(a)
Customers are responsible for all water usage as indicated by the meter reading. If a customer requests a meter to be removed or checked for accuracy, the customer will be required to complete a water meter accuracy request form available from the city. Meters removed for testing are tested by an independent entity, and an accuracy report is returned to the city. Customers will be billed $50.00 if test results indicate that the meter was working within the acceptable limits of AWWA (American Water Works Association). Meters that indicate a percentage read of 105% or more will be given a credit equal to the amount of overage for the previous month billing and the meter will be repaired or replaced. The city reserves the right to replace water meters for any reason.
(b)
Customers that request meters to be re-read after the city has already verified the reading will be charged a $10.00 fee for re-reads when there is no indication to city staff from the re-read(s) that the meter is not accurate. The customer must complete a water meter re-read request form available from the city.
(c)
Customers that request and insist that their meter be replaced must pay for the cost of the meter prior to the meter being replaced. The fee for the replacement meter is established by the board of aldermen.
(Ordinance 2019-08-19-H adopted 8/19/19)