If the employee's immediate superior is someone other than a
department head, such grievance shall be presented informally, either
verbally or in writing, to such immediate superior, who shall have
a period of two working days within which to satisfactorily resolve
the grievance.
If the employee is not satisfied with the action of his or her
immediate superior with respect to the grievance, or if the employee's
immediate superior is a department head, then such grievance shall
be presented to such department head, which presentation may be verbal
or in writing unless the department head requires the same to be presented
in writing. The department head shall have a period of two working
days within which to attempt to resolve the grievance and shall advise
the employee, in writing, of this decision with respect thereto within
such period, or, if resolution of the grievance requires an exercise
of discretion or authority which is not vested in the department head,
the department head shall so advise the employee within such time
period.
All papers and documents relating to a grievance and its disposition
shall be placed in the employee's personnel file in the Human Resources
Department.