Every residential unit and business within the corporate limits of the city shall be required to utilize garbage collection and disposal services provided under contract by the city when such residential unit or business unit is occupied. A residential unit or business unit shall be deemed occupied when either water, wastewater, or electrical power services are being supplied. Exemption for newly annexed properties shall be granted at the request of the newly annexed property owner, who may elect to continue to receive service from the same service provider servicing the property at the time of annexation; however, such services must cease on the expiration of two years from the effective date of the annexation and mandatory participation with the city provider shall apply. No person within the city limits shall be permitted to burn residential trash.
(Ordinance 2003-04-07-009, art. V, sec. 1(a), adopted 4/7/03)
The following rules, regulations and provisions shall, in addition to the other applicable provisions of this article, govern the provision of solid waste services to residential units:
(1) 
Collection schedule; special collections.
The contractor shall provide curbside collection service for the collection of refuse as provided for in the contract to each residential unit two (2) times per week. Customers must place containers as stipulated in the contract at curbside by 7 a.m. on the designated collection day. In addition to the scheduled weekly collection of residential refuse, the contractor may from time to time provide special collection of bundles, bulky waste, construction debris, dead animals and hazardous waste at residential units at the request of the city.
(2) 
Placement of container at curb.
Each container for collection shall be placed at curbside for collection. Curbside refers to that portion of the right-of-way adjacent to paved or traveled city roadways with placement as close to the roadway as practicable without interfering with or endangering the movement of vehicles or pedestrians. When construction work is being performed in the right-of-way, containers shall be placed as close as practicable to an access point for the collection vehicle. The contractor may decline to collect any container not so placed.
(3) 
Hours of collection.
Collection of residential refuse and special collections scheduled by the city shall not start before 7 a.m. or continue after 6 p.m. on the same day. Exceptions to collection shall be effected only upon the mutual agreement of the city and the contractor, or when the contractor reasonably determines that an exception is necessary to complete collection on an existing collection route due to unusual circumstances.
(4) 
Holidays.
In the event of suspension of regular collection service on a holiday, collection service shall be provided on the next business day after the holiday.
(5) 
Complaints.
All complaints shall be made directly to the contractor. In the case of verified missed scheduled collections, the contractor shall arrange for the collection within 24 hours after the complaint is received. The city shall notify customers of complaint procedures, and of the location and telephone number at which the contractor can be reached between the hours from 8 a.m. to 4:30 p.m. on regular collection days.
(6) 
Appeals.
Any determination by the city, the contractor or the city’s operator regarding the terms and provisions of this article may be appealed to the city council, which shall conduct a hearing on the matter. The city, the contractor or the city’s operator, as applicable, shall, upon request, provide the customer with information regarding appeals and hearing procedures.
(Ordinance 2003-04-07-009, art. V, sec. 1(b)–(g), adopted 4/7/03)
Commercial or industrial units shall arrange by individual agreement for collection and disposal of refuse with the city provider. Such operations shall comply with all applicable laws. Vehicles and equipment used for such collections shall be kept in good repair, appearance and sanitary condition, and all refuse shall be contained, tied or enclosed so as to prevent leaking, spilling or blowing during hauling.
(Ordinance 2003-04-07-009, art. V, sec. 2, adopted 4/7/03)