(a) 
A security water deposit shall be paid as set forth in the fee schedule found in appendix A of this code.
(b) 
Any customer whose water and sewer service has been discontinued twice due to nonpayment of water and sewer charges and who requests any additional service shall be required to pay all outstanding water and sewer debts and to put up a security deposit as set forth in the fee schedule found in appendix A of this code.
(c) 
Any customer applying for first-time water services with the city will be required to furnish the name of the city where the customer last had water service. If it is determined that there is an outstanding balance with that city for water or sewer service, a security deposit as set forth in the fee schedule found in appendix A of this code shall be required before water service is provided. If the customer has not previously had water service anyplace, the security deposit will be determined as set forth in subsection (a) above.
(d) 
All security deposits required by this section will draw no interest and will be refunded in full when the customer’s final bill is paid or will be applied to the balance owed after services have been terminated.
(Ordinance 205 adopted 9/8/1992; Ordinance 338 adopted 8/19/2003; 1993 Code, sec. 11.302)
Water service in the city for each month shall be charged for as provided for in the fee schedule found in appendix A of this code.
(Ordinance 338 adopted 8/19/2003; 1993 Code, sec. 11.301)
Sewer rates shall be as set forth in the fee schedule found in appendix A of this code.
(Ordinance 338 adopted 8/19/2003; 1993 Code, sec. 11.303)
(a) 
Consolidated billing.
Monthly billing for sanitation services shall be made as part of the water system billings. Payment for water service shall not be without payment of sewer and sanitation services due. Nonpayment of either service shall result in discontinuation of all services.
(b) 
Billing date.
Billing for utilities customers will occur on or before the 5th day of each month for water and wastewater used during the preceding month.
(Ordinance 205 adopted 9/8/1992; Ordinance 338 adopted 8/19/2003; 1993 Code, sec. 11.304)
(a) 
Payment for service will be considered late by the first day of business after the 15th day of each month. A payment deemed late will be assessed a penalty of 10% of the month’s service cost.
(b) 
A final notice will be mailed to each customer beginning the first day of business after the 15th day of each month. Such a notice will include a termination of service notice unless the monthly service bill plus the penalty has been paid prior to the termination date.
(c) 
On the first day of business after the 25th day of each month, and upon having had the final notice being mailed to the customer, the city shall have the right to terminate services, with such customers having a twenty-four hour waiting period for reconnection.
(d) 
The city manager will have the authority to develop a payment plan for any customer who may have difficulty in making the month’s payment or who is in arrears for a month’s payment. However, such a plan may not exceed 90 days in duration.
(Ordinance 338 adopted 8/19/2003; 1993 Code, sec. 11.305)
(a) 
Turning service on or off.
A service charge as set forth in the fee schedule found in appendix A of this code will be added to a customer’s water bill each time the customer moves to a different address within the city limits. The same service charge will be made to customers who request the city to turn off their water.
(b) 
Reconnect charge when service discontinued for nonpayment.
A reconnect charge as set forth in the fee schedule found in appendix A of this code will be made to customers whose services have been discontinued because of nonpayment. This amount plus the full amount of delinquent water, sewer, and sanitation debt and any applicable security deposit will be paid before services will be reinstated. If payment is made by a check which is returned for insufficient funds, services will be discontinued without further notice to the customer.
(c) 
Returned check charge.
A service charge as set forth in the fee schedule found in appendix A of this code will be made for every check returned for insufficient funds.
(d) 
After-hours charge.
The above charges will be applied for the designated services if such services are performed during regular working hours. An extra amount as set forth in the fee schedule found in appendix A of this code will be charged if the services are performed after 5:00 p.m. or on Saturdays, Sundays and holidays.
(Ordinance 176-A adopted 12/19/1991; Ordinance 223 adopted 9/13/1995; 1993 Code, sec. 11.306)
(a) 
If the owner believes his bill to be in error, he shall present his claim, in writing, at the city office before the bill becomes delinquent. Such claims, if made after the bill has become delinquent, shall not be effective in preventing discontinuance of service as heretofore provided. The owner may pay such bill under protest and said payment shall not prejudice his claim.
(b) 
The city will make special meter readings at the request of the owner. The fee shall be in the amount established by the fee schedule in appendix A of this code. If the special reading discloses that the meter was over-read, no charge for the special reading will be assessed.
(Ordinance 438 adopted 11/9/2010; 1993 Code, sec. 11.307; Ordinance adopting 2020 Code)