A. 
General.
1. 
Each franchisee and permittee shall maintain all of its properties, facilities and equipment used in providing service under this chapter in a safe, neat, clean and operable condition at all times.
2. 
All collection operations shall be conducted as quietly as possible and shall conform to applicable Federal, State, County and City noise level regulations.
B. 
Hours for Collection. The collection of solid waste, yard waste and recyclable material from residential premises and commercial and industrial premises up to one hundred feet from residential premises shall not occur before five-thirty a.m. or after six p.m. The collection of solid waste, yard waste and recyclable material from commercial and industrial premises greater than one hundred feet from residential premises shall not occur before four-thirty a.m. or after six p.m. unless prior written authorization is granted by the City.
C. 
Specifications and Restrictions on Collection Vehicles. All vehicles used for solid waste, yard waste or recyclable material collection within the City shall be required:
1. 
To be completely enclosed with a rigid, nonabsorbent cover while transporting solid waste, yard waste or recyclable material in or through the City. Completely enclosed with a rigid, nonabsorbent cover means that solid waste, yard waste or recyclable material shall not be visible from the street nor shall any of the substance be permitted to leak, spill or become deposited along the public streets.
2. 
All trucks or vehicles used in the course of solid waste, yard waste or recyclable material collection shall be painted the colors as approved by the City Manager and identified by franchisee or permittee's name, telephone number and unique vehicle identification number displayed in a prominent location. The equipment used shall be kept clean and in good repair at all times.
(Ord. 433-94 § 3, 1994; Ord. 576-01 Exh. B, 2001)
The franchisee and each permittee shall employ only competent, qualified, sober and drug-free personnel who serve the public in a courteous, helpful and impartial manner.
A. 
Nondiscrimination. The franchisee shall hire employees without regard to race, religion, color, national origin, sex, political affiliation, or any other nonmerit factor.
B. 
Licenses. Any employee driving the franchisee's or permittee's vehicles shall, at all times, have in his or her possession a valid and appropriate vehicle operator's license issued by the State of California.
C. 
Training. The franchisee and each permittee shall provide suitable operational and safety training for all of its employees who utilize or operate vehicles or equipment. The franchisee and each permittee shall train its employees involved in solid waste, yard waste or recyclable material collection to identify, and not to collect, hazardous waste or infectious waste.
D. 
Supervision. The franchisee and each permittee shall designate one qualified employee as supervisor of field operations within the City. The field supervisor will devote his or her time in the field checking on collection operations, including responding to complaints.
(Ord. 433-94 § 3, 1994; Ord. 576-01 Exh. B, 2001)
A. 
Office Location. The franchisee and each permittee shall provide an office in such a reasonable location as the City approves.
B. 
Telephone Service. The franchisee and each permittee shall maintain a toll-free telephone service from the entire City. Telephones shall be attended by competent personnel from eight a.m. to five p.m. on regular workdays.
C. 
Prompt Response. The franchisee and each permittee shall be responsible for the prompt and courteous attention to, and prompt and reasonable resolution of, all customer complaints. The franchisee and each permittee shall respond to all complaints from customers within twenty-four hours, weekends and holidays excluded.
(Ord. 433-94 § 3, 1994; Ord. 576-01 Exh. B, 2001)
A. 
The solid waste and recycling franchisees and each permittee shall keep and preserve during the term of its franchise or permit, full, complete and accurate records of its operations as listed below that shall be subject to review and reproduction by the City Manager:
1. 
Customer accounts in a manner that clearly identifies the number of customers by customer classification within the City;
2. 
Statistical records as shall be prescribed by City;
3. 
To assist the City in its planning to meet the requirements of the California Integrated Waste Management Act of 1989, franchisees and permittees shall at a minimum record on a daily basis the quantities of solid waste, yard waste and recyclable material collected. The permittee shall file with the City Manager a written report by the tenth working day of each month giving the previous calendar month's volumes or weights of solid waste, yard waste and recyclable material collected. The franchisees and each permittee shall cooperate with the City in the performance of waste composition studies;
4. 
The franchisee and each permittee shall make available to the City for examination the records maintained pursuant to this section as may be necessary to assist the City in meeting its obligations under AB 939;
5. 
The City shall have the right to inspect or review the specific documents or records required pursuant to this chapter, or any other similar records or reports of the franchisee and each permittee that it shall deem, at its sole discretion, necessary to evaluate annual reports, and the permittee's performance provided for in this chapter.
(Ord. 433-94 § 3, 1994; Ord. 576-01 Exh. B, 2001)