[Code 1985 § 27-391; Code 2005 § 110-446]
At any given location the person receiving utility service should receive his bill on approximately the same date each month. Upon request, the city will advise the consumer as to the date he should receive his bill. If a bill is not received, or is lost, the city will, upon request, issue a duplicate. Failure to receive bill or loss thereof, shall not excuse nonpayment of bill within the due date. In such instances therefore the customer shall not be entitled to any prompt payment discount or to a waiver of penalty.