The city shall never be liable for any claim for property damage or for personal injury, whether such personal injury results in death or not, unless the person damaged or injured, or an authorized representative in his behalf, or if the injury results in death, the person who may have a cause of action under the law by reason of such death or injury, shall, within 60 days or within six months for good cause shown from the date the damage or injury was received, give notice in writing to the mayor and city council of the following facts:
(1) 
The date and time when the injury occurred and the place where the injured person or property was at the time when the injury was received.
(2) 
The nature of the damage or injury sustained.
(3) 
The apparent extent of the damage or injury sustained.
(4) 
A specific and detailed statement of how and under what circumstances the damage or injury occurred.
(5) 
The amount for which each claimant will settle.
(6) 
The actual place of residence of each claimant by street, number, city and state on the date the claim is presented.
(7) 
In the case of personal injury or death, the names and addresses of all persons who, according to the knowledge or information of the claimant, witnessed the happening of the injury or any part thereof and the names of the doctors, if any, to whose care the injured person is committed.
(8) 
In the case of property damage, the location of the damaged property at the time the claim was submitted along with the names and addresses of all persons who witnessed the happening of the damage or any part thereof.
(Ordinance 361 adopted 3/28/18)
No suit of any nature whatsoever shall be instituted or maintained against the city, unless the plaintiff therein shall ever prove that previous to the filing of the original petition the plaintiff applied to the city council for redress, satisfaction, compensation, or relief, as the case may be, and that the same was by vote of the city council refused.
(Ordinance 361 adopted 3/28/18)
All notices under this article shall be served upon the mayor at the following location: 4010 Bee Cave Road, West Lake Hills, Texas.
(Ordinance 361 adopted 3/28/18; Ordinance 2025-011 adopted 8/13/2025)
The notice requirements of this article shall be waived if the city has actual knowledge of death, injury or property damage likely to result in a claim against the city. The city shall not be deemed to have actual knowledge unless that knowledge is attributable to an appropriate city official whose job duties include the authority to investigate and/or settle claims against the city.
(Ordinance 361 adopted 3/28/18)
The written notice required under this article shall be sworn to by the person claiming the damage or injuries or by someone authorized by him to do so on his behalf. Failure to swear to the notice as required herein shall not render the notice fatally defective, but failure to so verify the notice may be considered by the city council as a factor relating to the truth of the allegations and to the weight to be given to the allegations contained therein.
(Ordinance 361 adopted 3/28/18)
Before the city shall be liable for any continuing injuries, such as but not limited to those in the nature of nuisance, the person claiming damage must give notice in accordance with the requirements of this article.
(Ordinance 361 adopted 3/28/18)