All fees for utility services furnished by the city shall be due on or before the 27th day of the month. If the 27th falls on a weekend or holiday, payment is due the following business day. On the 5th business day following the due date, a ten percent penalty shall be imposed.
(1967 Code, sec. 29-32; Ordinance 1019, sec. 2, adopted 11/27/06; 2008 Code, sec. 74-271; Ordinance 1187 adopted 11/3/20)
(a) 
In the event any customer of utility services furnished by the city does not pay the fees, plus any penalty, on or before the 5th business day following the due date, written notice shall be served on said customer by regular mail stating that utility services are subject to termination on the 12th business day following the due date.
(b) 
If payment of all delinquent fees is not made by the 12th business day following the due date, then such utility services are immediately subject to termination.
(c) 
If a customer has temporary difficulty paying the fees due for utility services, the city may, upon request, offer the customer a payment plan. A customer is not eligible for a payment plan if the customer has a failed payment plan in the prior 12 months. The payment plan shall require payment of one-half of the current balance due, with the remainder to be added to the customer’s regular bill on a monthly prorated basis for a period, at the city’s sole discretion, of up to six months. At the discretion of the city administration, if there are extenuating circumstances such as a pandemic shutting down businesses, a person with disabilities, a large gas or water leak at a location or other such situation, the terms of the payment plan may be adjusted on a case by case basis. If the customer does not agree with the city administration’s decision, he or she may present their case to the commission at the next agenda meeting. Until such meeting, utilities at the address will remain terminated. If such customer fails to pay both the payments required under the payment plan and the current monthly fees accruing to his account for ongoing utility services, such utility services shall be subject to termination immediately and no further payment plans will be available to such customer for a term of 12 months. Customer may have services resumed as outlined in section 13.02.123. No other payment plans shall be offered by the city except that provided in this subsection.
(d) 
If a customer has two checks returned by their bank, the city will no longer accept any checks from that customer. They will be required to pay by cash, money order, cashier’s check or credit/debit card.
(1967 Code, sec. 29-33; Ordinance 1019, sec. 2, adopted 11/27/06; 2008 Code, sec. 74-272; Ordinance 1187 adopted 11/3/20)
Any customer of utility services furnished by the city whose utility services have been terminated for nonpayment may have such services resumed by paying all outstanding fees, including penalties, and in addition a processing fee in the amount set forth in the fee schedule in appendix A of this code.
(1967 Code, sec. 29-34; Ordinance 1019, sec. 2, adopted 11/27/06; 2008 Code, sec. 74-273; Ordinance adopting 2020 Code; Ordinance 1187 adopted 11/3/20)