The purpose of this chapter is:
A. 
To protect the public potable water supply of the city from the possibility of contamination or pollution by isolating within its customers' internal distribution system(s) or its customers' private water system(s) such contaminants or pollutants which could backflow or back-siphon into the public water supply system and by isolating contaminants or pollutants of potential intermittent, temporary and emergency users of the water system, including, but not limited to, use of fire hydrants or blow-offs; and
B. 
To promote the elimination or control of existing cross-connections actual or potential, between its customers' side potable water system(s) and nonpotable water systems, plumbing fixtures and industrial piping systems; and
C. 
To provide for the maintenance of a continuing program of cross-connection control which will systematically and effectively prevent the contamination or pollution of all potable water systems.
(Prior code § 2-16.48 (1); Ord. 1073 § 3, 1983; Ord. 2296, 7/15/2025)
This chapter shall be administered by the public works director or designee for the protection of the public potable water distribution system from contamination or pollution due to the backflow or back-siphonage of contaminants or pollutants through the water service connection. If, in the judgment of the public works director or their designee, an approved backflow prevention assembly is required at the city's water service connection to any customer's premises, for the safety of the water system, the public works director or designee shall give notice in writing to the customer to install such an approved backflow prevention assembly at each service connection to his or her premises. The water user shall immediately install such approved assembly or assemblies at his or her own expense; and failure, refusal or inability on the part of the customer to comply with this chapter shall constitute a ground for discontinuing water service to the premises until compliance has been met.
The city has the authority to terminate water service immediately without notification in the interest of protecting public health if at any time a real or potential hazard is evidenced, such as failure to conform to timely required testing, standard construction design, or removal of unapproved connections.
(Prior code § 2-16.48 (2); Ord. 2000 § 1, 2009; Ord. 2296, 7/15/2025)
"Air-gap separation" or "AG"
means the physical vertical separation of at least two times the effective opening, as defined in Section 207.0 of the California Plumbing Code, between the free-flowing discharge end of a supply pipeline and the flood level of an open or non-pressurized receiving vessel, and, in no case less than one inch.
"Approved"
means accepted by the public works director or designee, as meeting an applicable specification stated or cited in this chapter, or as suitable for the proposed use.
"Auxiliary water supply"
means any water supply on or available to the premises other than the purveyor's approved public potable water supply, that is either used or equipped, or can be equipped, to be used as a water supply. These auxiliary waters may include water from another purveyor's public potable water supply or any natural source(s) such as a well, spring, river, stream, harbor, etc., or "used waters" or "industrial fluids."
"Backflow"
means an undesired or unintended reversal of flow of water and/or other liquids, gases, or other substances into the public water system distribution system or approved water supply.
"Backflow prevention assembly" or "BPA"
means a mechanical assembly designed and constructed to prevent backflow, such that while in-line it can be maintained and its ability to prevent backflow, as designed, can be field tested, inspected and evaluated.
"Back-siphonage"
means the flow of water or other liquids, mixtures or substances into the distributing pipes of a potable water supply system from any source other than its intended source caused by the sudden reduction of pressure in the potable water supply system.
"Contamination"
means an impairment of the quality of the potable water by sewage, industrial fluids or waste liquids, compounds or other materials to a degree which creates an actual hazard to the public health through poisoning or through the spread of disease.
"Cross-connection"
means any actual or potential connection or structural arrangement between the public water system, including a piping system connected to the public water system and located on the premises of a water user or available to the water user, and any source or distribution system containing liquid, gas, or other substances not from the approved water supply. Other types of cross-connections include connectors such as swing connections, removable sections, four-way plug valves, spools, dummy sections of pipe, swivel or changeover devices, sliding multiport tube, solid connections, etc.
"Cross-connection controlled"
means a connection between a potable water system and a nonpotable water system with an approved BPA properly installed that will continuously afford the protection commensurate with the degree of hazard.
"Cross-connection control by containment"
means the installation of an approved backflow prevention device at the water service connection to any customer's premises where it is physically and economically infeasible to find and permanently eliminate or control all actual or potential cross-connections within the customer's water system; or, it shall mean the installation of an approved backflow prevention device on the service line leading to and supplying a portion of a customer's water system where there are actual or potential cross-connections which cannot be effectively eliminated or controlled at the point of cross-connection.
"Cross-connection control specialist"
means a person who is certified as a cross-connection control specialist.
"Customer" or "water user"
means a person or entity who is authorized by the city to receive water.
"Double check detector backflow prevention assembly" or "DCDA"
means a double check valve backflow prevention assembly that includes a bypass with a water meter and double check backflow prevention assembly, with the bypass's water meter accurately registering flow rates up to two gallons per minute and visually showing a registration for all rates of flow. This type of assembly may only be used to isolate low hazard cross connections.
"Double check valve backflow prevention assembly" or "DC"
means an assembly of consisting of two independently-acting internally-loaded check valves, with tightly closing shut-off valves located on each end of the assembly (upstream and downstream of the two check valves) and fitted with test cocks that enable accurate field testing of the assembly. This type of assembly may only be used to isolate low hazard cross-connections. The entire assembly shall meet the design and performance specifications and approval of a recognized and city-approved testing agency for backflow prevention assembly. To be approved, these devices must be readily accessible for in-line maintenance and testing.
"Hazard assessment"
means an evaluation of a user premises designed to evaluate the types and degrees of hazard at a user's premises.
"Hazard, degree of"
is derived from a hazard assessment for the evaluation of potential risk to public health and the adverse effect of the hazard upon the potable water system.
"Hazard, health"
means any condition, assembly or practice in the water supply system and its operation which could pose a danger to the health and well-being of the water consumer. An example of a health hazard is a structural defect, including cross-connections, in a water system.
"Hazard, plumbing"
means a plumbing type cross-connection in a customer's potable water system that has not been properly protected by a vacuum breaker, air-gap separation or backflow prevention device. Unprotected plumbing type cross-connections are considered to be a health hazard.
"Hazard, pollutant"
means an actual or potential threat to the physical properties of the water system or to the potability of the public or the consumer's potable water system but which would constitute a nuisance or be aesthetically objectionable or could cause damage to the system or its appurtenances, but would not be dangerous to health.
"Hazard, system"
means an actual or potential threat of severe damage to the physical properties of the public potable water system or the consumer's potable water system or of a pollution or contamination which would have a protracted effect on the quality of the potable water in the system.
"High hazard cross-connection"
means a cross-connection that poses a threat to the potability or safety of the public water supply. Materials entering the public water supply through a high hazard cross-connection are contaminants or health hazards.
"Industrial fluids system"
means any system containing a fluid or solution which may be chemically, biologically or otherwise contaminated or polluted in a form or concentration such as would constitute a health, system, pollutional or plumbing hazard if introduced into an approved water supply. This may include, but not be limited to: polluted or contaminated waters; all types of processed waters and "used waters" originating from the public potable water system which may have deteriorated in sanitary quality; chemicals in fluid form; plating acids and alkalis, circulated cooling waters connected to an open cooling tower and/or cooling towers that are chemically or biologically treated or stabilized with toxic substances; contaminated natural waters such as from wells, springs, streams, rivers, bays, harbors, seas, irrigation canals or systems, etc.; oils, gases, glycerine, paraffins, caustic and acid solutions and other liquid and gaseous fluids used in industrial or other purposes or for firefighting purposes.
"Low hazard cross-connection"
means a cross-connection that has been found to not pose a threat to the potability or safety of the public water supply but may adversely affect the aesthetic quality of the potable water supply. Materials entering the public water supply through a low hazard cross-connection are pollutants or non-health hazards.
"Pollution"
means the presence of any foreign substance (organic, inorganic, or biological) in water which tends to degrade its quality so as to constitute a hazard or impair the usefulness or quality of the water to a degree which does not create an actual hazard to the public health but which does adversely and unreasonably affect such waters for domestic use.
"Public works director."
Head of the engineering, environmental services, and utilities divisions of the city is invested with the authority and responsibility for the implementation of an effective cross-connection control program and for the enforcement of the provisions of this chapter.
"Reduced pressure principle backflow prevention assembly" or "RP"
means an assembly with-two independently acting internally-loaded check valves, with a hydraulically operating mechanically independent differential-pressure relief valve located between the check valves and below the upstream check valve. The assembly shall have shut-off valves located upstream and downstream of the two check-valves, and test cocks to enable accurate field testing of the assembly. The entire assembly shall meet the design and performance specifications and approval of a recognized and city-approved testing agency for backflow prevention assemblies. The device shall operate to maintain the pressure in the zone between the two check valves at a level less than the pressure on the public water supply side of the device. At cessation of the normal flow the pressure between the two check valves shall be less than the pressure on the public water supply side of the device. In case of leakage of either of the check valves the differential relief valve shall operate to maintain the reduced pressure in the zone between the check valves by discharging to the atmosphere. When the inlet pressure is two pounds per square inch or less, the relief valve shall open to the atmosphere. To be approved, these devices must be readily accessible for in-line maintenance and testing and be installed in an above-ground location where no part of the device will be submerged.
"State Water Board"
means the State Water Resources Control Board or the local primacy agency having been delegated the authority to enforce the requirements of the CCCPH by the State Water Resources Control Board.
"Water, nonpotable"
means water which is not safe for human consumption or which is of questionable potability.
"Water, potable"
means any water which, according to recognized standards, is safe for human consumption.
"Water service connections"
means the terminal end of a service connection from the public potable water system; i.e., where the water purveyor loses jurisdiction and sanitary control over the water at its point of delivery to the customer's water system. If a meter is installed at the end of the service connection, then the service connection shall mean the downstream end of the meter. There should be no unprotected takeoffs from the service line ahead of any meter or backflow prevention device located at the point of delivery to the customer's water system. "Service connection" shall also include water service connection from a fire hydrant and all other temporary or emergency water service connections from the public potable water system.
"Water, used"
means any water supplied by a water purveyor from a public potable water system to a consumer's water system after it has passed through the point of delivery and is no longer under the sanitary control of the water purveyor.
(Prior code § 2-16.49; Ord. 2000 § 1, 2009; Ord. 2296, 7/15/2025)
A. 
The water system shall be considered as made up of two parts: the utility system and the customer system.
B. 
The utility system shall consist of the source facilities and the distribution system, and shall include all those facilities of the water system under the complete control of the utility, up to the point where the customer's system begins.
C. 
The source shall include all components of the facilities utilized in the production, treatment, storage, and delivery of water to the distribution system.
D. 
The distribution system shall include the network of conduits used for the delivery of water from the source to the customer's system.
E. 
The customer's system shall include those parts of the facilities beyond the termination of the utility distribution system which are utilized in conveying utility-delivered water to points of use.
(Prior code § 2-16.50 (1); Ord. 2296, 7/15/2025)
A. 
No water service connection to any premises or from a fire hydrant or any other temporary or emergency water service connection from the public potable water system shall be installed or maintained by the water purveyor unless the water supply is protected as required under the State Water Resources Control Board most current adopted Cross-Connection Control Policy Handbook (CCCPH), effective statute and regulations, and this chapter. Service of water to any premises shall be discontinued by the water purveyor if a BPA required by the CCCPH, and/or this chapter, is not installed, tested and maintained, or if it is found that a BPA has been removed, bypassed or if an unprotected cross-connection exists on the premises. Service will not be restored until such conditions or defects are corrected. Temporary, intermittent and emergency users of the water system, including those outside of the city boundary, shall be considered as consumers on premises for the purposes of this chapter and shall be subject to the same cross-connection control requirements as water service connections to any premises.
B. 
The public works director or designee, has the authority to conduct inspections, including sampling, related to purposes of implementing this chapter on private or public property. The customer's system shall be open for inspection at all reasonable times to authorized representatives of the city to determine whether cross-connections or other structural or sanitary hazards, including violations of these regulations, exist. When such a condition becomes known, the public works director or designee, shall deny or immediately discontinue service to the premises by providing for a physical break in the service line until the customer has corrected the conditions in conformance with state and city statutes relating to plumbing and water supplies and the regulations adopted pursuant thereto.
C. 
An approved BPA shall also be installed as close as possible to each service line to a customer's water system in all cases, before the first branch line leading off the service line wherever the following conditions exist:
1. 
In the case of premises having an auxiliary water supply which is not or may not be of safe bacteriological or chemical quality and which is not acceptable as an additional source by the public works director or designee, the public water system shall be protected against backflow from the premises by installing a BPA in the service line appropriate to the degree of hazard.
2. 
In the case of premises on which any industrial fluids or any other objectionable substance is handled in such a fashion as to create an actual or potential hazard to the public water system, the public system shall be protected against backflow from the premises by installing a BPA in the service line appropriate to the degree of hazard. This shall include the handling of processed waters and waters originating from the utility system which have been subject to deterioration in quality.
3. 
In the case of premises having: (a) internal cross-connections that cannot be permanently corrected and controlled; or (b) intricate plumbing and piping arrangements or where entry to all portions of the premises is not readily accessible for inspection purposes, making it impracticable or impossible to ascertain whether or not dangerous cross-connections exist, the public water system shall be protected against backflow from the premises by installing a BPA in the service line appropriate for the high degree of hazard.
4. 
In the case of premises having or is designed to have, a fire protection system in place, the public water system must be protected by installing a BPA in the service line appropriate to the degree of hazard in accordance with CCCPH.
a. 
All premises assessed as high hazard must have no less than RP protection.
b. 
A BPA is not required for low hazard single-family residential premises that satisfy the CCCPH Section 3.2.2(e)(3) requirements.
5. 
In the case of premises with water meter services that are commercial, industrial, dedicated irrigation and multi-family residential, the public water system must be protected against backflow with an approved BPA in the service line appropriate to the degree of hazard.
a. 
An exception may be granted for an alternate method of premises containment if the customer can definitively provide documentation certified by a cross-connection control specialist, that there is no alternative option available for the installation of the type of BPA required under the CCCPH and the alternative method of backflow protection provides at least the same level of protection as the CCCPH required BPA, and there is no potential hazard possible from the premises protected with the alternative method; which upon review is approved by the public works director or designee, Fire Marshall, city cross-connection control specialist, and if not permitted under the CCCPH, approval by State Water Board staff is required. Such an exemption can be revoked at anytime an actual or potential hazard is suspected or until time of any change to either the status of no alternative or degree of hazard changes.
D. 
The type of BPA required under subsections (C)(1), (2), (3), (4) and (5) of this section shall depend upon the degree of hazard which exists in accordance with City Standards, State Water Resources Control Board, Cross-Connection Control Policy Handbook Appendix C, and as follows:
1. 
In the case of any premises where there is an auxiliary water supply as stated in subsection (C)(1) of this section and it is not subject to any of the following rules, the public water system shall be protected by an approved airgap separation or an approved RP.
2. 
In the case of any premises where there is water or substance that would be objectionable but not hazardous to health, if introduced into the public water system, the public water system shall be protected with no less than an approved RP assembly.
3. 
In the case of any premises where there is any material dangerous to health which is handled in such a fashion as to create an actual or potential hazard to the public water system, the public water system shall be protected by an approved air-gap separation or an approved reduced pressure principle backflow prevention assembly. Examples of premises where these conditions will exist include chemical manufacturing plants, hospitals, mortuaries and plating plants.
4. 
In the case of any premises where there are cross-connections, either actual or potential, the public water system shall be protected by an approved AG or an approved RP at the service connection.
5. 
In the case of any premises where, because of security requirements or other prohibitions or restrictions it is impossible or impractical to make a complete in-plant cross-connection survey, the public water system shall be protected against backflow or back-siphonage from the premises by the installation of a BPA in the service line. In this case, maximum protection will be required; that is, an approved AG or an approved reduced pressure principle backflow prevention assembly shall be installed in each service to the premises.
6. 
In the case of premises with cross-connections to sewage lines, pumps, flushers, etc., the public water system shall be protected by an approved AG or an approved reduced pressure principle backflow prevention device. Examples include sewage treatment plants and pumping stations.
7. 
In the case of tanker and spray tanks of 49 gallons or more, air-gap separation or an approved reduced pressure principle backflow prevention device is required.
E. 
Any BPA required in this chapter shall be of a model and size approved by the public works director or designee. The term "approved BPA" means a BPA that has been manufactured in full conformance with the standards established by and approved through both laboratory and field evaluation tests in accordance with either Chapter 10 of the Manual of Cross-Connection Control, Tenth Edition (or most recent edition), published by the University of Southern California Foundation for Cross-Connection Control and Hydraulic Research (USC FCCC & HR); or certification requirements for BPAs in the Standards of ASSE International as of 2022 (refer to CCCPH).
Final approval shall be evidenced by a certificate of approval issued by an approved testing laboratory certifying full compliance with said USC FCCC & HR standards or ASSE International specifications.
The following testing laboratory has been qualified by the public works director or designee, to test and certify backflow preventers:
Foundation for Cross-connection
Control and Hydraulic Research
University of Southern California
University Park
Los Angeles, California 90007
Testing laboratories other than the laboratory listed above will be added to an approved list as they are qualified by the public works director or designee.
Backflow preventers which may be subjected to back pressure or back-siphonage that have been fully tested and have been granted a certificate of approval by the qualified laboratory and are listed on the laboratory's current list of approved assemblies may be used without further test or qualification.
Approved AG must meet the requirements as specified under the CCCPH.
F. 
It shall be the duty of the customer at any premises where a BPA or AG is installed to have certified inspections and operational tests and repairs made at least once per year, and submitted per the city's Backflow Program instructions. In those instances where the public works director or their designee, deems the hazard to be great enough, he or she may require certified inspections at more frequent intervals. These inspections, tests and repairs shall be at the expense of the water user and shall be performed by the assembly manufacturer's representative, or by a certified tester approved by the public works director or designee. It shall be the duty of the public works director or designee to see that these timely tests are made. The customer shall notify the city's Backflow Program staff representative, in advance when the tests are to be undertaken so that he or she or his or her representative may witness the tests if so desired. These assemblies shall be repaired, overhauled or replaced by a certified individual or agency at the expense of the customer whenever the assemblies are found to be defective. Records of such tests, repairs and overhaul shall be kept and made available to the city's authorized representative.
G. 
It is the duty of the BPA tester to notify the city's public works department as soon as possible within 24 hours if a backflow incident is suspected, or an unprotected cross-connection is observed at the BPA, AG or prior to the assembly at any time.
H. 
All BPA and A regardless of when they were installed or whether they had been previously approved by the City, must meet the requirements as described in this chapter. All existing installed backflow assemblies-which do not meet the requirements of this chapter, in accordance with CCCPH requirements but were previously approved, are required to comply with the updated requirements in the time specified by the city through notification to the water user.
I. 
All existing water connections which may be deemed by the public works director or designee to be subject to backflow prevention will, upon written notice, have an appropriate BPA or AG installed, inspected and tested by a city-approved tester. The water user is responsible for obtaining all necessary permits, including encroachment and fire permits for assembly replacement and installations. Extensions may be granted by the public works director or designee, for additional time necessary to complete the permitting approval process in situations of newly required BPA under city notification or replacement of failed assemblies. The customer must provide documentation showing good faith effort towards achieving compliance.
1. 
In the case of a user premises with a failed field-tested BPA, the customer is responsible for the repair or replacement and retesting of the BPA/replaced approved BPA within 30 days of notification of the failure. Customers may request extensions up to 90 days as stipulated above by approval of the authorized city representative.
2. 
In the case of an existing user premises with a service identified requiring a BPA, which previously did not have one, or previously approved device which does not met the current CCCPH requirements and therefore requires replacement with an approved BPA, the customer is responsible for the installation or replacement, as applicable, within 90 days of notification.
(Prior code § 2-16.50 (2); Ord. 1073 § 3, 1983; Ord. 2000 § 1, 2009; Ord. 2296, 7/15/2025)
A. 
When the city encounters water use that represent a clear and immediate hazard to the potable water supply that cannot be immediately abated, the city shall institute the procedure for discontinuing the water service. The basis for such termination shall include, but are not limited to:
1. 
Failure to install a required BPA;
2. 
Failure to comply with annual BPA testing requirements by a certified tester;
3. 
Failure to repair or replace a failed or faulty BPA;
4. 
Any unprotected direct or indirect connections have been made between the city's water system and a sewer line, system, or equipment containing contaminants;
5. 
Any other type of connection to the city's water system where the required BPA has been removed or bypassed; and
6. 
Any other circumstances presenting an immediate health hazard to the city's water system.
B. 
Any corrective measures required to maintain the customer's water service shall be at the sole cost of the customer.
C. 
Water services shall not be restored until:
1. 
The customer has demonstrated compliance with the requirements as set forth in this chapter to the satisfaction of the city; and
2. 
The city has received reimbursement for any costs incurred by the city to enforce the requirements of this chapter.
(Ord. 2296, 7/15/2025)
A. 
In addition to any other remedies provided in this chapter, any condition caused or permitted to exist in violation of this chapter is a threat to the public health, safety and welfare, and is declared and deemed a nuisance. Such condition may be summarily abated and/or restored by an authorized city representative to compel the cessation of such nuisance.
B. 
The cost of such abatement and any resulting restoration shall be borne by the responsible person for the premises, and the cost thereof shall be a lien upon and against the property. The procedures of Section 1.28.160 of the Pleasanton Municipal Code shall be followed for any such lien.
C. 
The city reserves the right to seek enforcement by civil action for any violation of this chapter. In any such action, the city may seek and the court shall grant, as appropriate, any or all of the following remedies:
1. 
A temporary and/or permanent injunction;
2. 
Any costs incurred by the city including, but not limited to, the cost of investigation, inspection, and monitoring, as well as reasonable costs of preparing and bringing legal action; and
3. 
Any other costs incurred by the city to abate the nuisance.
(Ord. 2296, 7/15/2025)