A.
Solid waste collectors shall maintain an office at a fixed place and shall maintain a telephone at the office listed in the current telephone directory in the name under which it conducts business in the city and shall at all times between the hours of eight a.m. and five p.m. weekdays and between eight a.m. and twelve p.m. on Saturdays, have an employee or agent at the office to receive service request, complaints and inquiries. Each office shall be staffed with a knowledgeable person, trained to respond to customer questions and complaints. An emergency telephone shall be provided to the city for use outside normal business hours.
B.
The protection of the public health, safety, and well-being require that service complaints be acted on promptly and that a record be maintained in order to permit the city and its solid waste collectors to identify potential public health and safety problems. During office hours, solid waste collectors shall record all complaints, including the date, time, complainant's name and address if the complainant is willing to give this information, and date, and manner of resolution of the complaint. This information shall be maintained for the term of permit or franchise agreement, or longer if indicated in the permit application or franchise agreement. The record of service complaints shall be made available for review by representatives of the city during the solid waste collector's office hours.
(Ord. 21-06 § 1, 2021)