[Added 2-18-2015 by Ord. No. 501]
A.Â
It shall be unlawful for any owner, owner's agent, manager,
caretaker or person occupying a premises to allow, suffer or permit
in any residence or upon any premises occupied by himself or herself
any conduct which causes public inconvenience, annoyance, alarm to
a reasonable person, or disrupts the quiet and good order of adjoining
and surrounding properties including, but not limited to, engaging
in fighting or in violent, tumultuous, or threatening behavior, making
unreasonable noise or an offensively coarse utterance, gesture or
display or addressing abusive language to any person present, obstructing
vehicular traffic or pedestrian traffic, or creating a hazardous or
physically offensive condition which serves no legitimate purpose.
Any person who fails to obey the order of a police officer to dispel
and disperse or otherwise discontinue the disturbing activity may
be cited for an additional violation of this section.
B.Â
In the event that the owner, owner's agent, manager or caretaker of a house, dwelling, or premises where the violation of Subsection A hereof has occurred does not occupy or reside at the property, such individual shall be presumed to allow, suffer or permit such conduct after receiving notice that such conduct has occurred and shall be in violation of this section if a further violation of Subsection A occurs within 180 days of receiving said notice.
C.Â
It shall be deemed that notice is properly served upon an owner, owner's agent, manager or caretaker if a copy of such notice is delivered to the owner, owner's agent, manager or caretaker personally or to the registered office of the owner, owner's agent, manager or caretaker or by leaving such notice at the usual place of abode, in the presence of a family member of suitable age and discretion who shall be informed of the contents of such notice or by certified mail addressed to the owner, owner's agent, manager or caretaker at the last known address of such owner, owner's agent, manager or caretaker or the mailing address of the owner of the subject premises as recorded on the New Castle County Assessment Records or the Residential Rental Property Registration System. After service of notice such owner, owner's agent, or manager or caretaker shall make a good faith effort to develop a plan of action with the City Police Department and the New Castle City Solicitor to prevent further violation of Subsection A.
D.Â
Any person convicted of a violation of this section shall be fined
no more than $1,000 for any offense but no less than $100 for the
first offense, no less than $300 for the second offense, and no less
than $500 for each subsequent like offense. In any prosecution for
an offense under this section, it shall be an affirmative defense,
which must be proved by the preponderance of the evidence, that the
occupant has been evicted and is no longer on the premises, or if
there is pending at the time of trial an eviction action against the
occupant of the premises which action is being pursued in good faith.
Otherwise the fines imposed under this subsection shall not be suspended.
E.Â
This section shall be enforced by the Police Department.
A.Â
ALARM ADMINISTRATOR
ALARM DISPATCH REQUEST
ALARM INSTALLATION COMPANY
ALARM REGISTRATION
ALARM SITE
ALARM SYSTEM
ALARM USER
ARMING STATION
AUTOMATIC VOICE DIALER
CANCELLATION
CONVERSION
DURESS ALARM
FALSE ALARM
(1)Â
(2)Â
(3)Â
HOLDUP ALARM
LAW ENFORCEMENT AUTHORITY
LOCAL ALARM SYSTEM
MONITORING
ONE PLUS DURESS ALARM
PANIC ALARM
PERSON
RESPONDER
SIA CONTROL PANEL STANDARD CP-01
TAKEOVER
VERIFY
ZONES
Definitions. The following words, terms and phrases, when used in
this section, shall have the meanings ascribed to them in this subsection,
except where the context clearly indicates a different meaning.
A person or persons designated by the City of New Castle
to administer, control and review false alarm reduction efforts and
administer the provisions of this section.
A notification to a law enforcement authority that an alarm,
either manual or automatic, has been activated at a particular alarm
site.
A person in the business of selling, providing, maintaining,
servicing, repairing, altering, replacing, moving or installing an
alarm system at an alarm site.
Authorization granted by the alarm administrator to an alarm
user to operate an alarm system.
A single fixed premises or location served by an alarm system
or systems. Each unit, if served by a separate alarm system in a multiunit
building or complex, shall be considered a separate alarm site.
A device or series of devices, including, but not limited
to, hardwired systems and systems interconnected with a radio frequency
method such as cellular or private radio signals, which emit or transmit
a remote or local audible, visual or electronic signal indicating
an alarm condition and intended to summon law enforcement authority
response, including local alarm systems. "Alarm system" does not include
an alarm installed in a vehicle or on someone's person unless
the vehicle or the personal alarm is permanently located at a site.
Any person, who or which has contracted for monitoring, repair,
installation or maintenance service from an alarm installation company
or monitoring company for an alarm system, or who or which owns or
operates an alarm system which is not monitored, maintained or repaired
under contract.
A device that allows control of an alarm system.
Any electrical, electronic, mechanical, or other device capable
of being programmed to send a prerecorded voice message, when activated,
over a telephone line, radio or other communication system, to a law
enforcement authority, public safety or emergency services agency
requesting dispatch.
The process where response is terminated when a monitoring
company (designated by the alarm user) for the alarm site notifies
the responding law enforcement agency that there is not an existing
situation at the alarm site requiring law enforcement authority response
after an alarm dispatch request.
The transaction or process by which one alarm installation
company or monitoring company begins the servicing and/or monitoring
of a previously unmonitored alarm system or an alarm system previously
serviced and/or monitored by another alarm company.
A silent alarm system signal generated by the entry of a
designated code into an arming station in order to signal that the
alarm user is being forced to turn off the system and requires law
enforcement authority response.
An alarm dispatch request to a law enforcement authority,
when no emergency or actual or threatened criminal activity requiring
immediate response exists. This definition includes signals activated
by negligence, accident, mechanical failure, and electrical failure;
signals activated intentionally in nonemergency situations; and signals
for which the actual cause of activation is unknown. There is a rebuttable
presumption that an alarm is false if personnel responding from a
law enforcement authority do not discover any evidence of unauthorized
entry, criminal activity, or other emergency after following normal
police procedures in investigating the incident. An alarm is not false
if the alarm user proves that:
An individual activated the alarm based upon a reasonable belief
that an emergency or actual or threatened criminal activity requiring
immediate response existed;
The alarm system was activated by lightning or an electrical
surge that caused physical damage to the system; or
If the alarm user experienced a power outage of four or more
hours, causing the alarm to activate upon restoration of power, as
evidenced by written documentation provided by Delmarva Power, the
Municipal Services Corporation or other applicable provider.
A silent alarm signal generated by the manual activation
of a device intended to signal a robbery in progress.
Any authorized representative of a law enforcement agency,
including but not limited to the New Castle City Police Department.
Any alarm system, which is not monitored, that sounds an
alarm only at the alarm site.
The process by which a monitoring company receives signals
from an alarm system and relays an alarm dispatch request to a law
enforcement agency for the purpose of summoning law enforcement to
the alarm site.
The manual activation of a silent alarm signal by entering
at an arming station a code that adds one to the last digit of the
normal arm/disarm code (e.g., normal code = 1234, one plus duress
code = 1235).
An audible alarm system signal generated by the manual activation
of a device intended to signal a life threatening or emergency situation
requiring law enforcement authority response.
An individual, corporation, partnership, association, organization
or similar entity.
An individual capable of reaching the alarm site within 30
minutes and having access to the alarm site, the code to the alarm
system, and the authority to approve repairs to the alarm system.
The ANSI - American National Standard Institute approved
Security Industry Association - SIA CP-01 control panel standard,
as may be updated from time to time, that details recommended design
features for security system control panels and their associated arming
and disarming devices to reduce the incidence of false alarms. Control
panels built and tested to this standard by Underwriters Laboratory
(UL), or other nationally recognized testing organizations, will be
marked to state: "Design evaluated in accordance with SIA CP-01 control
panel standard features for false alarm reduction."
The transaction or process by which an alarm user takes over
control of an existing alarm system, which was previously controlled
by another alarm user.
An attempt by the monitoring company, or its representative,
to contact the alarm site by telephonic or other electronic means,
whether or not actual contact with a person is made, to determine
whether an alarm signal is valid before requesting law enforcement
dispatch, in an attempt to avoid an unnecessary alarm dispatch request.
Division of devices into which an alarm system is divided
to indicate the general location from which an alarm system signal
is transmitted.
B.Â
Registration required; application; transferability; false statements.
(1)Â
No alarm user shall operate, or cause to be operated, an alarm system
at its alarm site without a valid alarm registration. A separate alarm
registration is required for each alarm site. The alarm registration
application form must be submitted to the alarm administrator within
30 days after the alarm system activation or alarm system takeover.
Failure to submit a timely application will be classified as use of
a nonregistered alarm system and citations and penalties shall be
assessed without waiver.
(2)Â
Upon receipt of a completed alarm registration application form,
the alarm administrator shall register the applicant unless the applicant
has:
(3)Â
Each alarm registration application must include the following information:
(a)Â
The name, complete address (including apartment/suite number)
and telephone numbers of the person who will be the registration holder
and be responsible for the proper maintenance and operation of the
alarm system;
(b)Â
The classification of the alarm site as either residential (includes
apartment, condominium, mobile home, etc.) or commercial;
(c)Â
For each alarm system located at the alarm site, the classification
of the alarm system (i.e., burglary, holdup, duress, panic alarms
or other) and for each classification whether such alarm is audible
or silent;
(d)Â
Mailing address, if different from the address of the alarm
site;
(e)Â
Any dangerous or special conditions present at the alarm site;
(f)Â
Names and addresses of at least two individuals who are able
and have agreed to:
(g)Â
Type of business conducted at a commercial alarm site;
(h)Â
Signed certification from the alarm user stating the following:
[1]Â
The date of installation, conversion or takeover of the alarm
system; whichever is applicable;
[2]Â
The name, address, and telephone number of the alarm installation
company or companies performing the alarm system installation, conversion
or takeover and of the alarm installation company responsible for
providing repair service to the alarm system;
[3]Â
The name, address, and telephone number of the monitoring company
if different from the alarm installation company;
[4]Â
That a set of written operating instructions for the alarm system,
including written guidelines on how to avoid false alarms, has been
left with the applicant by the alarm installation company; and
[5]Â
That the alarm installation company has trained the applicant
in proper use of the alarm system, including instructions on how to
avoid false alarms.
(i)Â
Acknowledgment that law enforcement authority response may be
influenced by factors including, but not limited to the availability
of police units, priority of calls, weather conditions, traffic conditions,
emergency conditions, staffing levels, etc.
(4)Â
Any false statement of a material fact made by an applicant for the
purpose of obtaining an alarm registration shall be sufficient cause
for refusal to issue an alarm registration.
(5)Â
An alarm registration cannot be transferred to another person or
alarm site. An alarm user shall inform the alarm administrator of
any change that alters any of the information listed on the alarm
registration application within five business days of such change.
C.Â
Duties of the alarm user.
(1)Â
(2)Â
An alarm user shall adjust the mechanism or cause the mechanism to
be adjusted so that an alarm signal audible on the exterior of an
alarm site will sound for no longer than 10 minutes after being activated.
(3)Â
An alarm user shall have a licensed company inspect the alarm system
after two false alarms in a twelve-month period. The alarm administrator
may waive a required inspection if it determines that a false alarm(s)
could not have been related to a defect or malfunction in the alarm
system.
(4)Â
An alarm user shall not use automatic voice dialers.
(5)Â
An alarm user shall maintain, at each alarm site, a set of written
operating instructions for each alarm system.
(6)Â
All alarm users shall have an "acclamation period" for the first
seven days after installation of an alarm system during which time
the alarm installation company and/or monitoring company will have
no obligation to and will not respond to any alarm signal from the
alarm site and will not make an alarm dispatch request to law enforcement,
excluding panic, duress and holdup signals. The alarm administrator
may grant an alarm user's request for an exemption from this
waiting period based upon a determination that special circumstances
substantiate the need for the exemption.
D.Â
Duties of alarm installation company and monitoring company.
(1)Â
The alarm installation company shall provide written and oral instructions
to each of its alarm users on the proper use and operation of their
alarm systems. Such instructions will specifically include all instructions
necessary to turn the alarm system on and off and to avoid false alarms.
(2)Â
An alarm installation company shall not use automatic voice dialers.
(3)Â
After completion of the installation of an alarm system, an alarm
installation company employee shall review with the alarm user a false
alarm prevention checklist approved by the alarm administrator.
(4)Â
The monitoring company shall not make an alarm dispatch request of
a law enforcement authority in response to a burglar alarm signal,
excluding panic, duress and holdup signals, during the acclamation
period, defined as the first seven days following an alarm system
installation. The alarm administrator may grant an alarm user's
request for an exemption from this waiting period based upon a determination
that special circumstances substantiate the need for the exemption.
(5)Â
A monitoring company shall:
(a)Â
Report alarm signals by using telephone numbers designated by
the alarm administrator;
(b)Â
Verify every alarm signal, except a duress or holdup alarm activation,
before requesting a law enforcement authority response to an alarm
system signal by calling the site of the alarm; if unable to make
contact, the monitoring company shall call one additional number provided
by the alarm user who has the authority to cancel the dispatch, unless
the alarm administrator has waived the two call dispatch requirement;
(c)Â
Communicate alarm dispatch requests to law enforcement in a
manner and form determined by the alarm administrator;
(d)Â
Communicate cancellations to the law enforcement authority in
a manner and form determined by the alarm administrator;
(e)Â
Ensure that all alarm users of alarm systems equipped with a
duress, holdup or panic alarm are given adequate training as to the
proper use of the duress, holdup or panic alarm;
(f)Â
Communicate any available information (north, south, front,
back, floor, etc.) about the location on all alarm signals related
to the alarm dispatch request;
(g)Â
Communicate type of alarm activation (silent or audible, interior
or perimeter);
(h)Â
Provide an alarm user registration number when requesting law
enforcement dispatch;
(i)Â
After an alarm dispatch request, promptly advise the law enforcement
authority if the monitoring company knows that the alarm user or the
responder is on the way to the alarm site;
(j)Â
Attempt to contact the alarm user or responder within 24 hours
via mail, fax, telephone or other electronic means when an alarm dispatch
request is made; and
(k)Â
Upon the effective date of this section, monitoring companies
must maintain for a period of at least one year from the date of the
alarm dispatch request, records relating to alarm dispatch requests.
Records must include the name, address and telephone number of the
alarm user, the alarm system zone(s) activated, the time of alarm
dispatch request and evidence of an attempt to verify. The alarm administrator
may request copies of such records for individually named alarm users.
If the request is made within 60 days of an alarm dispatch request,
the monitoring company shall furnish requested records within three
business days of receiving the request. If the records are requested
between 60 days to one year after an alarm dispatch request, the monitoring
company shall furnish the requested records within 30 days of receiving
the request.
(l)Â
An alarm installation company and/or monitoring company that
purchases alarm system accounts from another person shall notify the
alarm administrator of such purchase and provide details as may be
reasonably requested by the alarm administrator.
E.Â
License or licensing. All alarm installation companies and monitoring
companies shall maintain a license in accordance with the provisions
of the Delaware Code and a business license in accordance with the
provisions of the Code of the City of New Castle.
F.Â
Duties and authority of the alarm administrator.
(2)Â
The alarm administrator shall establish a procedure to record such
information on alarm dispatch requests necessary to permit the alarm
administrator to maintain records, including, but not limited to,
the information listed below:
(a)Â
Identification of the registration number for the alarm site;
(b)Â
Identification of the alarm site;
(c)Â
Date and time alarm dispatch request was received, including
the name of the monitoring company and the monitoring operator name
or number;
(d)Â
Date and time of law enforcement authority arrival at the alarm
site;
(e)Â
Zone and zone description, if available;
(f)Â
Weather conditions;
(g)Â
Name of alarm user's representative at alarm site, if any;
(h)Â
Identification of the responsible alarm installation company
or monitoring company;
(i)Â
If the law enforcement authority was unable to locate the address
of the alarm site; and
(j)Â
Cause of alarm signal, if known.
(3)Â
The alarm administrator shall establish a procedure for the notifying
of the alarm user of a false alarm. The notice shall include the following
information:
(4)Â
The alarm administrator may require a conference with an alarm user
and the alarm installation company and/or monitoring company responsible
for the repair or monitoring of the alarm system to review the circumstances
of each false alarm.
(5)Â
The alarm administrator may require an alarm user to remove a holdup
alarm that is a single-action, nonrecessed button, if a false holdup
alarm has occurred.
G.Â
False alarms prohibited. No alarm user shall cause, allow, or permit
the alarm system to give three or more false alarms in a twelve-month
period.
H.Â
Penalties.
(1)Â
Each violation of this section shall be penalized as follows:
(2)Â
In addition, any person operating a nonregistered alarm system will
be subject to a civil penalty of $50 for each false alarm in addition
to any other civil penalties. The alarm administrator may waive this
additional civil penalty for a nonregistered system if the alarm user
submits an application for alarm registration within 10 days after
notification of such violation.
(3)Â
If cancellation occurs prior to law enforcement authority arriving
at the scene, this is not a false alarm for the purpose of civil penalties,
and no civil penalties will be assessed.
I.Â
Notification. The alarm administrator shall notify the alarm user
in writing after each false alarm. The notification shall include:
the amount of the fine for the false alarm, the fact that response
will be suspended after the fifth false alarm, excluding duress, holdup
and panic alarms, and a description of the appeals procedure available
to the alarm user. The alarm administrator will notify the alarm user
and the alarm installation company or monitoring company in writing
after alarm response has been suspended, except to duress, holdup
and panic alarms. This notice of suspension will also include the
amount of the fine for each false alarm and a description of the appeals
procedure available to the alarm user.
J.Â
Suspension of response.
(1)Â
On any alarm site, other than a financial institution alarm site,
the alarm administrator may suspend law enforcement authority response
to an alarm site by revoking the alarm registration if it is determined
that:
(a)Â
The alarm user has more than five false alarms in a twelve-month
period, excluding duress, holdup or panic alarms;
(b)Â
There is a statement of a material fact known to be false in
the application for a registration;
(c)Â
The alarm user has failed to make timely payment of a civil
penalty assessed under this section; or
(d)Â
The alarm user has failed to submit a written certification
from an alarm installation company that complies with the requirements
of this article, stating that the alarm system has been inspected
and repaired (if necessary) and/or additional training has been conducted
by the alarm installation company.
(2)Â
Nothing herein shall:
(a)Â
Preclude a law enforcement authority from responding to duress,
holdup or panic alarms, calls describing emergencies or crimes in
progress, or routine calls for service;
(b)Â
Limit law enforcement authority from issuing civil violation
notices for false alarms; or
(c)Â
Be construed to create a duty to respond in any circumstances
where such a duty does not exist pursuant to the statutory or common
law of Delaware.
K.Â
Restoration of response to terminated locations. To regain law enforcement
authority response to an alarm site, the alarm user must submit a
written report from a licensed alarm installation company certifying
that the alarm system has been inspected, repaired if required, and
that it is functioning properly or submit alarm registration information,
as applicable. In addition, the alarm user must pay all outstanding
civil penalties.
L.Â
Enforcement. The City of New Castle Police Department shall be responsible
for administering and enforcing the provisions of this section, including
but not limited to developing both a form of citation to be issued
for violations, and procedures for collection of the civil penalties
imposed under this section.
M.Â
Confidentiality. In the interest of public safety, all information
contained in and gathered through the alarm registration applications
shall be held in confidence by all employees or representatives of
the City of New Castle and by any third-party alarm administrator
or employees of a third-party alarm administrator with access to such
information.
N.Â
Government immunity. Alarm registration is not intended to, nor will
it, create a contract, duty or obligation, either expressed or implied,
of response. Any and all liability and consequential damage resulting
from the failure to respond to a notification is hereby disclaimed
and governmental immunity as provided by law is retained. By applying
for an alarm registration, the alarm user acknowledges that law enforcement
response may be influenced by factors such as the availability of
police units, priority of call, weather conditions, traffic conditions,
emergency conditions, staffing levels and prior response history.