All water rates are set forth in the fee schedule in the appendix of this code.
Editor’s note–To avoid future supplementation of this section, the history note has been omitted.
(Ordinance O1009 adopted 2/24/00)
(a) 
Single family residence sewerage customers, who are not also water customers of the city, shall pay a flat rate charge as provided for in the fee schedule in the appendix of this code.
(b) 
Any occupied structure within the city which has city water and/or sewerage service available to it and said service is located adjacent to said property on which the structure is located, shall pay the minimum service charges set forth in the fee schedule in the appendix of this code
Editor’s note–To avoid future supplementation of this section, ordinances amending the fees will not be included in the history note.
(Ordinance O1009 adopted 2/24/00)
In computing the amount of the charge for sewer service rendered a commercial or industrial user, any amount of water consumed in a product or process and not returned to the sewerage system, shall be deducted from the user's total monthly water consumption. It shall be the sole obligation and responsibility of the commercial or industrial user to furnish the city with the necessary information to reasonably determine the amount of water so consumed in the product or process.
(1996 Code of Ordinances, Chapter 11, Article 3.00, Section 3.04)
In cases where a water meter shall fail, from any cause, to register water usage and consumption for any month or portion thereof, the division is hereby authorized, in its discretion, to compute the estimated actual usage and make charges for water and sewer service on the basis of an average of the metered or registered usage during the three (3) months immediately proceeding.
(1996 Code of Ordinances, Chapter 11, Article 3.00, Section 3.05)
(a) 
No deduction or adjustment of the charges made for water or sewer service shall be made on any account whether it is due to water lost or wasted as the result of leaks in fixtures, frozen pipes or other causes, without the approval of the city manager following a thorough and complete investigation of the circumstances surrounding such loss or waste and proof that repairs were made. If an adjustment is approved, the water will be billed at the Denison water rate.
(b) 
For a commercial customer which does not have a maximum sewer rate, a deduction or adjustment of the sewer service charges may be made on accounts that have lost water which does not enter into the sewer system as a result of leaks in fixtures, frozen pipes or other causes. The adjustment for the sewer rate will be based on the average over the last six months.
(Ordinance 1092, sec. A, adopted 5/17/05)
(a) 
Deposit.
(1) 
Each purchaser or consumer of city water and/or sewer service, at the time of making application for said service, shall make a deposit with the city as provided for in the fee schedule in the appendix of this code.
(2) 
The charges for water service and sewer service established by this article shall be chargeable as a lien and legal charge against the deposit made pursuant to this section.
(3) 
User deposits shall not bear interest.
(b) 
Service Connection Fee.
Each purchaser or consumer of city water and/or sewer service, at the time of making application for said service, shall be charged for a service connection fee with the city, as provided for in the fee schedule in the appendix of this code.
Editor’s note–To avoid future supplementation of this section, ordinances amending the fees will not be included in the history note.
(1996 Code of Ordinances, Chapter 11, Article 3.00, Section 3.07; Ordinance 1021 adopted 3/13/01; Ordinance 1288 adopted 6/5/12)
The city shall render bills for water and sewer charges prescribed by this article in monthly cycles, as may be convenient, and the monthly bills shall be due and payable at the city hall as follows:
(1) 
Billing cycle one (1).
All accounts on billing cycle one shall be billed on the 22nd day of each month following the period for which such service was rendered, and such bills and accounts shall be due and payable by the 8th day of the following month.
(2) 
Billing cycle two (2).
All accounts on billing cycle two shall be billed on the 11th day of each month following the period for which such service was rendered, and such bills and accounts shall be due and payable by the 27th day.
(3) 
Accounts not paid in full when due shall be subject to a ten percent (10%) late charge. There will be a late charge equal to ten percent of the outstanding bill added to a customer’s account for payments not received by the close of business on the due date.
(Ordinance 1389 adopted 5/1/17)
If any utility account fails to pay the bill for water service and/or for sewer service rendered to such address by the city before the expiration of ten (10) days after the date on which such bill is due and payable, the water service of such person shall be discontinued, and such services shall not again be resumed until such person shall have paid the delinquent water and sewer bill in full, together with a reconnection fee as provided for in the fee schedule in Appendix A of this code. Notices will be mailed to customers who have not paid by the due date; the notice will include the date after which service will be terminated if not paid, and no further notice will be given. It shall be unlawful for any person, other than a duly authorized employee of the city, to reconnect such service. If a utility account has no late payments in the preceding twelve-month period or if the balance due is less than $100.00, the city manager has authority to waive the disconnection procedures for thirty (30) days.
(1) 
Extension Agreements.
The city in its sole discretion may permit a user to execute an agreement for extension of the due date when extenuating circumstances exist which prevent the payment of utility charges by the date due. Extension agreements are subject to the following conditions:
(A) 
No extension shall be granted for a period greater than two (2) weeks.
(B) 
If the payment is not made by the date agreed upon, service shall be discontinued until all charges due are paid in full. If an extension payment is not made by the date agreed upon, the customer shall be ineligible for another extension agreement for a six-month period.
(C) 
No more than three (3) extension agreements per a six-month period shall be authorized.
(D) 
Late charges will be applied to the account balance for which the extension is granted.
(E) 
No extension agreement shall be authorized after service has been discontinued for a delinquent payment or for a dishonored check. A customer requiring an extension agreement shall enter into said agreement prior to having service disconnected.
(F) 
All extension agreements are subject to the approval of the city manager or his designee.
(G) 
The city manager or his/her designee shall have the authority to waive extension requirements, one (1) time per customer account, when extenuating circumstances exist which prevent the payment of utility charges by the date due providing payment in full is scheduled to be completed within thirty (30) days.
(2) 
Minimum Payment.
Under extenuating circumstances, the city will allow a user to make a partial payment on their account to avoid service disconnection provided the partial payment reduces the account balance to a minimum of $50.00 and the remaining balance is paid in full prior to the next billing cycle.
(3) 
Payment Agreements.
From and after May 1, 2017, for existing delinquent accounts and accounts going delinquent thereafter, arrangements for satisfying the delinquency and continuing service may be negotiated between the user/customer and the city in a manner consistent with the provisions of this chapter. Such negotiated arrangements shall be in writing and signed by the person responsible for the payment of the water/sewer service account. In no event shall any account be continued beyond twelve (12) months following the date of the negotiated agreement. Delinquent amounts covered under the payment agreement are not subject to late fees.
(Ordinance 1389 adopted 5/1/17)
The city shall provide all water and sewer customers with the option of having their bills be automatically deducted from their checking account. Customers must submit an application of authorization agreement for direct payments. Upon receiving the application the city will start deduction on the next billing cycle. The customer will still receive a bill, but with a note on the bottom stating that bill was automatically deducted. If the customer wishes to cancel the automatic deduction, they must submit in writing 30 days before the final withdraw is to be placed.
Ordinance O1007 adopted 2/13/01)