The Administrative Services Officer or authorized agent for billing and collection may adjust or refund such charges as are deemed to be inequitable in the presentation of an amount billed, penalty charges under extenuating circumstances, cancellation of duplicate billing, refunds of duplicate payments and refunds of amounts due to customers on closed accounts. Refunds on closed accounts of $5 or less will not be made unless a specific request is received from the party to whom the refund is to be made.
The Administrative Services Officer or authorized agent for billing and collection may cancel all closed accounts with a balance of $10.00 or less.
(Prior code § 7-821)