this division and shall be so informed
by the notice. The notice to the tenant users shall in all other respects
comply with the requirements of this division if utility services
are proposed to be terminated or have already been terminated. Notices
to tenant users may be sent by United States mail addressed to the
appropriate street address of the dwelling or commercial unit, or
posted on the door of the dwelling or commercial unit, or hand delivered
to the tenant or any other person residing at or employed at the tenant’s
premises.
(2002 Code, sec. 12.95)
