If there shall be erected any obstruction to a water meter, whether by fencing or otherwise, which causes an employee of the city to have to go through, over, or under said obstruction to enable the employee access to the water meter, then the water meter will be moved by a city employee at the expense of the customer with such expense being added to the customer’s subsequent water bill if not paid.
(Ordinance 97-004 adopted 8/14/97)
All water shall be furnished on a metered basis and a separate meter shall be installed, at the customer’s expense, for each single-family residence (whether traditional, manufactured, or motor homes) and business establishment, except by consent of city council in regard to a meter serving the entire building (for example, a strip shopping center) or property served with water and sewer. There shall be no dual connection(s) or more than one user on a single residential meter.
(Ordinance 2006-15 adopted 12/14/06)
(a) 
Water leakage.
When a customer experiences a substantial increase in his or her water or wastewater usage from a hidden water leak except as provided in subsection (b), the department will provide a leak adjustment credit upon compliance with this section.
(b) 
Non-qualifying leaks.
Leak adjustment credits shall not be granted for the following types of leaks or causes:
(1) 
Leaks or malfunctions in irrigation systems, regardless of cause or location;
(2) 
Leaks from faucets, spigots, toilets, valves, pools, water heaters, circulation pumps, or other mechanical or electrical devices; or
(3) 
Any leak or water loss resulting from negligence or failure to repair known issues.
(c) 
Documentation of repair.
The department will adjust a bill only if a customer presents a plumber's invoice, or a written statement prepared by the customer which indicates that the leak has been repaired, the type of repairs made, and a dated receipt for materials if the repair was performed by the customer. The repair date must correspond to the billing cycle in which the excessive usage occurred. The director may request additional information before determining if a water leak was reasonably detectable based upon facts presented to the director.
(d) 
Timely request.
The adjustment request must be submitted within ninety (90) days of the billing date reflecting the excessive usage.
(e) 
Only one (1) leak adjustment shall be granted per premises within any twelve (12) month period.
(f) 
If a leak adjustment is approved, the amount credited shall be calculated as follows:
(1) 
Determine the customer's average consumption using the lower of either:
(A) 
The average of the three months immediately preceding the affected billing cycle(s); or
(B) 
The same billing period from the prior year.
(2) 
The department will adjust the amount up to one-half the total amount of the largest bill in the three (3) month period described in subsection (1).
(3) 
The customer shall be credited with the difference between the amount originally billed and the adjusted amount calculated in subsections (1) and (2).
(g) 
The cost of plumbing repairs or private property damage shall not be reimbursable.
(h) 
The director may establish additional rules and procedures for water leak adjustments consistent with this section.
(Ordinance 2026-02-02 adopted 2/19/2026)