The Community Development Director may authorize in writing, a refund, credit, or adjustment for any amounts when he or she determines that an error, miscalculation, or mistake has occurred which affects any ratepayer(s). The nature of the error, miscalculation, or mistake should be documented together with steps taken to prevent future occurrences. No refunds, credits, or service charge adjustments may be authorized pursuant to this section unless brought to the attention of the Director within three years of the occurrence of the error, miscalculation, or mistake. In any instance where a refund or credit is authorized by the Director, the amount shall not include any interest.
(Ord. 256 § 5, 1999; Ord. 423 § 34, 2004)