Note: Prior ordinance history: Ords. 1584, 1634.
"Certificate"
means a certificate of public convenience and necessity issued by the chief of police, authorizing the holder thereof to conduct a taxicab business in the city, and shall be synonymous with the term "owner's permit."
"Chief of police"
means the chief of police of the city, or his or her designated representative.
"City"
means the city of Pleasanton.
"Driver"
means every person in charge of or operating any passenger-carrying, motor-propelled vehicle as defined in this section, either as an owner or employee or under the direction of owners or employees.
"Driver's permit"
means a permit to drive and operate a taxicab for hire in the city.
"Manifest"
means a daily record prepared by a taxicab driver of all trips made by said driver showing the time and place of origin, destination, route taken, any stops or long delays made during the trip, number of passengers and the amount of fare of each trip.
"Owner"
means any person, firm or corporation who in any manner has the proprietary use, ownership or control of any passenger-carrying motor-propelled vehicle.
"Rate card"
means a card issued by the finance director for display in each taxicab which contains the maximum rates of fare then in force.
"Street"
means any place commonly used for the purpose of public travel.
"Taxicab"
means a motor-propelled passenger-carrying vehicle of a distinctive color or colors (other than ambulances and cars operated by funeral directors), and which is of such public appearance as is customary for taxicabs in common usage in this county, and which is operated at rates per mile or upon a waiting time basis or both, and which is equipped with a taximeter and which motor-propelled vehicle is used for the transportation of passengers for a fee over and along the public streets, not over a defined route, but as to route and destination, in accordance with and under direction of the person hiring such vehicle.
"Taximeter"
means any instrument, appliance, device or machine by which the charge for hire of a passenger-carrying vehicle is calculated, either for distance traveled or waiting time, or both, and upon said instrument, appliance, device or machine, such charge is numerically and visibly indicated.
"Waiting time"
means the time when a taxicab is not in motion from the time of acceptance of a passenger or passengers to the time of discharge, but does not include any time that the taxicab is not in motion if due to any cause other than the request, act or fault of a passenger or passengers, or the presence of traffic congestion or blockage of a railroad crossing not reasonably foreseen by the driver.
(Ord. 1744 § 1, 1998)
It is unlawful for any person to engage in the business of operating any taxicab in the city without obtaining a valid certificate of public convenience and necessity. All persons applying for such a certificate shall file with the police department an application which shall set forth:
A. 
The name, address and phone number of the owner, person applying and all persons financially interested in the operation of said taxicabs. All applicants shall be a minimum of 25 years old.
B. 
The number of vehicles for which a certificate of public convenience and necessity are desired.
C. 
The California Department of Motor Vehicles registration showing that the vehicles are currently registered as commercial vehicles to the owner for which application is made.
D. 
The make and type of taximeter intended to be installed in each taxicab for which application for a certificate is made.
E. 
A description of the proposed color scheme, insignia or any other distinguishing characteristics of the taxicab.
F. 
The proposed schedule of rates, which shall not exceed those fees established and set by resolution of the city council.
G. 
An application fee as set forth in the master fee schedule (on file in the office of the city clerk), that shall accompany each application for a certificate of public convenience and necessity.
H. 
A copy of the certificate of insurance for the business and taxicabs, or a written statement from the insurance company agreeing to provide insurance should the application be granted. This insurance company shall be headquartered in the United States, authorized by the state to provide insurance in this state and approved by the city attorney as to its financial status.
I. 
A copy of the Federal Communication Commission license to operate a base and mobile radio units.
J. 
A statement of personal business history regarding taxicab operations/ownership.
K. 
A statement as to whether the applicant has ever been denied a municipal taxi permit, or if it was issued whether it was ever suspended or revoked, and if yes, why.
L. 
Such other additional information as the chief of police may reasonably require.
(Ord. 1744 § 1, 1998; Ord. 2120 § 1, 2015)
A. 
Publication of Application. Upon the filing of any application for a certificate with the chief of police, notice thereof shall be published one time in a local newspaper of general circulation.
B. 
Protest and Hearing. Persons interested or protesting an application should notify the chief of police in writing within five business days of the publishing of said notice of application.
Within 30 days of receipt of a written protest, the chief of police shall convene a hearing regarding said application. At the hearing, parties shall not be bound by the formal rules of evidence. The chief of police shall hear the information submitted by the protesting party, any interested party, and the applicant. The chief of police shall issue a written decision no later than 10 business days following the hearing. Such decision shall be supported by the findings set forth in subsection C of this section.
C. 
Findings of Decision. The chief of police shall issue or deny such certificate after investigating the applicant and the facts set forth in the application. If the chief of police finds that the applicant is fit, willing and able to meet the provisions of this chapter and any and all rules promulgated by the chief of police, then the chief of police shall issue a certificate stating the name and address of the applicant, and the date of issuance; otherwise, the application shall be denied.
In reaching a decision, the chief of police shall consider:
1. 
The character, experience and responsibility of the applicant.
2. 
Whether the applicant complies with the conditions of mandatory controlled substance/alcohol testing as set forth in Section 53075.5 of the Government Code and outlined in Section 6.40.105 of this chapter.
3. 
Any other information the chief of police deems pertinent to the issuance of a certificate.
(Ord. 1744 § 1, 1998)
Any person may appeal the decision of the chief of police, by filing a written notice of appeal, stating the basis of the appeal, with the city clerk within five days after the chief of police's decision. Such appeal shall be heard by the city manager within 30 days. The city manager may affirm, amend, or reverse the decision, or take other action deemed appropriate after receiving oral or written testimony from the appellant, the certificate holder, the chief of police, and all interested persons. In conducting the public hearing, the city manager shall not be limited by the formal rules of evidence. The hearing shall be de novo.
(Ord. 1744 § 1, 1998)
Before the chief of police issues the certificate, there shall be in full force and in effect insurance for each authorized vehicle in the amount of at least $1,000,000.00 for injuries sustained in any one accident; and $100,000.00 for property damage resulting from any one accident. Said insurance shall benefit any person who shall be injured or who shall sustain damage to property caused by the negligence of a certificate holder, and/or the holder's employees or agents. Said insurance certificate shall be filed with the police department and shall be with an insurance company authorized to do business as provided in Section 6.40.020(H) of this chapter.
(Ord. 1744 § 1, 1998)
A. 
Within one year from the date that a certificate is issued, and thereafter all the time that the certificate is in force, the owner shall provide evidence that the owner has obtained a site within the city where drivers shall park their taxicabs when not in use or when waiting to be dispatched. Such evidence must include a zoning certificate for the site.
B. 
An owner's failure to provide such evidence shall be grounds for the certificate to be suspended or revoked.
(Ord. 1744 § 1, 1998)
Before the chief of police issues the certificate, the applicant shall pay the city's business license tax for the right to engage in the taxicab business as set forth in the master fee schedule (on file in the office of the city clerk).
(Ord. 1744 § 1, 1998; Ord. 2216 § 2, 2021)
No certificate may be sold, assigned, mortgaged or otherwise transferred without the written consent of the chief of police. Any proposed assignee may be required to meet the application procedures set forth in Section 6.40.030 of this chapter.
(Ord. 1744 § 1, 1998)
A. 
Every certificate issued under this chapter shall be valid for a period of five years subject to revocation in a manner prescribed in this chapter.
B. 
Every driver's permit issued under this chapter shall be valid for a period of two years, subject to revocation in the manner prescribed in this chapter.
(Ord. 1744 § 1, 1998)
A certificate issued under the provisions of this chapter may be suspended or revoked at any time by the chief of police if the holder thereof has:
A. 
Violated any of the provisions of this chapter.
B. 
Discontinued operations of more than 30 days.
C. 
Been convicted of violating any ordinances of the city, or the laws of the United States or the state, the violation of which reflects unfavorably upon the fitness of the holder to offer public transportation.
D. 
Operated the taxicab or taxicabs at a rate of fare in excess of that established and set by resolution of the city council.
E. 
Tested positive for a controlled substance and/or alcohol as directed by the mandatory controlled substance program, as prescribed in Section 6.40.105 of this chapter.
(Ord. 1744 § 1, 1998)
Anyone proposing to drive a taxicab for hire shall meet all conditions set forth in Section 53075.5 of the Government Code, before employment and issuance of a driver's permit, or driver's permit renewal.
A. 
Drivers shall test negative for each of the controlled substances specified in Part 40 (commencing with Section 40.1) of Title 49 of the Code of Federal Regulations. Drivers shall test negative for these controlled substances and for alcohol as a condition of permit renewal.
B. 
Procedures shall be substantially as in Part 40 (commencing with Section 40.1) of Title 49 of the Code of Federal Regulations, except that the driver shall show a valid California driver's license at the time and place of testing.
C. 
The chief of police shall accept test results from other jurisdictions having testing procedures conforming with Government Code Section 53075.5. Any negative test result shall be accepted for one year as meeting a requirement for periodic permit renewal testing, if the driver has not tested positive subsequent to a negative result. However, an earlier negative result shall not be accepted as meeting the preemployment testing requirement for any subsequent employment, or any testing requirements under this chapter other than periodic driver's permit renewal testing.
D. 
In the case of a self-employed independent driver, the test results shall be reported directly to the chief of police, who will notify the taxicab company of record, if any, of positive results. In all other cases the results shall be reported directly to the employing transportation operator, who is required to notify the chief of police of positive results.
E. 
All test results are confidential and shall not be released without the consent of the driver, except as authorized or required by law.
F. 
Certificate applicants shall be responsible for compliance with, and shall pay all costs of, this testing program with respect to their employees and potential employees, except that an applicant may require employees who test positive to pay the costs of rehabilitation and of return-to-duty and follow-up testing.
G. 
Upon the request of a driver applying for a permit, the chief of police shall give the driver a list of the consortia certified pursuant to Part 382 (commencing with Section 382.101) of Title 49 of the Code of Federal Regulations that are known by the chief of police to offer tests in or near Pleasanton.
H. 
No evidence derived from a positive test result pursuant to the program shall be admissible in a criminal prosecution concerning unlawful possession, sale or distribution of controlled substances.
I. 
Pursuant to federal law, and in accordance with Section 34520(b)(1) of the Vehicle Code, upon the request of an authorized employee of the police department, holders of certificates and driver's permits shall make available for inspection copies of all results and other records pertaining to controlled substances and alcohol use and testing conducted pursuant to federal law, and as specified in subdivision (a) of that section, including those records contained in individual driver qualification files.
(Ord. 1744 § 1, 1998)
Conditions that show sufficient justification exists to suspend or revoke a certificate shall give cause for the chief of police to complete an investigation and document his or her findings. The chief of police shall then make a written determination, supported by findings, and forward such determination to the holder. The holder of a certificate may appeal the suspension or revocation by sending a written notice of appeal to the chief of police within 10 days from the date of the determination. The notice of appeal should include facts that may justify rescinding the suspension or revocation. The chief of police will forward the notice of appeal and supporting documents concerning certificate revocation or suspension to the city manager. The city manager will review all certificate information and determine if the revocation or suspension will stand. The city manager, at his or her discretion, may hold a public hearing on the matter and accept oral and written testimony. The holder will be notified in writing of the city manager's decision concerning the appeal within 30 days after sending the written notice of appeal. The decision of the city manager shall be final.
(Ord. 1744 § 1, 1998)
If the chief of police, or city manager following an appeal, finds that sufficient justification exists for the suspension or revocation of a certificate, the holder shall surrender the certificate to the chief of police, and the operation of any taxicab or taxicabs covered by such certificates shall cease.
(Ord. 1744 § 1, 1998)
It is unlawful for any person to operate a taxicab in the city without first having obtained a driver's permit from the chief of police. All persons applying for such a permit shall file with the chief of police the appropriate application fee, as set forth in the master fee schedule (on file in the office of the city clerk) and an application which shall set forth:
A. 
The applicant's name, home address, date of birth and phone number. The applicant shall provide a copy of the appropriate class California driver's license. If the applicant is not a citizen of the United States, a copy of the applicant's work authorization permit needs to be submitted. Any information relative to the applicant's driving record and history of criminal convictions, if any.
B. 
A statement from the applicant as to whether the person is being hired as an independent contractor or as an employee of the taxi company. The person hired as an independent contractor is required to obtain a city business license and provide a certificate of insurance pursuant to Section 6.40.050 of this chapter.
C. 
The taxicab company the applicant is planning to work for, the name of the owner, the business address and business phone number.
D. 
The experience of the applicant in the transportation of passengers.
E. 
A concise history of the applicant's past 10 years of employment.
F. 
Two recent photographs, one and one-half inches by one and one-half inches in size.
G. 
Applicants shall submit to a drug/alcohol test in accordance with Section 53075.5 of the Government Code, and as set forth in Section 6.40.105 of this chapter, before employment and upon driver's permit renewal.
(Ord. 1744 § 1, 1998)
The police chief shall issue or deny the application for a driver's permit within 60 days of receipt of a completed application. When necessary, the chief of police may extend the time in order to issue or deny the application. The chief of police shall not issue a driver's permit:
A. 
If the applicant is under 21 years of age.
B. 
If the applicant does not possess a valid license issued by the state of the appropriate class.
C. 
If the applicant has been convicted of reckless driving or driving while under the influence of intoxicating beverages or drugs within the past seven years, from the date of application.
D. 
If the applicant has been convicted of a felony or crime involving moral turpitude.
E. 
If the applicant, having submitted to a drug/alcohol test in accordance with Section 53075.5 of the Government Code, receives a positive test result.
(Ord. 1744 § 1, 1998; Ord. 2165 § 1, 2017)
Upon satisfying the requirements of this chapter, the chief of police shall issue a driver's permit to the applicant which shall bear the name, address, age, signature and photograph of the applicant.
(Ord. 1744 § 1, 1998)
The chief of police may grant a temporary permit to operate a taxicab pending final action on any application for a permanent driver's permit as provided in this chapter, but no such temporary permit may be issued to any person who does not have a valid license issued by the state for the appropriate class. This temporary permit shall authorize the driver thereof to drive any such vehicle for a period of 30 days.
(Ord. 1744 § 1, 1998)
If a driver changes his or her employment to a different owner, he or she shall, within 24 hours thereafter, notify the chief of police for the purpose of having his or her driver's permit changed so as to properly designate the name of the new employer.
(Ord. 1744 § 1, 1998)
If a driver changes his or her residential address, he or she shall, within 10 days thereafter, notify the chief of police for the purpose of having his or her driver's permit changed so as to properly designate his or her residential address.
(Ord. 1744 § 1, 1998)
A driver's permit issued under the provisions of this chapter may be suspended or revoked at any time by the chief of police if the driver has:
A. 
Been convicted of a felony or crime involving moral turpitude;
B. 
Had his or her state driver's license suspended, revoked, or failed to maintain a valid license;
C. 
Been convicted of reckless driving or driving while under the influence of alcoholic beverages or drugs;
D. 
During any continuous six-month period, had two or more convictions of any offense involving driving;
E. 
Has submitted to a drug/alcohol test in accordance with Section 53075.5 of the Government Code, receiving positive results; or
F. 
Violates any provisions of this chapter.
(Ord. 1744 § 1, 1998)
A. 
Taximeter Required. It is unlawful for any owner or driver to operate any taxicab in the city unless such vehicle is equipped with a taximeter of such type, style and design as may be approved by the chief of police. It shall be the responsibility of every owner operating a taxicab to keep such taximeter in perfect condition so that said taximeter will, at all times, correctly and accurately indicate the correct charge for the distance traveled and waiting time. The taximeter shall be certified by having a certification sticker affixed by the state Bureau of Weights and Measures, which has the sole authority to certify such meters.
B. 
Registration of Fares. Every taximeter shall register the charge to the nearest $0.10 and be equipped with a flag or other mechanical device with the words "For Hire" printed or stamped thereon, and the flag shall be so attached and connected to the mechanism of the taximeter as to cause the mechanism to operate when the flag is in a position other than upright and indicate that the taxicab is not for hire, and which said flag shall, when moved forward or downward, start the operation of the taximeter so that the same will operate in the manner defined in this section.
C. 
Unlawful Display of Flag. Except on regular long-term contractual arrangements or acceptable flat rate charges as described in subsection E of this section, it is unlawful for any driver of a taxicab while carrying passengers to display the flag or device attached to such taximeter in such a position as to denote that such vehicle is for hire, or is not employed, or to have such flag or other attached device in such a position as to prevent the taximeter from operating. It is unlawful for any driver to throw such flag or other device of a taximeter into a position which causes the taximeter to record when such vehicle is not actually employed, or fail to throw the flag or other device on such taximeter into a nonrecording position at the termination of each and every service.
D. 
Charges Based on Taximeters. Except on regular long-term contractual arrangements or acceptable flat rate charges as described in subsection E of this section, the charges for transportation of passengers in taxicabs operated in the city must be based on charges indicated on the taximeters, and it shall be unlawful for any owner, driver or operator of any taxicab to charge any passenger or passengers any sum in excess of the sum indicated on the taximeter.
E. 
Long-Term Contractual Arrangements or Flat Rate Charges.
1. 
An owner, in his or her sole discretion, may negotiate and contract with anyone for regular taxicab service for an extended period of time; provided, that the contractual charge for each trip is not in excess of the charge based upon the rates established and set by resolution of the city council. Every contractual service shall be recorded on a manifest as described in Section 6.40.230 of this chapter and shall at all convenient times be open to examination by any authorized representative of the chief of police so that all enforcement personnel may be properly informed as to the arrangement or agreement.
2. 
An owner may establish a fixed rate for taxicab service to a destination outside the city; provided, that the fixed charge for the service is not in excess of the charge based upon the rates established and set by resolution of the city council. Every service based upon a fixed charge shall be recorded on a manifest as described in Section 6.40.230 of this chapter and shall be open to examination by any authorized representative of the chief of police. A copy of all fixed charges and respective destination points will be filed with the chief of police so that all enforcement personnel may be properly informed as to the fixed charges.
F. 
Placement of Taximeter. The taximeter must be placed in the taxicab so that the reading dial showing the amount to be charged shall be well-lighted and readily discernible by the passenger riding in such taxicab.
G. 
Rates. It is unlawful for the owner or driver of any taxicab to fix, charge, collect or receive a rate in excess of rates established and set by resolution of the city council. If the owner of a taxicab company wishes to change the rates charged, the owner shall apply by letter to the city manager stating the reason for the new rates, what the proposed new rates will be, and a current survey of the rates that competitive taxicab companies are charging. The city manager will then forward to the city council the request for new rates. The city council will consider the proposed new rates and if deemed appropriate will pass a resolution authorizing the new rates. The owner of the taxicab company shall then have the taximeters recertified by the state Bureau of Weights and Measures as specified in subsection A of this section.
H. 
Posting of Rate Card. There shall be displayed in the passenger compartment of each taxicab in full view of the passenger a card not less than four inches by six inches in size which shall have plainly printed thereon the name of the owner, or the fictitious name under which the owner operates, the business address and telephone number of the owner and a correct schedule of rates to be charged for conveyance in the vehicle.
I. 
Acceptance of Personal Property—Prohibited. It is unlawful for any driver of a taxicab, or other vehicle regulated by this chapter, to purchase, accept, receive, acquire or to agree to purchase, accept, receive or acquire any article of personal property in payment of any fares due and payable for conveyance in any taxicabs or vehicles regulated by this chapter.
J. 
Conformance to Color Scheme. All taxicabs must conform to the color scheme, insignia or any other distinguishing characteristics approved by the chief of police at the same time as the certificate was approved.
(Ord. 1744 § 1, 1998)
A. 
Direct Route. Any driver employed to transport passengers to a definite point shall take the most direct route that will take the passenger to their destination safely and expeditiously. If the passenger wishes to go a route different than the most direct route, the driver must record on the manifest, as described in Section 6.40.230 of this chapter, the route the passenger wishes to take.
B. 
Receipts. If requested, every driver shall give a receipt upon payment of the correct fare. In case of a dispute the matter shall be determined by the officer in charge at the police station. Failure to comply with such determinations shall subject the offending party to a charge of misdemeanor.
C. 
Number of Passengers. No driver of any taxicab shall accept, take into his or her vehicle or transport any larger number of passengers than the rated seat capacity of his or her vehicle. Rated seat capacity shall mean three passengers in the back seat and two in the front seat of the taxicab unless the rated capacity of a taxicab is otherwise designated, in writing, by the chief of police.
D. 
Additional Passenger. Whenever any taxicab is occupied by a passenger, or passengers, the driver shall not permit any other person to occupy, or ride in, said taxicab, except at the specific request of, and originating with, the original passengers.
E. 
Deception of Passengers. No driver shall deceive or attempt to deceive any passenger who may ride in his or her taxicab as to the passenger's destination, or the rate of fare to be charged, or cause the passenger to be conveyed to a place other than directed.
(Ord. 1744 § 1, 1998)
A. 
Inspection of Taxicabs. The owner of the taxicabs shall semiannually take the taxicabs to the state Bureau of Weights and Measures for recertification of the taximeters. The cost of the inspections shall be paid by the owner of the vehicles.
B. 
Authority of the Police Department to Inspect Taxicabs. The chief of police shall have the right, at any time after displaying proper identification, to enter into or upon any taxicab for the purpose of ascertaining whether or not any provisions set forth in this chapter are being violated. A copy of the current Bureau of Weights and Measures certificate certifying the taximeter and a copy of the current insurance policy shall be carried in the vehicle at all times and shall be presented upon demand.
C. 
Unsafe or Unsuitable Taxicab. Any taxicab which is found, in the opinion of the chief of police, to be unsafe or in any way unsuitable for taxicab service shall immediately be ordered out of service. The owner shall have the appropriate repairs made and pass a subsequent inspection by the chief of police. The owner shall pay an inspection fee as set forth in the master fee schedule (on file in the office of the city clerk) to the city prior to being placed back into service.
D. 
Unsafe or Unsuitable Taxicab Conditions. Existence of the following conditions shall be deemed to make a taxicab unsafe or unsuitable for taxicab service:
1. 
Leakage. Excessive leakage of oil, grease, gas or any other substance from any part of the taxicab.
2. 
Defects in Frame. The existence of any defects in the frame of the taxicab.
3. 
Failure to Function. The failure of any moveable parts of the car affecting public safety, including doors, windows, hoods, trunk, lights, etc., to function in the proper working order.
4. 
Unsafe Operating Condition of Tires, Brakes, etc. Failure to maintain the tires, lights, turning signals or brakes in good and safe operating condition.
5. 
Failure to Maintain Motor and Mechanical Parts. Failure to maintain the motor and other mechanical parts of the car in good and safe operating condition.
6. 
Inadequate Exhaust System. Failure to have an adequate exhaust system that complies with state law properly installed and in good working condition.
7. 
Improper Maintenance of Exterior Paint. Improper maintenance of the exterior paint, in the proper color scheme.
8. 
Inadequate Interior Lighting. Failure to have adequate interior lighting in proper working condition.
9. 
Failure to Clean The Interior. The interior of every taxicab shall be thoroughly cleaned at least once in every 24 hours.
10. 
Failure to Clean the Exterior. The exterior of every taxicab shall be thoroughly cleaned at least once every seven days.
11. 
Other Conditions. Any other condition which would reasonably deem the vehicle unsuitable for service.
(Ord. 1744 § 1, 1998)
A. 
The driver of every taxicab shall keep a separate manifest of every service rendered and shall include the following information:
1. 
Location where passengers entered vehicle.
2. 
Time of entry.
3. 
Location where passengers were discharged.
4. 
Number of passengers.
5. 
Amount of fare collected.
6. 
The major street routes the driver took to arrive at the passenger's destination.
B. 
The owner of every such taxicab shall keep the manifests in his or her office files for a period of not less than 90 days after date of service is rendered, and the same shall be open to examination by an authorized representative of the chief of police. The falsifying of any manifest by an owner or by a driver shall be grounds for revocation of the driver's permit and/or owner's certificate.
(Ord. 1744 § 1, 1998)
The driver of a taxicab authorized to operate in any municipality other than the city may transport passengers from such municipality to a destination within or beyond the city limits; provided, that the driver of such taxicab shall not seek or accept passengers within the city except upon the return trip to such other municipality, and shall accept only passengers whose destinations are directed to a point beyond the limits of the city in the direction of the municipality from which such taxicab came.
(Ord. 1744 § 1, 1998)
A. 
Complaints. The fare-paying passengers utilizing a taxicab authorized under this chapter shall have the right to file a complaint against the owner or driver of a taxicab. The chief of police will accept and investigate complaints received from fare-paying passengers.
B. 
Complaint Form. Every taxicab authorized to operate under this chapter shall have readily displayed in the passenger area a copy of the complaint procedure with a blank form stating with whom to file the complaint.
C. 
Investigation of Complaint. A thorough investigation of all complaints will be made and the investigation will be labeled either "sustained," "unfounded" or "sustained on grounds of other improprieties." Appropriate action will then be taken on complaints sustained or sustained on grounds of other improprieties. If the owner of the taxicab company or the driver of a taxicab receives two sustained or sustained on grounds of other improprieties in a six-month period, the owner's certificate or driver's permit may be suspended for one week. If additional sustained complaints are received, the certificate or driver's permit may be revoked by the chief of police.
(Ord. 1744 § 1, 1998)