(a)
The city will make all reasonable efforts to prevent service interruptions and, when such interruptions occur, to reestablish service within the shortest time consistent with safe operating principles.
(b)
The city is not and shall not be responsible for any loss or damage due to or occasioned by failure of service from any cause, including but not limited to, the breakage of any line, the failure of any equipment, or any failure or interruption or due to any act of God, including any failure in the consumer’s lines, apparatus, connections, or equipment.
(c)
In the event of a national, state, or local emergency or a natural disaster resulting in the disruption of normal service, the city may find it necessary and in the public interest to interrupt service to other customers in order to provide temporary service to civil defense or other emergency service agencies until normal service can be restored.
(d)
If the city responds to a customer’s call to investigate a service interruption or failure and if the failure of the line, equipment or attachments thereof, which by this article are the responsibility of the consumer, the charge of the actual costs incurred by the city in making such service call, including the cost of equipment and personnel, may be added to the service bill of the customer for the next billing period.
(Ordinance 169-05, sec. 13, adopted 2/24/05)