The city shall have the right, upon two business days advance
notice, to inspect all books, records, maps, plans, gross revenues,
service complaint logs, performance test results and other like materials
of the grantee which reasonably relate to the grantee's compliance
with the provisions of the franchise. If the records are not located
within Los Angeles County, the grantee shall pay all of the city's
reasonable expenses in order to review the records.
(Ord. 1598 § 1, 1992)
(a)
An
accurate and comprehensive file shall be kept by the grantee of any
and all written complaints, inquiries, or requests for service or
repairs regarding the cable system. A procedure shall be established
by the grantee by the time of installation of the cable system to
remedy complaints quickly and reasonably to the satisfaction of the
city. These files and records shall remain open to the public during
normal business hours, so that individuals are able to inspect their
own files.
(b)
Records of the grantee's actions in response to all complaints or inquiries which result in a service call shall be entered into a data base, or "log," listing the date of consumer complaints and requests for service or repairs. The log shall further identify the subscriber and describe the nature of the complaint or request, and when and what action was taken by the grantee in response thereto. A separate log shall identify system outages. All such records shall be maintained for a period of three years, and shall be available for inspection in accordance with Section 5.24.902. Further, summaries of such records shall be available monthly and delivered quarterly to the city manager or his or her designated representative.
(Ord. 1598 § 1, 1992)
Any physical damage caused by employees, contractors or subcontractors
of the grantee to private or public property shall be repaired or
replaced.
(Ord. 1598 § 1, 1992)
