The rates established herein and hereafter shall be reviewed by the city council and may be adjusted at such time by resolution of the city council following public notice and hearing on such change. Effective rates will be published on the city website. Billing policies and procedures heretofore adopted by action of the city council are confirmed where not in conflict with this section, and may be supplemented, altered or repealed by motion of the city council.
(Prior code § 29-41; Ord. 16-003 § 1, 2016)
When a meter or remote reading device is broken or defective or for any reason does not correctly measure and record all the water used on any premises, or if city employees are unable to read a meter or remote reading device after two attempts to read same, the consumption for billing calculations shall be assumed to be the same as the equivalent month one year prior if a meter was in use on such premises and, if a meter was not in use or if other conditions exist which may significantly change the prior consumption, the city shall make an estimate of consumption. Any such estimate shall not preclude the billing for all actual consumption in the event a meter on such premises may be successfully read.
(Prior code § 29-42; Ord. 18-017 § 17, 2018)
The property owner or water user may request the testing of any meter to assure the accuracy thereof. If the test proves the meter is within five percent of actual usage, the meter will be reinstalled in the property and a testing fee shall be charged to the property. If the meter accuracy is more than five percent incorrect, the city shall replace the meter and rebate to the property owner or user the estimate for over billing for the prior six months.
(Prior code § 29-43)
The billing for city services and any other notices provided for in this chapter shall be deemed to have been given by the city to a utility user when such notices are placed in the United States mail with postage prepaid and addressed to the utility user as shown in the records of the water utility, or sent through electronic mail to the address provided by the utility user. In the event a property owner wants a utility bill to be sent directly to a renter who has not paid a utility deposit, the property owner shall so notify the city in writing on the city approved form. Accounts existing prior to the enactment of the ordinance codified in this chapter will be billed to the address currently on file until changed by the utility user or until that account is closed.
(Prior code § 29-45; Ord. 00-006 § 2, 2000; Ord. 19-017 § 1, 2020)
Charges for the use of city water and fees imposed pursuant to Sections 13.12.030 and 13.12.040 of this chapter shall be due on the fifteenth of each month. The city shall print on each bill the due date thereof. A late charge of an amount equal to $10 per billing cycle for all services shall be added to the regular monthly charge if not paid on or before the date upon which the same becomes due. In addition to all other remedies provided herein and by law, the city may file a lien on the property being served for past due water (or utility services). Such lien shall be filed in the office of the Fremont County clerk and shall have priority as provided by law.
(Prior code § 29-46; Ord. 01-003 § 1, 2001; Ord. 10-006 § 1, 2010; Ord. 19-017 § 2, 2020)
If any utility user fails to pay monthly charges imposed pursuant to Section 13.08.400 or Sections 13.12.030 and 13.12.040 of the Riverton Municipal Code within seven calendar days after the due date of that bill, the city may notify the utility user by a delinquency/shut-off notice stating that unless all outstanding charges on that account are paid within seven calendar days after mailing of such notice, the utility user's water may be shut off any time at the city's option. Failure to receive a utility bill does not relieve the obligation to pay for services rendered.
(Prior code § 29-47; Ord. 00-006 § 4, 2000; Ord. 06-014 § 1, 2006; Ord. 11-005 § 1, 2011; Ord. 16-003 § 1, 2016)
A. 
Any utility user may request discontinuation of service. Discontinuation must be accomplished at the curb stop.
B. 
Any property owner may request termination of service. Termination must be accomplished by physical termination of the water supply at the corporation stop.
C. 
Once a renter has paid a utility deposit to the city for his or her utility service, the city shall not discontinue or terminate the renter's water except pursuant to the Riverton Municipal Code.
(Prior code § 29-47.1; Ord. 00-006 § 5, 2000; Ord. 18-017 § 18, 2018)
In addition to other remedies provided in this chapter, the property owner of every building, premises or lot shall be solely liable for all water delivered to or taken from and used upon his or her premises, which liability may be enforced by the city by an appropriate collection method, service termination and actions at law to enforce payments.
(Prior code § 29-48; Ord. 00-006 § 6, 2000; Ord. 10-006 § 1, 2010)
In the event a utility user's service is shut off for failure to pay the water charges or for any other reason, except repair work, the water shall not be turned on again unless a reinstatement fee is paid to the city. The reinstatement fee is $50 if the reconnect is performed during water department normal business hours, seven a.m. to four p.m., Monday through Friday, exclusive of holidays. The reinstatement fee is $150 if the reconnect is performed outside of water department normal business hours.
(Prior code § 29-49; Ord. 00-006 § 7, 2000; Ord. 00-012 § 1, 2000; Ord. 16-003 § 1, 2016)
The utility user is specifically responsible for initiating new service, establishing billing addresses and other information necessary to assure the proper billing of a utility account. The city records shall constitute the official record for all billing and charges as provided herein.
(Prior code § 29-50; Ord. 00-006 § 8, 2000; Ord. 18-017 § 19, 2018)