If requested by the city, a cable operator shall file with the city all reports required by the FCC including, without limitation, any proof of performance tests and results, Equal Employment Opportunity ("EEO") reports, and all petitions, applications, and communications of all types directly related to the cable system, or a group of cable systems of which the cable operator's cable system in the city is a part, submitted or received by the cable operator, an affiliate, or any other person on the behalf of the operator, either to or from the FCC, the Securities and Exchange Commission, or any other federal or state regulatory commission or agency having jurisdiction over any matter affecting operation of the cable system; provided, that nothing herein requires a franchisee to produce regulatory or court filings that are treated by the agency or court as confidential, such as Hart-Scott-Rodino Act filings. Nothing in this section affects any rights the city may have to obtain books and records under Chapter 11.01 FMC.
(Ord. 1402 § 1(11.04.6.1), 2001)
A. 
Within 45 days of the end of each calendar quarter, a cable operator shall submit a report to the city containing the following information:
1. 
The number of service calls (calls requiring a truck roll) received by type during the prior quarter, and the percentage of service calls compared to the subscriber base by type of complaint; and
2. 
The number and type of outages known by the operator for the prior quarter, identifying separately the following:
a. 
Each planned outage, the time it occurred, its duration, and the estimated area and number of subscribers affected;
b. 
Each known unplanned outage, the time it occurred, its estimated duration and the estimated area and the number of subscribers affected, and if known, the cause;
c. 
The total estimated hours of known outages as a percentage of total hours of cable system operation. An outage is a loss of sound or video on any signal, or a significant deterioration of any signal affecting two or more subscribers; and
B. 
No later than 90 days after the end of its fiscal year, a cable operator shall submit a written report that shall contain such information as may be required from time to time by the city, and at least the following, unless the city waives the requirement.
1. 
A summary of the previous year's activities in the development of the cable system, including descriptions of services begun or discontinued, the number of subscribers gained or lost for each category of cable service;
2. 
A summary of complaints for which records are required under FMC 11.04.180(A), identifying both the number and nature of the complaints received and an explanation of their dispositions;
3. 
A fully audited or certified revenue report from the previous calendar year for the cable system;
4. 
An ownership report, indicating all persons who at the time of filing control or own an interest in the cable operator of 10 percent or more;
5. 
A list of officers and members of the board of directors of the franchisee and any affiliates directly involved in the operation or the maintenance of the cable system;
6. 
An organizational chart showing all corporations or partnerships with more than a 10 percent interest ownership in the cable operator, and the nature of that ownership interest (limited partner, general partner, preferred shareholder, etc.), and showing the same information for each corporation or partnership that holds such an interest in the corporations or partnerships so identified and so on until the ultimate corporate and partnership interests are identified;
7. 
An annual report of each entity identified in subsection (B)(6) of this section which issues an annual report;
8. 
A complete report on its plant. This plant report shall state the physical miles of plant construction and plant in operation during the prior calendar year categorized as aerial and underground, identify any cases where subscribers contributed to plant extension, provide revisions to the cable system maps filed with the city, and report the results of appropriate electronic measurements to show conformity with FCC technical standards;
9. 
A report showing, for each cable customer service standard in force, the cable operator's performance with respect to that standard for each quarter of the preceding year. In each case where cable operator concludes it did not comply fully, the cable operator will describe the corrective actions it is taking to assure future compliance;
10. 
Once the information required by subsections (B)(4) through (6) of this section has been filed, it need be refiled only if it changes.
(Ord. 1402 § 1(11.04.6.2), 2001)
A cable operator shall at all times maintain:
A. 
Records of all complaints received with information sufficient to allow the operator to prepare the reports required in this article. The term "complaints" as used herein and throughout this title refers to complaints about any aspect of the cable system or franchisee's operations, including, without limitation, complaints requiring service calls, and complaints about employee courtesy, billing, prices, programming, outages and signal quality;
B. 
Records of outages known to the cable operator, with information sufficient to allow a franchisee to prepare the reports required in this article;
C. 
Records of service calls for repair and maintenance indicating the date and time service was requested, the date of acknowledgment and date and time service was scheduled (if it was scheduled), and the date and time service was provided, and (if different) the date and time the problem was solved; and
D. 
Records of installation/reconnection and requests for service extension, indicating date of request, date of acknowledgment, and the date and time service was extended.
(Ord. 1402 § 1(11.04.6.3), 2001)