An opt-out letter, printed on municipal letterhead, shall be
mailed to eligible consumers at least 30 days prior to customer enrollment.
The opt-out letter shall include information on the CCA Program and
the contract signed with the selected ESCO and/or DER provider(s),
including specific details on rates, fees, services, contract terms,
cancellation fee, and methods for opting out of the CCA Program. The
letter shall explain that consumers that do not opt out will be enrolled
in the CCA Program under the contract terms and that information on
those consumers, including energy usage data and assistance program
participant (APP) status, will be provided to the ESCO and/or the
DER providers. The opt-out letter shall also explain that the CCA
Administrator will be authorized to enroll participating consumers
in DER projects and communicate such enrollment to the distribution
utility under relevant PSC-approved rules and tariffs so that participating
consumers may receive applicable billing credits from the distribution
utility.
A. All consumers shall have the option to opt out of the CCA Program
at any time without departure penalty.
B. Termination fees shall not be charged to consumers that cancel their
CCA services as a result of moving out of the premises served.
Participating consumers shall be provided customer service,
including a toll-free telephone number available during normal business
hours (9:00 a.m. through 5:00 p.m., eastern time, Monday through Friday)
to resolve concerns, answer questions and transact business with respect
to the CCA Program.