Upon a showing by any residential customer that such customer incurred an excessively high water bill due to a leak on the customer's (or property) side of the meter, adjustment of said bill may be made by the city administrator or his duly authorized representative.
(Ord. 688 § 1, 1985)
In order to qualify for adjustment, the customer must show the following:
A. 
That the consumption for the month or months in question exceeded the customer's average usage for the twelve months immediately preceding the month or months in question by the percentages indicated in the following table:
Column 1
Where Average Usage Is less than:
Column 2
Percentage by Which Excess Usage Must Exceed Column 1
1,000 gal.
1,000
2,000 gal.
550
3,000 gal.
400
4,000 gal.
350
5,000 gal.
280
6,000 gal.
250
7,000 gal.
230
8,000 gal.
215
9,000 gal.
200
10,000 gal.
190
11,000 gal. or more
100
B. 
That the leak was promptly repaired by the customer after the customer became aware of such leak; and
C. 
That the city superintendent was notified of the nature and location of the leak, the date of repair, and the identity of the person or firm making the repair; and
D. 
That the city administrator has confirmed the existence of the leak during the month or months in question and its effective repair.
(Ord. 688 § 2, 1985)
Adjustment shall be calculated by subtracting the customer's average monthly consumption for the past twelve months times the number of billing periods the leak has occurred from the aggregate usage during that time. The difference divided by one-half shall be the amount of adjustment allowed. Adjustment for property service leaks shall be limited to one per service during a twelve month period.
(Ord. 688 § 3, 1985)