The following subsections describe the provisions of this plan to actively inform the public and affirmatively provide opportunity of public input:
(1)
Information and public education.
(A)
One or more of the following measures should be performed to inform customers of crisis conditions and to keep them updated:
(i)
Radio and television announcements at local television stations which serve the city and other cities in the region, the cable company in the city, and various radio stations which serve the city and other neighboring cities.
(ii)
Press releases in the major newspapers which serve the city and its surrounding area.
(iii)
Letters or flyers mailed to customers separately or with monthly bills.
(iv)
Letters or flyers hand delivered to customers during the course of meter reading.
(v)
Letters or flyers hand delivered to customers during the emergency.
(vi)
Telephone calls via code red.
(vii)
Vehicles with loud speakers in emergencies when telephone services are out or when unusually expedient notification is necessary.
(viii)
Webpage and Facebook.
(B)
Selection of the specific notification method (or methods) utilized depends on the nature and urgency of the crisis. The notifications would state the nature of the crisis, the actions requested of customers and the anticipated duration of the crisis, if known. Customers should be warned through brochures well in advance of any emergency with regard to the required responses to crisis situations.
(2)
Regional water planning group coordination.
A copy of this plan has been forwarded to regional water planning group for their review in order to ensure that the document is consistent with the approved regional water plan.
(Ordinance O-011414, sec. 1, adopted 1/14/14)