The Town will provide bonding insurance for
an employee who is required to act in a fiduciary capacity.
It is important to maintain good relations with
the residents of the Town. When conducting Town business on the telephone,
an employee must abide by the following guidelines:
A. An employee must answer promptly and speak in a clear,
friendly and courteous tone.
B. An employee must give the name of the department or
office and one's own name. If the call is not for the employee who
answers, the employee must transfer the caller to the correct party.
C. If the call must be placed on hold, the employee who
answered the call must return to the line frequently to confirm that
the call is being transferred.
D. During office hours, each department head is responsible
for there being at least one employee in the department or office
to answer telephones. If the department or office has a limited staff,
arrangements must be made with another department or office for telephone
coverage or an answering device must be in operation.
E. Collect calls may not be accepted without the approval
of the department head or supervisor.
F. An employee may not make personal calls, except in
an emergency or to check briefly on family matters.
G. An employee may not make personal long-distance calls,
except in an emergency. The employee must reimburse the Town for the
cost of the call.
H. An employee may not make personal calls on a Town
provided cellular phone, except in an emergency. The employee must
reimburse the Town for the cost of the call.
An employee will be responsible for maintaining
one's work area in a neat and orderly manner at all times.
The Town will not repair, replace or reimburse
an employee for the damage or loss of the employee's personal property.
An employee bringing personal property to the workplace does so at
one's own risk.