STATEMENT OF POLICY:
It shall be the policy of the City of Tacoma to adjust complaints of employees promptly and fairly. Within the framework of existing laws and regulations, every effort shall be made to adjust complaints in a manner mutually satisfactory to employees and management without any interference or subsequent discrimination against employees who may seek to adjust a complaint.
It shall be the policy of the City to make every attempt to resolve complaints within the department at the lowest possible level. An employee is expected to discuss any complaint initially with the employee’s immediate supervisor. If the informal answer given by the employee’s supervisor is not satisfactory, the employee may appeal in the following manner:
Step 1. Within 10 days following the initial contact with the employee’s supervisor the employee or the employee’s designated representative will present the employee’s specific complaint to the employee’s supervisor in writing. The supervisor will, within five working days, render to the employee the decision and the reasons for it in writing. If the employee is not satisfied with the answer given, the employee may appeal as follows:
Step 2. Within five working days of receipt of the supervisor’s answer, the employee (or designated representative) will forward the complaint in writing to the employee’s division head or the head of the department. The division or department head will, within five working days, render to the employee the decision and the reasons for it in writing. If the employee is not satisfied with the answer given, the employee may present the complaint to the Civil Service Board as follows:
Step 3. Within five working days of receipt of the division or department head’s answer, the employee (or designated representative) will forward the complaint in writing to the Human Resources Director who shall, within 10 working days, file a report with the Civil Service Board stating the nature of the complaint, the procedures utilized thus far in an attempt to resolve it and the issues unresolved. The Civil Service Board shall then act as a complaint board and in appropriate circumstances set a time and place for hearing such complaint.
At the conclusion of a hearing on a complaint, the Board shall render its findings.
GENERAL PROCEDURES:
A. The Board may call as witnesses at a complaint hearing any persons whose testimony will contribute to the adjustment of the complaint.
B. All parties to the complaint shall be notified and have the right to be heard at the hearing or to be represented by a person of their own choosing.
C. Hearings shall be held at such times and in such manner as may be determined by the Board.
D. Failure by management to reply to the employee’s complaint within the time limits specified automatically processes the complaint to the next level.
E. If an employee fails to submit a complaint from one level to the next level within the time limits established in this complaint procedure, the complaint shall be considered settled on the basis of the last decision.
F. Any level of review or any time limits established in this procedure may be waived or extended by mutual agreement confirmed in writing or by action of the Civil Service Board.
G. A complaint must clearly state the basis thereof and the nature of the remedy sought by the employee or employee’s representative. Complaints which the Board determines are without merit shall be rejected.
H. None of the above provisions are intended to prevent or dissuade an employee from processing a complaint which the employee believes to involve discrimination based on race, sex, religion, color, national origin, age, marital status, presence of a handicap , or “pregnancy outcomes” under TMC §
1.29.040, through the employee’s departmental Equal Employment Opportunity Representative or through the City Human Relations Department. The Board shall dismiss any complaint or portions of a complaint which has been filed with a city, state or federal agency or court having authority to order remedy in the case.
(Ord. 16383, 1959-06-29; amended pursuant to Charter § 6.14, 1971-10-18; amended pursuant to Charter § 6.14, 1980-01-29; amended pursuant to Civil Service Board amendment, 2000-06-07; Ord. 28283 Ex. A, 2015-02-24; Ord. 28859 Ex. A, 2022-11-22)