[Adopted 6-25-2002 by Ord. No. 02-06 (Ch. 13, Part 7A, of the 1992 Code)]
As used in this article, the following terms shall have the meanings indicated:
CABLE ACT OF 1992
The Cable Television Consumer Protection and Competition Act, Pub. L. 102-385, 106 Stat. 1460 (1992).
CABLE OPERATOR
Each cable television operator who is or becomes a party to a franchise agreement with the franchising authority.
CUSTOMER SERVICE STANDARDS
Those standards governing customer service which are prescribed by the FCC existing on the effective date of this article and as may be hereafter amended and may be enforced by the franchising authority, including those set forth at 47 CFR 76.309 as of the effective date of this article.
FCC
The Federal Communications Commission.
FRANCHISING AUTHORITY
The Township of Middletown, Bucks County, Pennsylvania.
FRANCHISE AGREEMENT
The agreement between a cable operator and the franchising authority pursuant to which the cable operator was granted a franchise to offer cable television services to subscribers.
SUBSCRIBER
A customer of the cable operator(s) receiving cable television service within the geographic boundaries of the franchising authority.
A. 
Within 90 days of receipt by the cable operator of written notice from the franchising authority of the franchising authority's intention to monitor and enforce the customer service standards adopted by the FCC, the cable operator shall comply with said standards.
B. 
At the next billing cycle after receipt of said notice, as to its existing subscribers, and at or prior to the time of installation for new subscribers, the cable operator shall provide its subscribers with notice of its customer service standards and shall provide said subscribers with the name of the franchising authority and contact person for said franchising authority that the subscriber should contact to report any violation or alleged violation of said customer service standards.
C. 
The franchising authority, upon receipt of a complaint of an alleged violation of the customer service standards, or upon discovery of a violation on its own accord, shall provide notice of the same to cable operator, which may respond thereto within 10 days of said notice.
D. 
Any failure of cable operator to cure a violation of the customer service standards within such time as shall be set by the franchising authority or to timely respond to a notice from the franchising authority regarding a violation shall be a violation of this article.
A. 
Cumulative remedies. Where this article provides alternative penalties or remedies, they shall not prevent the franchising authority from invoking any other penalty or remedy provided herein.
B. 
In addition to all other rights and remedies provided herein, the franchising authority shall have all rights and remedies afforded under the franchise agreement.
C. 
Unless otherwise provided, any person convicted of violating any provision of this article shall, upon conviction, be fined not more than $500 plus costs for each offense. Each day of a continuing violation shall constitute a separate and distinct offense, and each violation with respect to a subscriber shall be a separate offense.