Note: Prior ordinance history: Ord. Nos. 1475 and 1776.
As used in this chapter:
"Illegally parked vehicle"
means any vehicle that is parked in violation of the laws of the City, County of Orange or the State of California.
"Official police tow"
means a tow service which is under contract with the City to respond to police-initiated requests for tow services.
"Owner"
means and includes every person, partnership, firm, or corporation owning or controlling any tow truck.
"Public automotive storage facility"
means any vehicle storage facility which provides to the public the service of storing or holding vehicles.
"Tow services"
means any service where vehicles are towed or otherwise moved from one place to another.
"Tow truck"
means any vehicle or device used to tow or otherwise remove vehicles from one place to another. This includes a motor vehicle which has been altered or designed and equipped for, and used in, the business of towing vehicles by means of a wheel lift, crane, hoist, tow-bar, tow-line rollback, or dolly or is otherwise used to render assistance to other vehicles.
"Tow truck driver"
means and includes a person who drives or is in actual physical control of a tow truck.
(2316 § 1, 1995; 2808 § 1, 2012)
As used in this chapter, "tow operation" or "tow service" means the activity of towing and/or storing of vehicles, including the removal of vehicles from private property, and the performance of other services incidental to towing, for compensation within the City, and shall include any official police tow service, designated by City Council resolution.
(2316 § 1, 1995; 2808 § 1, 2012)
A. 
The provisions of this chapter shall not apply to any towing operation that:
1. 
Provides tow services exclusively to members of an association, automobile club or similar organization, and receives remuneration only from the sponsoring association, automobile club or similar organization;
2. 
Provides tow services without charge or fee for other vehicles owned or operated by the individual or organization furnishing the tow service;
3. 
Provides tow service for other vehicles owned or operated by the individual or organization furnishing the tow service, but which are being operated under terms of a rent or lease agreement or contract, and such towing is performed on a nonprofit basis or the fee is part of the rent or lease agreement or contract;
4. 
That provides tow service for vehicles in the City on a nonemergency towing assignment. A nonemergency includes the towing of vehicles that have been involved in a collision, but have been removed from the scene; that have experienced mechanical failure, but have been removed from the roadway and no longer constitute a hazard; or that, being mechanically operative, are towed for convenience. All nonemergency towing assignments require authorization from the registered owner, legal owner, driver, or other person in control of the vehicle. Persons soliciting for such nonemergency towing assignments within the City shall operate within the provisions of this chapter and are required to have a permit.
B. 
The above exemption from regulatory provisions of this chapter does not constitute an exemption from business tax.
(2316 § 1, 1995; 2808 § 1, 2012)
Except the exemptions in Section 5.52.030, no person, company or corporation shall engage in, manage, conduct or operate a towing service business within the City, including towing and/or storing of vehicles from private property, in the absence of a towing operation permit issued pursuant to the provisions in this chapter and a business tax certificate issued pursuant to Chapter 5.01.
(2316 § 1, 1995; 2808 § 1, 2012)
A. 
The tow service permittee shall carry in each tow truck an original or a photocopy of a current business tax certificate and a valid tow service permit. The tow service permittee or its drivers shall on demand show the current business tax certificate and a valid tow service permit to a police officer or a person duly authorized to enforce this Code.
B. 
Every tow truck driver shall have on his or her person a valid tow truck driver's permit issued pursuant to this chapter when driving a tow truck in the City. The permit shall bear the name, physical description, thumb print, photograph of the permittee, and the name of the tow service employing the permittee.
1. 
The tow truck driver on demand shall show the permit to a police officer or a person duly authorized to enforce this Code.
2. 
It is the obligation of tow service permittee to insure that the tow truck driver's permit is returned to the Police Department immediately upon suspension, revocation, or termination of employment of the tow driver.
(2316 § 1, 1995; 2808 § 1, 2012)
A. 
Any person, company or corporation desiring to obtain or renew a tow operation permit to engage in, manage, conduct, or operate a towing service within the City shall apply as provided in Section 5.52.090 of this chapter.
B. 
Each application submitted will be accompanied by a nonrefundable application fee as established by City Council resolution.
(2316 § 1, 1995; 2808 § 1, 2012)
A. 
Every person, whether acting as an individual owner, employee of the owner, operator or employee of the operator, or whether acting as a mere helper for the owner, employer or operator, or whether acting as a participant or worker in any way, who operates or conducts a towing service pursuant to this chapter without first obtaining a permit from the City or who shall violate any provisions of this chapter, shall be guilty of a misdemeanor.
B. 
Each person shall be guilty of a separate offense for each and every day or portion thereof during which any violation of any of the provisions of this chapter is committed, continued or permitted to be committed or continued.
C. 
Any tow service establishment operated, conducted or maintained contrary to the provisions of this chapter is unlawful and will be considered a public nuisance, and the City Attorney may, in addition to or in lieu of prosecuting a criminal action hereunder, commence an action or actions, proceeding or proceedings for the abatement, removal from and of, in the manner provided by law and shall take such other steps as deemed necessary and shall apply to such court or courts as may have jurisdiction to grant such relief to abate or remove such tow services from the City.
(2316 § 1, 1995; 2808 § 1, 2012)
A. 
The City shall keep all information provided on applications for tow service permits confidential, pursuant to any state laws.
B. 
The completed application shall include but is not limited to the following:
1. 
If a sole proprietor, the full name, date of birth, driver's license number, business and residence address of the applicant; or if a corporation, its name, date and place of incorporation, address of its principal place of business, and the names of its principal officers, together with their respective residence addresses; or if a partnership, association or unincorporated company, the name of the partners, or the persons comprising such association or company, and the business and residence of each partner and person;
2. 
The addresses of all available public automobile storage facilities that the applicant will use for the storage of towed vehicles;
3. 
Written proof that the applicant is over 18 years of age;
4. 
The names, addresses and driver's license number, and all information required of all tow truck drivers employed by the applicant. The applicant will provide this information for any change in employee status within 10 business days from the date of the change, after the issuance of the permit;
5. 
The year of manufacture, make, model, vehicle identification number, license number, unladen weight, load gross vehicle weight rating (GVWR) capacity weight and type of each tow unit which the applicant proposes to use in the operation of the business;
6. 
The business, occupation or employment history of the applicant for the three years immediately preceding the date of the application;
7. 
The business license and permit history of the applicant, owner or profit interest holder in the tow service;
8. 
All criminal convictions or proceedings in which a plea of guilty or nolo contendere was entered including vehicle code violations;
9. 
A certificate of insurance pursuant to Section 5.52.130;
10. 
Any other identification and documentation that is reasonably necessary to effectuate the purpose of this chapter.
(2316 § 1, 1995; 2808 § 1, 2012)
A. 
Any applicant for a permit pursuant to these provisions shall first obtain, complete and return a business tax application to the business tax office. A letter of business intent will be prepared in triplicate by the business tax clerk to be hand carried by applicant to the Police Department. The applicant shall obtain a permit application at the Police Department, complete and return along with a copy of the company's insurance policy to the Police Department. The Chief of Police or his or her designee, shall have a reasonable time in which to investigate the application and the background of the applicant. Based upon such investigation, the Chief of Police, or his or her designee, shall issue a permit or deny same.
B. 
The City Building Division and the Fire Department, on request of the Chief of Police, shall inspect the premises proposed to be devoted to that of a public automobile storage facility and shall make recommendations to the Chief of Police or his or her designee.
C. 
The Police Department Traffic Division shall inspect the tow trucks and towing equipment and make recommendations to the Chief of Police or his or her designee.
D. 
The Chief of Police or his or her designee shall not issue a permit if, based upon his or her investigation, he or she finds any one or more of the following:
1. 
Evidence shows that the permit applicant has deliberately falsified or not completed the application;
2. 
The permit applicant fails to furnish the information and documents required by this chapter;
3. 
The preceding record of such permit applicant reveals a conviction or a plea of nolo contendere or guilty of a misdemeanor or felony crime involving sexual offenses or moral turpitude or a felony involving sale or use of a controlled substances within the last 10 years;
4. 
The applicant has been convicted or pled nolo contendere or guilty to a misdemeanor or a felony crime involving theft or embezzlement within the last 10 years;
5. 
The preceding record reveals that the permit applicant permitted, through an act of omission or commission, his or her employees or agent to engage in any type of offense, misdemeanor, or felony, involving moral turpitude. Under such circumstances, the conduct of the applicant's employee or agent, if such conduct resulted in a conviction or a plea of nolo contendere or guilty, will be considered imputed to the permit applicant for purposes of denial;
6. 
An inspection or investigation by the City Building Division, Police Department, or Fire Department reveals a deficiency, violation or course of conduct that endangers the peace, health, safety, and general welfare of the public;
7. 
The operation as proposed by the applicant, if permitted, would not comply with all applicable laws including, but not limited to, the Garden Grove Municipal Code;
8. 
The applicant is not 18 years old or older;
9. 
The applicant has a record of excessive violations of the vehicle code which has resulted in the suspension or revocation of their driver's license or a second driving under the influence or reckless driving conviction within the last three years;
10. 
The applicant is unable to produce an insurance policy as described in Section 5.52.130;
11. 
The tow trucks or towing equipment of the applicant failed the initial inspection and the applicant was unable to make the necessary repairs to pass a reinspection by the Police Department Traffic Division;
12. 
The applicant, his or her agent, or any person connected or associated with the applicant as partner, director, officer, stockholder, associate or manager has been refused a tow operation permit or had a tow operation permit suspended or revoked by another city, within a year of applying for a tow operation permit with the City.
E. 
In the event the permit is denied by the Chief of Police or his or her designee, written notice of such denial shall be given to the applicant specifying the grounds for such denial. Notice of the denial of the permit shall be deemed to have been served upon personal service of the applicant or when deposited in the United States mail with postage prepaid and addressed to the applicant at his or her last known address. Within 15 business days from date of denial, any person denied a permit pursuant to these provisions may request a hearing, as described in Section 5.52.420.
(2316 § 1, 1995; 2808 § 1, 2012; 2830 § 1, 2013)
A permit shall expire after a term of one year. The permit can thereafter be renewed. Applications for renewal shall be subject to all provisions of this chapter and Chapter 5.01.
(2316 § 1, 1995; 2808 § 1, 2012)
Nothing herein shall constitute a waiver of the requirements for the issuance and possession of a business tax certificate.
(2316 § 1, 1995; 2808 § 1, 2012)
The tow service permittee shall file with the Police Department Traffic Division and will keep in full force and effect, a certificate of insurance, insuring the public against any loss or damage that can result to any person or property from the performance of towing service activities or any incidental acts required by this chapter.
(2316 § 1, 1995; 2808 § 1, 2012)
The minimum liability limits shall be as follows:
A. 
For injury to any one person or death of any one person in any one accident or occurrence, $1,000,000.00;
B. 
For injury to two or more persons or death of two or more persons in any one accident or occurrence, $1,000,000.00;
C. 
For damage or destruction of property in any one accident, $50,000.00;
D. 
All policies shall contain a provision for the continuing liability up to the full amount of the penalty, notwithstanding any recovery;
E. 
The policy shall contain a provision or endorsement that the policy shall not be changed, canceled or terminated until notice in writing has been given to the Police Department Traffic Division, at least 30 days prior to the time the cancellation shall become effective;
F. 
The tow service shall maintain workers compensation insurance if applicable. The tow services shall require all subcontractors to provide workers compensation insurance;
G. 
Endorsements for the policies shall designate the City as additional insured. The tow service shall provide to the City proof of insurance in the form of a certificate of insurance or an endorsement form signed by an authorized representative of the insurance company. The forms shall be approved by the insurance administrator.
(2316 § 1, 1995; 2808 § 1, 2012)
No tow service permittee shall conduct a towing operation at a location other than the location specified in the permit.
(2316 § 1, 1995; 2808 § 1, 2012)
Tow service permits shall not be transferable except as provided herein. Business tax certificates are nontransferable.
(2316 § 1, 1995; 2808 § 1, 2012; 830 § 2, 2013)
When a towing operation for which a permit has been issued is sold or transferred to one of the transferees listed in this section, the Chief of Police or his or her designee may endorse a change of ownership on such permit upon written application by the transferee. Only the following transferee or successors shall be entitled to such transfer of the permit:
A. 
Duly qualified representatives of permittee regularly appointed by the courts of competent jurisdiction, assignees for the benefit of creditors, and spouses or children of permittee;
B. 
The surviving partner or partners of a dissolved partnership;
C. 
A new partnership consisting of the members of a predecessor partnership, plus their spouse or spouses of any such members;
D. 
A new corporation, organized and controlled by an individual or unincorporated permittee for the purpose of acquiring, or which has acquired the assets of the business previously owned and operated by the permittee;
E. 
Upon dissolution of a closely held corporation, the stockholders to whom the assets are distributed.
(2316 § 1, 1995; 2808 § 1, 2012)
A transferee or successor entitled to a transfer of permit must file an application for the transfer with the Chief of Police within 30 days after he or she assumes control of the towing operation. The Chief of Police or his or her designee may require evidence of the transfer of ownership or control as he or she deems necessary. A fee equal to 50% of the original fee for the permit shall accompany the application.
(2316 § 1, 1995; 2808 § 1, 2012)
The Chief of Police or his or her designee may allow the transfer of the permit to a transferee if he or she finds the transfer will not adversely affect the peace, health, safety, convenience and general welfare of the public, and the transferee possesses the qualifications required of original applicants.
(2316 § 1, 1995; 2808 § 1, 2012)
Any person conducting a towing operation shall maintain a physical location from which said business is conducted. Such physical location shall provide an office with an adjacent yard for vehicle storage. Such location, whether situated within or outside the City, shall be approved by the Chief of Police or his or her designee, prior to a permit being issued. A permittee may establish and maintain an additional location with-in or outside the City as a yard for vehicle storage. Such additional location shall be approved by the Chief of Police, or his or her designee.
(2316 § 1, 1995; 2808 § 1, 2012)
Where no conflict exists with the City's zoning regulation or other provisions of this Code, a change of location may be endorsed on the permit by the Chief of Police, or his or her designee. A change of location form must be submitted to the Business Tax Office and the Police Department Traffic Division, accompanied by a change of location fee as established by City Council resolution.
(2316 § 1, 1995; 2808 § 1, 2012)
A. 
The tow service shall maintain business records of the tow service including: a description of the vehicle, nature of service, time, location, tow truck driver handling the call and an itemized total charge. Inspection of these business records by the Garden Grove Police shall be limited to issues pertaining to a violation of the suspension or revocation criteria set forth in this chapter.
B. 
The tow services shall maintain these records at the permittee's business office and shall be kept for a minimum period of two years plus the current year. The year is based on the calendar year.
(2316 § 1, 1995; 2808 § 1, 2012)
A. 
An initial inspection of each tow service's facility or facilities, records, vehicles and equipment will be conducted by the Police Department Traffic Division and/or the California Highway Patrol.
B. 
Subject to subsection C of this section, and in addition to any inspections conducted by the California Highway Patrol, with the exception of the tow services on the police rotational tow list, which shall be subject to inspection by the Police Department up to two times per year (semi-annually), all other tow service permittees' towing equipment, facility or facilities shall be subject to inspection up to one time per year (annually) with notice, during normal business hours by the Police Department Traffic Division, and a report filed thereon.
C. 
Notwithstanding subsection B of this section, each tow service permittee's towing equipment, facility or facilities can be inspected with cause, with 24 hours' notice, during normal business hours by the Police Department Traffic Division, and a report filed thereon. The Police Department may rely on inspections conducted by the California Highway Patrol. If any deficiencies or equipment violations are discovered during any Police Department of California Highway Patrol inspection, the tow service will be so advised in writing. The tow service will be given 10 business days to rectify the deficiency or violation. Failure to comply may result in the tow service permit being suspended.
D. 
If in the opinion of the Police Department Traffic Division, the deficiencies or equipment violations which are discovered during any Police Department or California Highway Patrol inspection prevent any vehicle from being operated in a safe manner, the vehicle shall be taken out of service. Failure to comply may result in the tow service being suspended.
(2316 § 1, 1995; 2808 § 1, 2012; 2830 § 3, 2013)
Inspections and reinspection fees shall be established by City Council resolution. Inspection and reinspection fees are nonrefundable.
(2316 § 1, 1995; 2808 § 1, 2012)
With the exception of tow service calls dispatched to rotation tow services by the Police Department, a tow service permittee or a tow truck driver shall not attach a vehicle to a tow truck without first receiving written authorization to do so by the registered owner, the legal owner, driver, or other person in control of said vehicle. Such authorization shall list the service offered and the rates required. A copy of such authorization shall be furnished to the person authorizing the tow, and shall list the name, address and telephone number of the towing service business and the days and hours the business is open for the release of vehicle. The authorization shall also be signed by the tow truck driver performing the authorized service.
(2316 § 1, 1995; 2808 § 1, 2012)
A. 
A permittee shall furnish an itemized statement to the person authorizing the towing service, or his or her agent. Such permittee shall furnish an itemized statement of service performed including, labor and special equipment used in towing the vehicle upon the request of:
1. 
The registered owner; or
2. 
The legal owner; or
3. 
The insurance carrier of either subdivision 1 or 2 of this subsection; or
4. 
The duly authorized agent of any of the foregoing.
B. 
Such permittee shall furnish a copy of the statement to any person authorized to receive the statement without demanding payment as a condition precedent.
(2316 § 1, 1995; 2808 § 1, 2012)
A. 
The tow service permittee shall provide for the release of vehicles Monday through Friday from 8:00 a.m. to 5:00 p.m. excluding officially recognized holidays. A tow service permittee may additionally release vehicles on other days and hours.
B. 
Upon application to the Chief of Police, or his or her designee, and a showing of a hardship by the permittee, an adjustment in the days and hours during which vehicles may be released may be made.
(2316 § 1, 1995; 2808 § 1, 2012)
A. 
The permittee shall maintain on file with the Police Department a current schedule of rates and charges for each offered service. No charges other than the rates and charges specified in such schedule shall be made, except:
1. 
The rates for towing and storage of illegally parked vehicles removed from private property shall not be more than the rates established for the tow services on the police tow rotation.
2. 
All tow services on the Police Department tow rotation list shall charge reasonable fees for police rotation calls. The rates or fees charged by the tow service for accident or impound calls will be those fees as established by the Chief of Police or his or her designee. Rates or fees per tow shall include all cleanup per California Vehicle Code Section 27700.
B. 
A tow service shall post and maintain, conspicuously, in the office and/or any location where customer's financial transactions take place, a list of the rates and charges for all service offered.
C. 
When a tow service makes a change in rates and charges, it shall provide the Police Department Traffic Division a copy of the new schedule of rates, at least 10 business days prior to becoming effective. A duplicate copy of such notice shall be posted next to the schedule of the existing rates and charges for a period of 10 business days in the office of the tow service permittee.
D. 
Each tow truck shall carry a printed copy, listing the charge rates for each service provided by the tow operator for the general public.
E. 
When requested, the tow truck driver shall allow a citizen, whose car is being towed, or a police officer or other designated employee of the City to review the rate list.
F. 
Rates for lien fees are to comply with the California Vehicle Code, Section 22851.12.
G. 
Payment of tow fees shall be accepted as prescribed within California Vehicle Code Section 22651.1 by cash or a valid bank card or, at the option of the tow service, check or other acceptable forms. The tow service shall keep a reasonable amount of cash on hand to make change for cash transactions during normal business hours.
(2316 § 1, 1995; 2808 § 1, 2012)
In the performance of the services by the tow service, the tow service shall act and be an independent contractor and not an agent or employee of the City, and shall obtain no rights or any benefits which accrue to the City's employees.
(2316 § 1, 1995; 2808 § 1, 2012)
The tow service shall not contract with any other entity to perform the services required without the written approval of the Police Department. Neither this agreement nor any interest may be assigned voluntarily or by the operation of law, without the prior written approval of the Police Department. If the tow service is permitted to subcontract any part of this agreement, the tow service shall be fully responsible to the City for the acts and omissions of the subcontractor as it is for the acts and omissions of persons directly employed. There shall be no contractual relationships between any subcontractor and the City. All persons engaged in the work, including subcontractors, will be considered employees of the tow service. The City will deal directly with the tow service permittee.
(2316 § 1, 1995; 2808 § 1, 2012)
A. 
No permittee shall make any repair or alteration to a vehicle without first being authorized by:
1. 
The registered owner; or
2. 
The legal owner; or
3. 
The insurance agent of either subdivision 1 or 2 of this subsection; or
4. 
The authorized agent of any of the above.
B. 
Parts, personal property or accessories shall not be removed from any vehicle without authorization except as necessary for security purposes. Under such circumstances, the parts, personal property or accessories removed; stored in the business office and shall be listed on an itemized statement and a copy of this statement shall be placed in the vehicle. This section shall not be construed as prohibiting the permittee from making emergency alterations necessary to permit the removal by towing of such vehicle.
(2316 § 1, 1995; 2808 § 1, 2012)
The provisions of this chapter shall be applicable to all persons and businesses described herein whether the herein described activities were established before or after the effective date of this chapter, except those in business as of the date of the enactment of the ordinance codified in this chapter shall have 30 days to comply with the terms herein.
(2316 § 1, 1995; 2808 § 1, 2012)
Unless specifically approved by the Police Department, a tow service which is issued a permit to tow, and/or store vehicles, or impound illegally parked vehicle from private property is not an official police tow. The tow service shall not display, either on the premises or on a tow truck any words, insignia, or other indication that the tow truck service is an official police tow truck service.
(2316 § 1, 1995; 2808 § 1, 2012)
The City shall keep all information provided on applications for tow truck drivers confidential, pursuant to any state laws.
1. 
No person shall operate or drive a tow truck, as defined in subsection (a) of Section 615 of the California Vehicle Code without a written tow truck driver's permit from the Chief of Police to act as a tow truck driver.
2. 
No person shall be employed as a tow truck driver until such time as said person has received a written permit from the Chief of Police to act as a tow truck driver.
3. 
Tow truck driver's permit issued pursuant to the provisions of this chapter, unless sooner revoked, suspended or canceled, shall be effective for a period of two years from the date of issuance and can be renewed for successive two-year periods of time. Applications for renewal shall be treated as an application for a tow truck driver's permit, subject to all applicable provisions of this title. Applications for renewal, and the appropriate fee, shall be filed with the Chief of Police not later than 30 days before the expiration of the tow truck driver's permit.
4. 
It shall be the responsibility of the tow service permittee to have all tow truck drivers in their employ obtain a tow truck driver's permit from the Chief of Police.
5. 
An application for a tow driver's permit shall be obtained from the Police Department. The completed application shall be returned to the Police Department accompanied by a nonrefundable fee, in an amount established by a City Council resolution and shall contain the following information:
a. 
The full name, date of birth, place of birth, driver's license number, resident address, and the name and business address of his or her employer;
b. 
The occupation and employment history of the applicant for three years immediately preceding the date of the application;
c. 
Written proof that the applicant is over 18 years of age;
d. 
All criminal convictions or proceedings in which a plea of guilty or nolo contendere was entered including vehicle code violations;
e. 
Two complete sets of the applicant's fingerprints;
f. 
Other identification and documentation as reasonably necessary to effectuate the purpose of this chapter.
6. 
The Chief of Police, or his or her designee, within 30 days or longer upon a showing of good cause, shall conduct an investigation of the applicant, and the application for a tow truck driver's permit may be denied within the same period of time for any one of the following:
a. 
Evidence showing the applicant has deliberately falsified the application or omitted information requested on the said application;
b. 
The applicant fails to furnish the information and documents required by this chapter;
c. 
The preceding record of the permit applicant reveals a conviction or a plea of nolo contendere or guilty of a misdemeanor or a felony crime involving sexual offenses or moral turpitude or a felony involving sales or use of a controlled substance within the last 10 years;
d. 
The applicant is not of the age of 18 years or older;
e. 
The applicant has a record of excessive violations of the vehicle code which has resulted in the suspension or revocation of their driver's license or a second driving under the influence or reckless driving conviction within the last three years;
f. 
The applicant does not hold a valid California driver's license or any certificate or license applicable to his or her job as a tow truck driver, as required by federal, state or county laws and/or regulations;
g. 
The applicant has been convicted or pled nolo contendere or guilty to a misdemeanor or a felony crime involving theft or embezzlement within the last 10 years;
h. 
The applicant is a narcotics offender or uses dangerous drugs.
7. 
In the event the permit is denied by the Chief of Police or his or her designee, written notice of such denial shall be given to the applicant specifying the grounds for such denial. Notice of the denial of the permit shall be deemed to have been served upon personal service of the applicant or when deposited in the United States mail with postage prepaid and addressed to the applicant at his or her last known address. Within 15 business days from the date of the denial, any person denied a permit pursuant to these provisions can request a hearing, as described in Section 5.52.420.
(2316 § 1, 1995; 2808 § 1, 2012; 2830 § 4, 2013)
A. 
Each tow service permittee under this chapter shall file with the traffic division of the Police Department the name, address, birthday, birthplace, driver's license number, and all other information required of any tow truck driver employed by the permittee subsequent to the date of the tow truck driver application which information shall be filed not later than 10 business days following the date of such employment.
B. 
Each tow service permittee under this chapter shall notify the Traffic Division of the Police Department of the name of any tow truck driver no longer employed by such permittee. This notification shall be given to the Traffic Division no later than 10 business days following the last date of such operator's employment by said permittee.
C. 
A tow driver's permit is transferable from one approved Police Department tow service permittee to another.
1. 
The driver shall update his or her application on file with the Police Department Traffic Division;
2. 
The driver shall pay a transfer fee as established by City Council resolution.
(2316 § 1, 1995; 2808 § 1, 2012)
Tow drivers shall be proficient in the use of the tow truck they are driving and related equipment, including, but not limited to the procedure necessary for the safe towing and recovery of various types of vehicles. It is the responsibility of the tow service permittee to ensure its drivers are qualified and competent employees of the business.
(2316 § 1, 1995; 2808 § 1, 2012)
Requirements for police rotational tow services will include the aforementioned municipal code sections, as well as subsections (1) through (26) of this section:
1. 
The Police Department has determined that a rotation list of tow services is necessary to ensure that service is adequate at all times and calls for service are distributed in an equitable manner. Each year the Chief of Police or his or her designee shall reevaluate the number of tow services participating in the Police Department rotation tow service and depending on the needs of the Police Department the number of tow services may be raised or lowered.
2. 
Tow services participating on the Police Department rotation list will be per a contract with the Police Department. The tow service shall abide by this chapter and any rules or regulations included in the contract. A rotational tow service who fails to abide by this chapter and any rules or regulations included in the contract can be suspended for cause from the rotational tow list for up to one year.
3. 
In the event a tow service is unable to respond to calls at the request of the Police Department, it shall be understood that the Police Department has the right to call the next tow service on the rotation list. The original tow service will be placed on the bottom of the rotation list. It is incumbent upon the tow service to advise the police dispatcher of any problems that may arise to adversely affect response time.
4. 
The tow service shall have its business office and storage lots within two and one-half miles of the City limits, as measured by a straight line, without regard to intervening structures or objects, from the nearest point on the property line of the parcel where the tow service is located to the nearest point on the City limit boundary.
5. 
The Police Department, in order to expedite service can request a tow service out of order on the rotation list. The tow service requested will not lose its place on the rotation list.
6. 
Vehicles brought to the Police Department or a designated facility from the scene for processing and then towed to the tow yard will incur an additional second tow fee equal to one-half of the regular tow fee. Storage fees will not start until this vehicle is stored at the towing facility.
7. 
The tow services shall maintain 24-hour-a-day service. Telephone service maintained by the tow services shall be adequate to receive police calls without delay. The telephone terminals shall be monitored at all times. Recording machines or similar devices are not allowed. If a call from the Police Department is not answered within six rings or the line is busy, or placed on hold for more than a minute, the call will be terminated, the tow service will be placed on the bottom of the rotation list and the tow service next in line will be called.
8. 
The tow service will be responsible and held accountable for personal property, vehicle accessories and the vehicle upon receipt of the vehicle from the Police Department. The City, its officers, agents or employees shall not be liable for loss of, or damage to any vehicle, accessory, equipment or personal property towed or stored upon the receiving tow truck driver receipting for the vehicle by his or her signature on the stored vehicle report form.
9. 
The tow service shall not dispose of or otherwise relinquish control of any vehicle stored or impounded by the Police Department without a written authorization to do so. The written authorization is required for any vehicle stored or impounded by the Police Department for which the tow truck driver signs a stored vehicle report form and receives a copy of the stored vehicle report. The Police Department stored automobile release form will be the normal form for release.
10. 
The release of property from a vehicle will be handled in the same manner as a vehicle release. The stored automobile release form will again be used, but a stamp, "property only" will be utilized at the top of the form. The person who authorizes the release of the property will make the modification and will be specific as to description of the property to be released.
11. 
Vehicles will be released during the business hours of 8:00 a.m. to 5:00 p.m., Monday through Friday, excluding holidays and weekends. There will be, however, occasions arising that can require "after hours releases" of certain vehicles. When the circumstances appear to justify an "after hour release" of a vehicle, approval of the release must be secured from the on-duty police supervisor.
12. 
An "after hours release" fee will be included on the fee schedule established by the City.
13. 
For purposes of clarity, vehicles towed or stored at the request of citizens, for which no stored vehicle report is utilized, will not require a stored automobile release. Citizens requesting the towing of vehicles under their control shall enter into an agreement with the tow service and the Police Department will act as an avenue of communication between the citizen and the tow service.
14. 
When a party obtains a Police Department stored vehicle release and presents it to the tow service, the vehicle and/or property shall be released to that person upon verification of identity and the payment of the fees. The "property only" releases will be paid by the registered owner to the Police Department records counter and an after hours fee will be paid to the tow service for "property only" or vehicle releases after the normal business hours of the tow service.
15. 
Once the tow service has received the Police Department stored automobile release, the tow service is no longer obligated to the Police Department for the continued safe storage of the vehicle and/or property taken.
16. 
If after a "property only" release is obtained, the registered owner may return to the records counter, produce the paid receipt for the "property only" release and request a vehicle impound release at no extra charge.
17. 
In the event a vehicle has been stored or impounded by the Police Department due to error or negligence, no charges or fees shall be paid and the vehicle shall be released to the owner or the owner's agent. Nor shall the Police Department or the City be liable for any such charges or fees, except the initial tow fee. If the error is not discovered for a period of five business days after the vehicle is stored and the tow service has initiated lien sale process, as required by California Vehicle Code Section 22851.8, the tow service shall be entitled to also recover actual costs incurred to initiate the lien.
18. 
In the event a tow truck driver has hooked up a vehicle at the direction of the Police Department and the vehicle owner or person in control of the vehicle appears, and the officer decides the vehicle can be released at the scene, then a payment of one-half of the tow charge will be paid to the tow truck driver by the vehicle owner or person in control of the vehicle prior to the vehicle being dropped. The Police Department officer will complete the stored vehicle report noting the release and payment. The officer will then give the tow truck driver the copy as though the tow had been completed. A case number will be assigned to the release of the vehicle, no SVS entry will be made.
19. 
In the case of a vehicle stored or impounded by the Police Department that is of low value and qualifies as a junk vehicle as described within California Vehicle Code Section 22670 or California Vehicle Code Section 22851.10, the tow service may request D.M.V. Form 462, Public Agency Authorization to Dispose of a Vehicle to a Scrap Iron Processor or Dismantler, in lieu of obtaining the stored automobile release to process a lien sale for the vehicle. This form will suffice for final disposition of the vehicle and no other release is necessary. Form 462 cannot be issued for 15 days from the day first stored at the tow facility.
20. 
In addition to the storage yard the tow service shall maintain a closed building that affords storage of two additional full size vehicles. This enclosure shall be of such size and construction to allow for forensic services examination of the cars in a dry environment during inclement weather. Access to this enclosed storage building shall be severely limited by the investigator assigned the case for which the vehicle has been impounded.
21. 
A tow service must advise the Police Department Traffic Division in writing within 10 business days, if a person picking up a vehicle, complains to the tow service of damage to the vehicle which the tow service permittee denies responsibility; or any missing vehicle accessories or personal property from the vehicle.
22. 
All employees of the tow service who have access to the storage yard or the personal property which is taken out of a vehicle for safe keeping, must provide a complete set of finger prints and complete an application.
23. 
All towing equipment, recovery equipment, and carrier ratings are based on structural factors only. Actual towing, carrying, and recovery capacity can be limited by the capacity of the chassis and the optional equipment selected. The criteria to determine the safe towing limits are:
a. 
The total weight of the truck, including the lifted load, must fall within the manufacturer's gross vehicle weight rating (GVWR) and not exceed either the front or rear axle weight ratings (FAWR, RAWR);
b. 
The truck must meet all applicable state and/or federal standards;
c. 
A tow driver when towing a vehicle shall not exceed the GVWR and the axle weight rating (AWR) for the tow truck.
24. 
The following equipment is required to be on the Police Department tow service rotation:
a. 
A minimum of three operational tow trucks, as listed below, with two having a minimum GVWR of 14,000 pounds. A tow service cannot use a tow truck with a class rating of less than one ton;
i. 
Two conventional sling or wheel lift type tow trucks,
ii. 
One rollback car carrier,
iii. 
A tow service permittee who has only two tow trucks operational must advise the Police Department Traffic Division,
iv. 
A tow service permittee with two or less tow trucks operational for a period of 10 days, excluding holidays and weekends, will be removed from the rotational list, until the service has three tow trucks operational;
b. 
Two trash cans and absorbent;
c. 
Lockout tools;
d. 
Two-way radios (base to truck, not CBs);
e. 
Miscellaneous hand tools (required to remove a driveshaft if necessary);
f. 
Portable or collapsible, functional dollies on wheel lift and conventional tow trucks;
g. 
All equipment as required by the California Vehicle Code.
25. 
Response times are required for the Police Department rotation tow operators per the administrative orders of the Chief of Police. The response time is measured from the time the tow operator is notified by the police dispatcher to the time of arrival at the scene by the tow truck. It is understood there are occasions that a longer response time is required during peak traffic periods from 0700—0900 and 1500—1800 hours. It is incumbent upon the tow operator to advise the police dispatcher of any problems that may occur to adversely affect the tow truck's response time at the scene.
26. 
Every tow service shall maintain an enclosed facility or storage yard. Access to the yard shall be restricted to current employees and law enforcement officials conducting official business. All others given access to the facility shall be escorted by either an employee or a law enforcement official.
a. 
The storage yard shall be of a size that a minimum of 75 cars may be reasonably stored. The storage yard shall be enclosed with a concrete block wall or chain-link type fence of a height of not less than six feet. The top of the fence shall be equipped with two or more strands of barbed wire installed in such a manner as to discourage access by climbing the fence. Concertina type razor wire may be substituted for barbed wire, subject to Police Department approval.
b. 
The bottom edge of the fence shall not rise more than two inches above the finished surface of the parking area of the storage yard. A secure locking system shall be a part of the gate and it shall otherwise meet the same standards for security as described for the fence.
c. 
All yard fencing, walls, roof, gates, doors, locks, etc. shall be maintained in good repair. Any damage affecting security of vehicles and/or evidence shall be repaired within a 24-hour period.
(2316 § 1, 1995; 2808 § 1, 2012; 2830 § 5, 2013)
This Code does not replace the California Vehicle Code or any federal, county, or state regulations and laws relating to the towing, impounding and storage of vehicles from private property. Any person, association, firm, or corporation shall conduct or carry on the business of towing, impounding and storing illegally parked vehicles from private property located within the City pursuant to this chapter, the California Vehicle Code, and/or any state, federal and county laws and regulations.
(2316 § 1, 1995; 2808 § 1, 2012)
A. 
Notification. Before authorizing a tow service to remove any illegally parked vehicle from private property, the owner or person in lawful possession of the private property must notify the Police Department of:
1. 
The name, address, and phone number of the person authorizing removal of the illegally parked vehicle from private property;
2. 
The location of the private property from which the vehicle is to be removed;
3. 
The name of the tow company towing the vehicle;
4. 
The license number, vehicle identification number, model, and color of the vehicle to be removed;
5. 
The name and address of the person reporting the private property impound if different than the person authorizing the removal.
B. 
The owner, or in the case of an apartment or condominium, the association, may designate an agent to enforce the provisions of this chapter. However, such agent designated, cannot be made to any owner, operator, affiliate or employee of any towing company. The person, partnership or corporation so designated as an agent cannot enforce the provisions of this chapter without:
1. 
Filing with the Police Department Traffic Division a copy of the agreement delegating the responsibility to enforce the provisions of this chapter;
2. 
If applicable, a current business tax certificate to do business in the City;
3. 
Permits or certificates as required to do business in the State of California, the County of Orange and the City;
4. 
An application on file with the Police Department, as provided by the Police Department. If the agent lives on the premises in which they are enforcing the provisions of this chapter, they are exempt from filing an application with the Police Department. This exemption does not constitute an exemption from business tax or any permits or certificates as required to do business in the State of California, the County of Orange and the City, if applicable.
C. 
It is the responsibility of the tow service permittee or his or her tow truck driver to verify that the Police Department has been notified by the owner, agent or person in lawful possession of the private property prior to the tow truck driver removing any illegally parked vehicle.
D. 
If the owner, agent or person in lawful possession of the private property can not locate a license plate or V.I.N number on the vehicle, the vehicle cannot be removed from private property, until the Police Department is able to respond and verifies the vehicle is not stolen. The owner, agent or person in lawful possession of the private property can request the assistance of a tow service permittee or his or her driver in locating the V.I.N number on a vehicle.
E. 
The tow service shall notify the Police Department within 30 minutes after an illegally parked vehicle has been towed from private property.
F. 
No vehicle shall be removed from private property, unless the person authorizing the impound is physically present and at that time, gives written authorization to the tow service. The permittee shall within one business day forward to the Police Department Traffic Division a copy of the signed authorization.
G. 
The signed authorization form shall be preapproved by the Police Department Traffic Division and contain:
1. 
The name of the tow company towing the vehicle;
2. 
The name of the tow driver;
3. 
The date and time of the impound;
4. 
The make, model, color, license number and vehicle identification number;
5. 
The reason for the removal of the vehicle from private property;
6. 
The address of the property where the vehicle was impounded from;
7. 
The name and address of the person reporting the private property impound if different than the person authorizing the removal;
8. 
The printed name and signature of the person authorizing the impound.
H. 
When the owner or the person in charge of the vehicle arrives at the scene prior to the vehicle being removed and disputes the tow truck driver's authority to remove the vehicle, it shall be the duty of the tow truck driver to remain at the location for the arrival of the Police. This is after the tow truck driver has been advised the person has or is going to summon the Police. There shall be no additional charges for the time required for the arrival of the Police or for the Police to resolve the matter.
I. 
A tow truck driver may enter a locked vehicle in order to remove it from legally posted private property; however, he or she shall be liable (under provisions of Section 22658(d) of the California Vehicle Code) for any damage to the vehicle resulting from any intentional or negligent act of any person causing the removal of, or removing the vehicle.
J. 
Every tow truck driver who removes a vehicle from private property shall cause a written inventory to be made describing the condition of the vehicle, including mileage. In the event the vehicle has been opened by the tow truck driver or any other employee or agent of the tow service, the inventory shall also include a complete listing of all property contained in the vehicle. A copy of the inventory shall be made available to the vehicle owner or person in lawful charge of the vehicle without charge and a copy shall be delivered or mailed to the police traffic division within 48 hours, excluding Saturday, Sunday and holidays.
K. 
A tow service shall at all times keep a copy of the private property impound rules and regulations posted in a conspicuous place on the premises. The tow services shall furnish upon request of and without demanding payment as a condition precedent, a copy of these rules and regulations to:
1. 
The registered owner;
2. 
The legal owner;
3. 
The insurance carrier of either subdivision 1 or 2 of this subsection;
4. 
The duly authorized agent of any of the foregoing.
L. 
An illegally parked vehicle removed from private property shall be towed or otherwise transported to the nearest available public automobile storage facility. The nearest available public automobile storage facility is defined as that facility which is closest to the private property from which the illegally parked vehicle was towed or otherwise removed, or a storage lot of the permittee which is within one-half mile of the City limits, if approved by the Police Department.
M. 
The public automobile storage facility used to store illegally parked vehicles removed from private property shall be the permittee's primary storage lot or a lot with an office, personnel and facilities for customers to handle financial transactions and for vehicles to be released to and picked up by the owner or person in lawful possession of the vehicles.
N. 
No permittee may use a public automobile storage facility to store illegally parked vehicles removed from private property which is more than one-half mile from the City limits, unless otherwise approved by the Police Department Traffic Division.
O. 
The permittee shall not tow from private property unless the private property has displayed signs visible from 25 feet at each vehicular entrance. There shall also be displayed one additional sign, visible from 25 feet, every 100 feet thereafter. The type of sign shall comply with Section 10.56.220. Each sign shall contain the following message:
NO PARKING
UNAUTHORIZED VEHICLES SUBJECT TO TOW-AWAY AT OWNER'S EXPENSE
CVC 22658
GARDEN GROVE POLICE TELEPHONE (714)741-5704
(2316 § 1, 1995; 2808 § 1, 2012)
A. 
The Chief of Police or his or her designee can, at his or her discretion or upon the verified complaint in writing of any person, investigate the action of any tow service permittee or tow truck driver, and based on evidence that any provision of this chapter has been violated, suspend for up to one year or revoke a permit of any permittee.
B. 
The permittee shall be provided with written notice specifying the grounds for such suspension or revocation, by first class mail, postage prepaid, or by delivering the same to such person or by leaving such notice at the place of business or residence of the permittee. The permittee may request a hearing, in writing and within 15 business days of the mailing of the notice of suspension or revocation, as described in Section 5.52.420. In the event an appeal is timely filed, the suspension or revocation shall not take effect until a decision has been rendered by the Chief of Police or his or her designee, or the appellate body where an appeal has been filed, unless it is necessary to immediately suspend or revoke the permit in order to protect evidence of a crime or to preserve the public health, safety or welfare. If no appeal is filed, the suspension or revocation shall become effective upon expiration of the period for filing the appeal.
C. 
It is unlawful for any person to conduct or carry on a tow operation business until a permit, suspended or revoked, has been reinstated by the Chief of Police or his or her designee.
(2316 § 1, 1995; 2808 § 1, 2012)
A. 
It shall be grounds for suspension or revocation of a tow service permit, if any permittee, his or her agent or employee or any person connected or associated with the permittee as an operator, director, officer, stockholder, general manager, or person who is exercising managerial authority of or on behalf of the permittee has committed any one of the following acts:
1. 
Has been convicted of a felony or any crime involving theft, embezzlement, stolen property, fraud or crimes of violence within the last 10 years;
2. 
Has committed any false, fraudulent, deceptive or dangerous act while conducting towing service business;
3. 
Has published, uttered or disseminated any false, deceptive or misleading statements or advertisement in connection with the operation of the towing service;
4. 
Has conducted the towing service in a manner contrary to the peace, health, safety and general welfare of the public;
5. 
Has violated or permitted other persons to violate, through an act of omission or commission by the permit holder, any felony or misdemeanor crime involving sexual offenses or moral turpitude, or a felony involving sales or use of a controlled substance, or any act of dishonesty, fraud, within the last 10 years;
6. 
Violation of Chapter 5.52;
7. 
Had an inspection or investigation by the City Building Division, Police Department, or Fire Department which revealed a deficiency, violation, or conduct that endangers the peace, health, safety and general welfare of the public;
8. 
Employs tow truck drivers under 18 years of age;
9. 
Fails to notify the Police Department Traffic Division in writing of any names, addresses, driver's license number of any newly employed tow truck driver within 10 business days of their hire date, or failed to notify the Traffic Division within 10 business days of any tow truck driver who is no longer employed by such permit holder;
10. 
Fails to obtain and maintain a current business tax certificate to operate and/or conduct business within the City;
11. 
Has charged fees in excess of the schedule rates adopted by the Police Department for rotational tow services or in excess of any federal, state, county or city laws or regulations for towing and/or storage of vehicles or any service incidental to towing;
12. 
Has allowed the services of a driver with a record of excessive violations of the vehicle code which has resulted in the suspension or revocation of their driver's license or a second driving under the influence or reckless driving conviction within the last three years, to remain in their employment as a driver;
13. 
Fails to comply with any California Vehicle Code, federal, state, or county regulations and laws relating to towing and/or storing of vehicles, including the impounding and storing of vehicles from private property;
14. 
Fails to maintain control of any personal property, vehicle accessories and vehicles which have been towed;
15. 
Fails to reimburse the vehicle or property owner for the damage or loss that have been determined to have occurred while the vehicle was in the custody of the tow service.
B. 
It shall be grounds for suspension or revocation of a tow truck driver's permit, if any permittee has committed any one of the following acts:
1. 
Has a conviction or a plea of nolo contendere or guilty of a misdemeanor or felony crime involving sexual offenses, theft, embezzlement, stolen property, fraud, crimes of violence or moral turpitude, or a felony involving sales or use of a controlled substance within the last 10 years;
2. 
Has a California driver's license which has been suspended or revoked;
3. 
Has been arrested for driving under the influence while driving a tow truck;
4. 
There is evidence the tow truck driver has been drinking an alcoholic beverage or using a controlled substance during the time the driver was operating a tow truck;
5. 
The applicant has a record of excessive violations of the vehicle code which has resulted in the suspension or revocation of the drivers license or a second driving under the influence or reckless driving conviction within the last three years;
6. 
Has violated or was present when others violated, through an act of omission or commission any felony or misdemeanor crime involving sexual offenses or moral turpitude or a felony involving sales or use of a controlled substance, within the last 10 years;
7. 
Fails to notify the Police Department within 10 business days of any change in their application;
8. 
Fails to carry their tow truck driver permit on their person, when operating a tow truck in the City;
9. 
Has committed any act constituting dishonesty or fraud;
10. 
Has operated his or her tow truck in a manner contrary to the peace, health, safety and general welfare of the public.
(2316 § 1, 1995; 2808 § 1, 2012; 2830 § 6, 2013)
The following acts committed by a tow service permittee, his or her agent, employee or any person connected or associated with the permittee as a director, officer, stockholder, general manager, person who is exercising managerial or a tow truck driver shall be additional grounds for the suspension or revocation of any permit issued pursuant to this chapter:
A. 
Has knowingly made false, misleading or fraudulent statements of a material fact in a report or record required to be filed with the Police Department;
B. 
The permittee, his or her agent or employee, obtained a tow contract by use of fraud, trick, dishonesty or forgery;
C. 
The permittee, his or her agent or employees, stopped and solicited on any street, highway or other public thoroughfare the rendering of assistance to a person or disabled vehicle without first being requested to do so, except to render emergency aid when there exists an imminent peril to life or property;
D. 
The permittee, his or her agent or employee, towed a vehicle to a location other than listed as the business address of such permittee without first receiving authorization to do so by the person authorizing the tow;
E. 
The permittee, his or her agent or employee, has conspired with any person to defraud any owner of any vehicle, or any insurance company, or any other person financially interested in the cost of the towing or storage of any vehicle, by making false or deceptive statements relating to the towing or storage of any vehicle;
F. 
The permittee, his or her agent, or employee, removed a vehicle involved in a collision prior to arrival of police, and a person, as a result of such collision, suffered death or injury; or the driver of an involved vehicle, or a party to such collision, was under the influence of a drug or intoxication of any nature; or there is evidence that such vehicle was involved in a hit and run collision;
G. 
The permittee, his or her agent or employee, has charged for services not performed, equipment not employed or used, service or equipment not needed, or has otherwise materially misstated the nature of any service performed or equipment used.
(2316 § 1, 1995; 2808 § 1, 2012)
A. 
An appeal may be filed by requesting in writing a hearing with the right to present evidence within 15 business days of such action, with the Chief of Police or his or her designee.
B. 
Upon receipt of a request for a hearing by the permittee, as provided in this Code, the permittee shall be notified by United States mail, or by delivering the same to such person, or by leaving such notice at the place of business or residence of the permittee, of the time and place of the hearing. The hearing shall be held within 30 days after receipt of a request for hearing, unless the permittee waives this time period, in which case the hearing may be held on a later date. Any hearing, once commenced, may be continued by the Chief of Police or his or her designee or on request of the permittee, upon a showing of good cause and approval by the Chief of Police or his or her designee.
C. 
At the conclusion of the hearing, the Chief of Police or his or her designee, shall render a written decision which shall be sent to the permittee by United States mail within five business days, following the conclusion of the hearing. Such written decision shall become effective the date of mailing of the notice.
D. 
The decision of the Chief of Police or his or her designee, may be appealed in accordance with Section 5.52.430 of this Code.
(2316 § 1, 1995; 2808 § 1, 2012)
A. 
An appeal may be taken to the Chief of Police's decision by filing a notice of appeal with the City Clerk within 15 business days from date of the decision.
B. 
The City Clerk shall schedule a hearing to be held by the City Council within 45 days after the filing of the appeal. The appeal hearing shall be conducted pursuant to Chapter 2.60 of this Code.
C. 
Notice of the date, time and place of the hearing shall be mailed, postage prepaid, at least 10 business days prior to the hearing, to the permittee, at the address given in the notice of the appeal, or if none is provided, to the address in the permit application.
(2316 § 1, 1995; 2808 § 1, 2012)
When the tow service operation permit of any person, company or corporation or the tow driver's permit of any person is suspended, revoked or denied for cause, no new or other application for a permit shall be accepted within one year after such revocation or denial.
(2316 § 1, 1995; 2808 § 1, 2012)