[Amended 8-16-1982 by Ord. No. 82-7; 6-16-1997
by Ord. No. 97-7]
The grantee's proposal may state the extent of its commitment to provide
for the following: A variety of origination programming; automated channels
carrying information from local sources; local access programming; a home
security package (with mechanisms to decrease incidents of false alarms);
access support including color broadcast studio and location production equipment,
post-production equipment, access promotion plans, use of video facilities;
plans accommodating growth of access, production centers; a system to accommodate
data, audio and video transmissions between institutions; service to public
buildings; expanding distant signal offerings as FCC rules allow; broadcast
station signals in late night and early morning hours; an FM service with
individual station processing; a means for using the system during emergencies;
needs of schools and other learning institutions.
The grantee's proposal may include detailed information on plans for
local origination, origination cablecasting, automated channels carrying information
from local sources, variety of origination programming, review of and incorporation
of the needs and reports of the City, channel allocations, estimated programming
hours, equipment, personnel and other resources committed to local origination
production.
A.
Charges made by a grantee to a user, except for public
access channels operated by a grantee, which shall be free, shall be based
upon the fair value of the service to the user and no other criteria. The
grantee shall not discriminate on any other grounds among users or in favor
itself.
B.
Advertising for any candidate for political office, or
for parties sponsoring such candidates, shall be in accordance with federal
law.
Grantee's proposal may describe a marketing plan, advertising policy
and means to promote the use of the access channels.
Whenever it is necessary to shut off or interrupt service, the grantee
shall do so during periods of minimum use of the system. Unless such interruption
is unforeseen and immediately necessary, the grantee shall give reasonable
notice thereof to subscribers. All costs incurred in repairing the system
shall be paid by the grantee, and if service is interrupted or disconnected,
rebates and/or reductions in charges will be made pursuant to the terms and
conditions of the franchise agreement. The cause for any such interruption
shall be removed and service restored as promptly as reasonably possible.
Unless otherwise provided in its franchise agreement, the grantee shall
maintain an office in or proximate to the City which shall be open during
all usual business hours, have a listed local telephone, and be so operated
that complaints and request for repairs or adjustments may be received at
any time, seven days per week.
A.
Notice of this information shall be provided to all new
subscribers at time of subscription and to existing subscribers annually.
B.
All complaints by the City, subscribers, or other interested
persons regarding the quality of service, equipment malfunction, billing disputes,
and any other matters relative to the system shall be investigated and responded
to by a service representative of the grantee within six hours or such greater
time, if any, set forth in a grantee's franchise agreement. If reasonably
possible, the grantee shall promptly rectify the cause of all valid complaints.
