As used in this chapter, the following terms shall have the
meanings indicated:
AGENCY
Any private or public health, social service or other entity
that provides services to a client. The Welfare Official may refer
a client for additional resources and/or assistance to any such entity.
APPELLANT
A recipient or applicant who has requested, either in person or through an authorized representative, a fair hearing under §
193-6 of these guidelines.
APPLICANT
A person who, in person or by an authorized representative,
applies to receive General Assistance or to have his/her eligibility
reviewed and whose application has not been withdrawn.
APPLICATION (REAPPLICATION)
A process where a completed application, on a form provided
by the Welfare Official, is submitted by a person or their authorized
representative, who requests assistance, completes an interview and
has their signed application verified with the Welfare Official.
ASSETS
All cash, real property, stocks, bonds, retirement funds,
securities, personal property and future assets owned by the applicant/recipient.
AVAILABLE LIQUID ASSETS
Cash on hand, bank deposits, credit union, checking, savings
and debit accounts, stocks, bonds, and securities. IRAs (individual
retirement accounts), 401K accounts and insurance policies with loan
value and nonessential personal property shall be considered as liquid
assets when they have been converted into cash.
BUSINESS DAYS
Days and hours when municipality is generally open to public
for normal business. This is generally Monday through Friday, excluding
holidays, from 8:30 a.m. to 4:30 p.m.
CASE RECORD
Official files, electronic or paper, containing forms, correspondence
and narrative records pertaining to the application, including determination
eligibility, reasons for decisions and actions by the Welfare Official,
and expenditures of assistance given.
CLIENT
An individual, family or household who receives services
such as referrals or assistance but does not always necessarily receive
General Assistance expenditures from the Welfare Department.
ELIGIBILITY
Determination by the Welfare Official, in accordance with Welfare Guidelines, an applicant's need for General Assistance under the formula provided in §
193-10.
FAIR HEARING
A hearing which an applicant or recipient may request to contest a denial, termination or reduction of assistance. The standards for such a hearing are in §
193-6.
FIRST NOTICE
Notice given to applicants and recipients which contains
requirements and laws that the applicants or recipients must comply
with to receive General Assistance.
FIRST NOTICE WITH CONDITIONS
In addition to the first notice requirements and laws, this
notice is provided to applicants with conditions recipients need to
meet in order to continue assistance if eligible.
GENERAL ASSISTANCE
Assistance, which may or may not include financial assistance,
provided to recipients in accordance with RSA 165 and these Welfare
Guidelines. Under no circumstances shall financial assistance be provided
directly to a recipient or household in the form of cash payments.
HOUSEHOLD
A.
The applicant/recipient and persons residing with the applicant/recipient
in the relationship of father, mother, stepfather, stepmother, son,
daughter, husband, wife (legally married or defined as such cohabitation
statues, RSA 457:39) or domestic partner; and/or
B.
The applicant/recipient and any adult (including an unrelated
person) who resides with the applicant/recipient "in loco parentis"
(in the role of a substitute parent) to a minor child.
HOUSING
A.
EMERGENCY SHELTERA temporary or nonpermanent and nontenancy housing which is a temporary housing from a housing provider through which an individual or family may seek emergency housing when no other housing is available.
B.
NONPERMANENT NONTENANCY HOUSINGApplicant(s) pay for room(s) in Rooming or Boarding House; Hotels, Motels, Inns or Tourist Home or other dwellings deemed residential real estate or vacation use rental units. Room(s) in a single family home with no lease which is the primary and usual residence of the owner. This term is intended to be coterminous with the occupancies noted as non-tenancy under RSA 540:1, IV.
C.
PERMANENT TENANCY HOUSINGApplicant(s) rent apartment, home or room or real property for the sole purpose of residential and nontransient purposes. Applicants(s) may or may not have lease or contract.
D.
TRANSITIONAL HOUSINGA nonpermanent and nontenancy housing which is usually provided by an assistance program which can require rules or policies to stay in their housing and programs.
E.
TENANT OR TENANCYPermanent housing where occupants shall be deemed to rent at will or have a contract or lease, in which and, have the protections from eviction as noted in NH RSA 540.
IN LOCO PARENTIS
A person who intentionally accepts the rights and duties
of a natural parent with respect to a child(ren) not their own and
who lived as least the last 30 days in household with the child(ren)
to form a "psychological family."
MINOR
A person under 18 years of age.
NEED
The basic maintenance and support requirements of an applicant and household members, as determined by a Welfare Official under the standards of §
193-10E of these Guidelines. This does not always mean that an assistance payment of a need is allowed under General Assistance and these Guidelines.
NOTICE OF DECISION
A written decision or any conditions of assistance is rendered
by the Welfare Official to the applicant or recipient approving, denying
or pending assistance.
RECIPIENT
A person who is receiving financial assistance under General
Assistance of these Welfare Guidelines as required in RSA 165.
RELIEVE AND MAINTAIN
The provision of basic needs necessary to the health and
welfare of a household as provided under these Welfare Guidelines.
RESIDENCE OR RESIDENCY
The place of abode or domicile is that place designated by
an applicant as their principal place of physical presence for the
indefinite future to the exclusion of all others. Such residence or
residency shall not be interrupted or lost by a temporary absence
from it, if there is an intent to return to such residence or residency
as the principal place of physical presence (RSA 165:1 Subdivision
I; and RSA 21:6-a).
RESIDENTIAL UNIT
A place of abode or domicile where individuals physically
reside together and share expenses of the residence such as rent,
utilities and expenses of the residence. Within this unit could be
a household or individual resident applying for General Assistance.
RSA
Revised Statutes Annotated. This is New Hampshire state law
noted throughout the Guidelines.
UTILITY
Any service such as electric, heat, oil, water or sewer necessary
to maintain the health and welfare of the household.
VENDOR/PROVIDER
Any landlord, utility company, store or other individual
or business which provides necessary goods or services needed by the
applicant/recipient.
VOUCHER SYSTEM
The system whereby a municipality issues vouchers to the
recipient's vendors and providers. The vendors must turn in the
vouchers with verification of expense for check payment to them (RSA
165:1, Subdivision III).
WELFARE ADMINISTRATOR
The Welfare Official appointee by the Town Manager who performs
overall administrative duties as well as the day-to-day administration
of the General Assistance Program subject to the overall fiscal responsibility
vested in the Town Manager by the Town Council.
WELFARE OFFICIAL
The person(s) appointed by the Town Manager, who performs
the function of administering General Assistance. Such official has
the authority to make all decisions regarding the granting of assistance
under RSA 165 during normal work hours. The term includes "overseers
of public welfare" (RSA 165:1; RSA 41:46) and "administrator of town
or city welfare," RSA 165:2.
WITHDRAWN APPLICATION
A voluntary written or verbal request by the applicant to
stop the process of eligibility determination of General Assistance.
A General Assistance Program is administered as required in
RSA 165 to meet the Town's legal obligation. These guidelines
are designed:
A. To assist the Welfare Official in administration of this General
Assistance Program.
B. To outline guidance in the rights and responsibilities of the applicant/recipient.
Information given by or about an applicant or recipient of General
Assistance is confidential and privileged, and is not a public record
under the provisions of RSA 91-A. Such information shall not be published,
released, or discussed with any individual or agency without written
permission of the applicant or recipient except when disclosure is
required by law, legal process, or when necessary to carry out the
purposes of the law in accordance with RSA 165:2-c.
Any determination or investigation of need or eligibility that
is necessary to determine eligibility or investigation of fraud within
the scope of these Guidelines shall be conducted in a professional
and reasonable manner.
A. Written consent of applicant.
(1) Before contact is made with any other source, the Welfare Official
shall obtain written consent of the applicant or recipient.
(2) When information is sought from such other sources, the Welfare Official
shall explain to the applicant or recipient what information is desired,
how it will be used, and the necessity of obtaining it in order to
establish eligibility.
(3) In the case of suspected fraud, the Welfare Official shall carefully
record his/her reasons and actions.
B. Required verifications. Verification will normally be required of
the following:
(2) Facts relevant to the applicant's residence, as set forth in §§
193-10B and
193-8;
(3) Names of persons in applicant's residential unit;
(4) Applicant's and household's income and assets;
(5) Applicant's and household's financial obligations;
(6) The physical and mental condition of household members, only where
relevant to their receipt of assistance, such as ability to work,
determination of needs, or referrals to other forms of assistance;
(7) Any special circumstances claimed by the applicant;
(8) Applicant's employment status and availability in the labor
market;
(9) Names, addresses, and employment status of potentially liable relatives;
(13)
Any other costs that the applicant would like the Welfare Official to consider as a basic need under the standards of §
193-10 of these guidelines.
C. Verification records. Verification may be made through records provided
by the applicant [for example, birth and marriage certificates, pay
stubs, pay checks, rent receipts, bank/debit account(s) information,
etc.] as primary sources. The failure of the applicant to bring such
records does not affect the Welfare Official's responsibility
to process the application promptly. The Welfare Official shall inform
the applicant what records are necessary, and the applicant is required
to produce records possessed as soon as possible. However, the Welfare
Official shall not insist on documentary verification if such records
are not available, but shall ask the applicant to suggest alternative
means of verification.
D. Other sources of verification. Verification may also be made through
other sources, such as relatives, employers, former employers, banks,
school personnel, and social or government agencies. The cashier of
a national bank or a treasurer of a savings and trust company is authorized
by law to furnish information regarding amounts deposited to the credit
of an applicant or recipient (RSA 165:4).
E. Legally liable relatives. The Welfare Official may seek statements
and/or financial affidavits from the applicant's legally liable
relatives regarding their ability to help support the applicant (RSA
165:19).
F. Refusal to verify information. If the applicant or recipient refuses
comment and/or indicate an unwillingness to have the Welfare Official
seek further information that is necessary, assistance may be denied
for lack of eligibility verification.
The Town of Merrimack Welfare Department provides assistance
and payment in the form of vouchers, checks or by credit card payable
directly to the vendors (utilities, landlords, stores, etc.) involved.
No cash or reimbursement is provided to recipients per RSA 165:1,
Subdivision III.
A. Voucher use.
(1) When a voucher is issued to provide payment, a recipient shall be
required to sign the voucher and may be required to show identification
to insure proper usage. The amount shown on the voucher is the maximum
amount to be used for payment.
(2) In order for the vendor to be paid, the vendor must return the signed
voucher with the itemized bill or register tape to the Welfare Office.
If there is any unspent money, the voucher shall be returned to the
Town of Merrimack for payment of the actual amount listed on an itemized
bill or register tape.
(3) Vouchers shall be used by the void date. If the recipient uses the
voucher after the void date such an act will be considered misuse
of that voucher by the recipient and the vendor will not be paid.
B. Prohibited purchases. Tobacco products, prepared taxable foods, alcoholic
beverages, pet food or products, magazines, plants and toys cannot
be purchased with the food or maintenance vouchers. If the recipient
purchases any of these items such an act is considered misuse of that
voucher by the recipient and the vendor will not be paid for the prohibited
items.
C. Voucher alteration, theft, loss or misuse.
(1) It is the responsibility of the recipient to safeguard from theft,
loss or misuse of any voucher he/she receives. Vouchers altered or
misused by the recipient or vendor will not be paid. It shall be considered
misuse of that voucher if a recipient causes, permits or neglects
to prevent the theft, alteration, misuse, or transfer of a voucher,.
A misuse of voucher shall be considered a violation of Welfare Guidelines
for which benefits may be denied or suspended.
(2) No replacement vouchers shall be issued if the original is lost,
stolen, misplaced, or misused unless authorized by the Welfare Official.
D. Rent requirements for check payment.
(1) Rent checks may only be made payable to the owner of the property
when the landlord or agent of the property has completed a rental
verification form including a tax identification number. The rental
verification form is considered a legal document upon which the Welfare
Official relies in determining eligibility and IRS documentation.
Forms which misrepresent or inaccurately report information for the
purposes of obtaining assistance which otherwise may not be issued
shall be grounds for stopping payment. Legal action may also be taken
(RSA 641:3).
(2) Where applicants are under eviction, the Welfare Official shall verify
if the landlord's acceptance of an eligibility of assistance
by voucher or check will stop the eviction proceedings. The Welfare
Official may void the voucher or check payment and deny assistance
of rent if the landlord's failure to waive the eviction proceedings
may result in the applicant being evicted from the rental unit that
the voucher or assistance would provide rent for.
(3) The Welfare Official shall not pay charges that do not directly represent
an actual service or item (such as late charges, security deposits,
storage charges, key charges, damages, etc.) except when there is
no other alternative or as provided by law.
E. Vendor payment requirements and conditions.
(1) No check payment for a voucher shall be issued to a vendor until
the vendor provides a federal tax identification number by a rental
verification form (if required) and any other documentation required
by the Town's Finance Department and federal law. If the vendor
fails to provide required information and the applicant has made reasonable
efforts to obtain the information from the vendor, an applicant or
recipient will still be considered eligible and a voucher can be issued
to cover assistance and be paid to the vendor when the vendor complies.
(2) No check payment for a voucher shall be issued to a vendor if the
voucher was used after the void date.
(3) Vendors allowing the purchase of prohibited foods and miscellaneous
items that are listed on the voucher will not be reimbursed for those
prohibited items. All vendors receiving food, maintenance, prescription
or diaper vouchers shall attach the cash register tape or other verification
to the voucher in order to be reimbursed.
(4) Only the amount actually used that does not exceed the amount on
the voucher shall be paid to the vendor.
(5) Each voucher authorization requires approval by the Welfare Official.
All voucher authorizations are one time only. The amount of assistance
provided shall be negotiated whenever possible. The Welfare Official
shall always attempt to provide what is necessary for the least cost
possible. If negotiation is not possible, the least expensive appropriate
alternative shall be sought.
F. No contractual agreement with landlord/property owner.
(1) The Town of Merrimack shall not enter into any contractual agreement
with a landlord/property owner to provide housing assistance to applicants/recipients.
The landlords/property owners shall have no legal recourse against
the Town if the Welfare Official determines that the applicant/recipients
are not eligible or no longer eligible for benefits under the Welfare
Guidelines.
(2) If the applicant continues to reside at the premises after General
Assistance has been terminated or suspended, any and all rents due
to the landlord/property owner, including any past and/or future rents,
will be the contractual obligations and responsibilities solely of
the tenant.
Whenever the owner of property rented to a person receiving
General Assistance from the Town of Merrimack is in arrears in sewer
or tax payments to the Town of Merrimack or if the Welfare Administrator
is informed by the Merrimack Water Village District that the property
owner is in arrears for water, the Town of Merrimack may apply the
assistance which the property owner would have received in payment
of rent on behalf of such assisted person to the property owner's
delinquent balances, regardless of whether such delinquent balances
relate to property currently occupied by the assisted person (RSA
165:4-a).
A. Payment arrears. A payment shall be considered in arrears if more
than 30 days have elapsed since the mailing of the bill or, in the
case of real estate taxes, if interest has begun to accrue (RSA 76:13
and RSA 165:4-a).
B. Order of priority. Delinquent balances will be offset in order of
the following priority: 1) property taxes to the Town of Merrimack;
2) sewer to the Town of Merrimack; and may offset 3) water to the
Merrimack Water Village District.
C. Procedure.
(1) The Welfare Official will issue a voucher on behalf of the tenant
to the landlord for the allowed amount of rent. The voucher will indicate
any amount to be applied to a delinquent balance owed by the landlord,
specifying which delinquency and referring to the authority of RSA
165:4-a.
(2) The Welfare Administrator will issue a duplicate voucher to the appropriate
department (i.e., Tax Collector, Sewer Department, Water District),
which will forward the voucher to the treasurer or finance director
for payment. Upon receipt of payment, the Welfare Administrator will
issue a receipt of payment to the delinquent landlord.
The Welfare Administrator shall seek to recover money expended
to assist eligible applicants. There shall be no delay, refusal to
assist, reduction or termination of assistance while the Welfare Administrator
is pursuing the procedural or statutory avenues to secure reimbursement.
Any legal action to recover must be filed in a court within six years
after the last expenditure (RSA 165:25).
A. Recovery from responsible relatives (RSA 165:19).
(1) The amount of money spent by the Town of Merrimack to assist a recipient
who has a father, mother, stepfather, stepmother, husband, wife or
child (who is no longer a minor) of sufficient ability to also support
the recipient, may be recovered from the liable relative.
(2) Sufficient ability shall be deemed to exist when the relative's
weekly income is more than sufficient to provide a reasonable subsistence
compatible with decency and health.
(3) The Welfare Official may determine that "in kind" assistance or the
provision of products/services to the applicant/recipient is acceptable
as a relative's response to liability for support.
(4) The Welfare Official shall make reasonable efforts to give to the
liable relative written notice of money spent in support of a recipient
prior to the giving of assistance, but assistance to which an applicant
is entitled under these guidelines shall not be delayed due to inability
to contact possibly liable relatives.
B. Recovery from the municipality of residence (RSA 165:20).
(1) The Welfare Administrator may seek to recover from the municipality
of residence the amount of money spent by the Town of Merrimack to
assist a recipient who has a residence in another municipality.
(2) Written notice of money spent in support of a recipient shall be
given to the Welfare Administrator of the municipality of residence.
(3) In any civil action for recovery brought under RSA 165:20, the court
shall award costs to the prevailing party (RSA 165:19 and 165:20).
(See RSA 165:20-a providing for arbitration of such disputes between
communities.)
C. Recovery from former recipient's income (RSA 165:20-b). A former
recipient who is returned to an income status after receiving assistance
may be required to reimburse the Town for the assistance provided,
if such reimbursement can be made without financial hardship.
D. Recovery from state and federal sources.
(1) The amount of money spent by the Town of Merrimack to support a recipient
who has made initial application for Social Security Income (SSI)
and has signed New Hampshire Department of Health and Human Services
(NHDHHS) FORM 151 "Authorization For Reimbursement of Interim Assistance",
shall be recovered through the Social Security Administration (SSA)
and the New Hampshire Department of Health and Human Services (NHDHHS).
(2) Prescription expenses paid by the Town of Merrimack for applicants
who have applied for Medicaid can be recovered through the New Hampshire
Department of Health and Human Services if, and when, the applicant
is approved for medical coverage.
E. Delayed state claims.
(1) For those recipients of General Assistance deemed eligible for state
assistance [Aid to the Permanently and Totally Disabled (APTD) and
Temporary Assistance to Needy Families (TANF) or Family Assistance
Program (FAP)], New Hampshire Department of Health and Human Services
(NHDHHS) shall reimburse a Town of Merrimack the amount of General
Assistance as a result of delays in processing within the federally
mandated time periods (APTD: 90 days and TANF or FAP:60 days).
(2) Any claims for reimbursement shall be held until the end of the fiscal
year and may be reimbursed on a prorata basis dependent upon the total
claims filed per year (RSA 165:20-c). A Form 340 "Request For State
Reimbursement" may be obtained from the NHDHHS for this purpose.
If any provision of these guidelines is held at law to be invalid
or inapplicable to any person or circumstances, the remaining provisions
shall continue in full force and effect.