A. 
Concurrently with the activation of the cable communications system in the County, the grantee shall provide all services to subscribers as described herein and in the franchise at rates detailed in the rate schedule.
(1) 
The system shall carry the broad categories of programming and services listed in the franchise. Any changes in programs or services offered shall be reported to the County at least 30 days prior to the proposed implementation.
(2) 
The grantee shall provide and maintain on the basic tier, at a minimum no less than two downstream channels for access, one to be activated with the initiation of the system and the second to be activated at the request of the County.
(3) 
The grantee shall make available leased access channels to assure that the widest possible diversity of information sources are made available to subscribers. Such channels shall be specially designated for leased access use by persons unaffiliated with the grantee, at rates which are fair and reasonable. The number of such channels shall be determined by the provision of the Cable Act[1] or other applicable federal or state law.
[1]
Editor's Note: See 47 U.S.C. § 521 et seq.
(4) 
The grantee shall provide additional services, facilities and equipment for public, educational and government access as indicated in the franchise.
B. 
The grantee shall, without charge, provide, service and maintain public emergency transmission facilities to the County, as described in the franchise.
A. 
Standard installation shall consist of a service not exceeding 150 feet from a single point or pedestal attachment to the customer's residence. Service in excess of 150 feet and concealed wiring shall be charged not to exceed additional installation costs before installation begins. The desire of the subscriber as to the point of entry into the residence shall be observed whenever possible, if consistent with all applicable laws, codes and regulations. Runs in building interiors shall be as unobtrusive as possible. The grantee shall use due care in the process of installation and shall repair any damage to the subscriber's property caused by said installation. Such restoration shall be undertaken within no more than 10 days after the damage is incurred and shall be completed as soon as possible thereafter.
B. 
The grantee shall not, as a condition to providing cable communications service, require any subscriber or potential subscriber to remove any existing antenna structures for the receipt of over-the-air television signals. The grantee shall install, upon the request of the subscriber, an RF or antenna switch where required for the provision of services provided by the grantee.
C. 
The grantee shall provide to the potential subscriber, as part of its promotional literature, information concerning the availability of a lockout device for use by a subscriber. The grantee reserves the right to require a reasonable deposit for the use of this device, as set forth in the rate schedule. The lockout device described herein shall be made available to all subscribers requesting it beginning on the first day that any cable service is provided.
D. 
The grantee shall restore service to customers wishing restoration of service, provided that the customer shall first satisfy any previous obligations owned. Connection shall be made on the next available regularly scheduled appointment.
E. 
Subscribers shall have the right to have cable service disconnected without charge. Such disconnection shall be made as soon as practicable and in no case later than 15 days following notice to the grantee of same. An automatic refund of unused service charges over $5 shall be paid to the customer within 30 days from the date of termination of service.
F. 
Delinquent accounts. The grantee shall use its best efforts to collect on delinquent subscriber accounts. Service will not be disconnected if a delinquent customer agrees at any time to be placed on a mutually agreed-upon payment plan to clear the account. In all cases, the grantee shall provide the customer with at least 10 working days' written notice prior to disconnection.
G. 
In the conduct of its business franchised hereunder, neither the grantee nor its officers, employees, or agents shall directly or indirectly sell, lease, repair, install, or maintain television sets or receivers or antennas; provided, however, that nothing hereunder shall prohibit the grantee, at the customer's request and without payment, from examining or adjusting the customer's receiving set to determine whether reception difficulties originate in the set or in the grantee's system.
A. 
The grantee shall establish, operate and maintain in the County a business office for the purpose of receiving inquiries, requests and complaints concerning all aspects of the construction, installation, operation, and maintenance of the system and for the payment of subscribers' service charges.
B. 
The grantee shall have a listed, locally staffed telephone number for service calls, and such telephone service shall be available 24 hours a day, seven days a week. Said number shall be made available to subscribers and the general public. The grantee shall provide an unlisted locally staffed telephone number to the County and utility companies to enable the County or utility companies to reach the grantee in case of emergency on a twenty-four-hour, seven-day-a-week basis.
C. 
The grantee shall respond to and resolve subscribers' complaints or requests for service in connection with repairs and maintenance and malfunctions of system facilities. The grantee shall respond as quickly as possible to such complaints and requests, but shall in any case respond within 24 hours. Complaints or requests which may pose a potential health and safety hazard will be responded to immediately. In connection with billing complaints, the grantee shall respond within seven business days.
D. 
The grantee shall prepare and file with the County copies of all of its rules and regulations in connection with the handling of inquiries, requests and complaints. The grantee shall, by appropriate means, such as a card or brochure, furnish information concerning the procedures for making inquiries or complaints, including the name, address and local telephone number of the employee or employees or agent to whom such inquiries or complaints are to be addressed.
E. 
The grantee shall keep records of all service call requests and formal complaints. These records shall be made available for periodic inspection by the County.
F. 
The grantee shall service or replace without charge all equipment provided by it to the subscriber; provided, however, that the grantee may charge a subscriber for service to or replacement of any equipment damaged due to negligence of such subscriber.
G. 
The County may review and monitor unresolved customer complaints.
H. 
The grantee, upon subscriber request, shall credit the subscribers account for a pro rata share of the monthly bill for any reported outage period in excess of 24 consecutive hours.
A. 
The grantee shall not deny service, deny access, or otherwise discriminate against subscribers, channel users or general citizens on the basis of race, color, religion, national origin, age, sex, or physical or mental handicaps, provided that the subscriber shall pay all applicable fees for the service desired. The grantee shall comply at all times with all other applicable federal, state and local laws and regulations, and all executive and administrative orders relating to nondiscrimination which are hereby incorporated and made part of this chapter by reference.
B. 
The entire system of the grantee shall be operated in a manner consistent with the principles of fairness and equal accessibility of its facilities, equipment, channels, studios and other services to all citizens, businesses, public agencies and other entities having a legitimate use for the network; and no one shall be arbitrarily excluded from its use. Allocation of use of said facilities shall be made according to the rules or decisions of the grantee and any regulatory agencies affecting the same.